Remove B2B Remove Sales Remove Self service Remove Social media contact
article thumbnail

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Predictive Dialer: An automated calling system, typically used for sales. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. It needs to link customer feedback to sales and operational data, and make results accessible company-wide.

article thumbnail

B2B Vs B2C Customer Support: How They Are Different

ProProfs Blog

Every support team has to deal with two distinct types of customers B2B and B2C. B2b and B2c meaning are business-to-business and business-to-consumer, respectively. Hence, you should strategize your customer support in such a way to gratify customers operating in both business type b2b and b2c. Impact on Revenues.

B2C 113