Totango

MARCH 24, 2020

The most effective way to follow this progress is to break down the journey into modular B2B customer lifecycle stages. The digital transformation of business has encouraged customers to seek personalized, on-demand services and products built for their needs. The concept of B2B customer lifecycle stages gives focus to this ideal.

B2B 59

B2B Management Upselling SaaS 59

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The best B2B client expansion strategies achieve this by creating more value for customers — value that they will be willing to pay for. Create Personalized Offers. You cannot schedule an upsell engagement at a predetermined time in the customer journey.

B2B 62

B2B Enterprise Best practices Upselling 62

Ann Michaels and Associates

SEPTEMBER 24, 2019

B2B Mystery Shopping To Improve Your Business. Business-to-business (B2B) mystery shopping works in the same manner, with the one exception being that customers, or mystery shoppers, will pose as companies or customers calling to inquire about your services and products. Ask typical questions of the sales person.

B2B 49

B2B Inbound sales Upselling B2C 49

TeamSupport

JUNE 22, 2020

A B2B (business-to-business) environment is the other way around. There had been a sales process that the company was involved in and there is already a great deal known about the company, its support department, and the customers it serves. Several reasons: Every contact within the client company is an individual person.

B2B 64

B2B B2C Upselling Consulting 64

CustomerSuccessBox

MARCH 25, 2021

You’ve spent considerable time creating various marketing and sales funnels to convince your customer how your product can solve their problems. They’ve moved down your marketing and sales funnel and have finally invested in your software. . Upsell, Expand, and Grow. Personalization is a key approach adopted by these companies.

Customer retention 52

Customer retention SaaS B2B Upselling 52

JustCall

NOVEMBER 25, 2022

The Power of Sales Intelligence. Many successful companies have acted on sales intelligence for a while now. This is true across sectors, especially in the B2B and eCommerce space. With sales intelligence, you start by gathering relevant data about prospective customers from many sources. It also uses predictive AI.

Sales 52

Sales B2B CRM Finance 52

Influitive

OCTOBER 21, 2015

The most powerful tool B2B marketers have in today’s hyper-connected world is genuine word of mouth from their customers—such as reviews, social media shares and recommendations. In the report, Laura discusses why advocate marketing is critical to the success of B2B companies. Advocate marketing creates value for B2B brands.

B2B 99

B2B Marketing Customer advocacy Upselling 99

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

Vonage

OCTOBER 12, 2015

As such, this article, although it focuses on sales tactics, actually falls under the heading of customer service. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting.

Sales 102

Sales Customer Service Upselling B2C 102

Ann Michaels and Associates

JUNE 11, 2018

B2B Mystery Shopping To Improve Your Business. Business-to-business (B2B) mystery shopping works in the same manner, with the one exception being that customers, or mystery shoppers, will pose as companies or customers calling to inquire about your services and products. Ask typical questions of the sales person.

B2B 40

B2B Inbound sales Upselling B2C 40

ChurnZero

JANUARY 20, 2021

Like many B2B SaaS businesses, happy customers are at the core of PieSync’s success. Clearbit, a B2B tool that personalizes customer interactions, initially focused on top-line revenue as a key metric. This is often the case for many B2B SaaS businesses. “We This is called upselling.

SaaS 98

SaaS Upselling B2B Metrics 98

TeamSupport

FEBRUARY 23, 2021

Analysis of sales pricing, commitments and deal quality. H istorically, B2B customer support departments have not been thought of as revenue generating. Start by offering a comprehensive, personalized onboarding process that includes all users. Where does your customer support team fit in?

B2B 78

B2B Upselling Customer Support Sales 78

TeamSupport

MAY 11, 2021

That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. What did they mean ?

B2B 98

B2B Upselling Metrics Education 98

OctopusTech

JUNE 29, 2023

Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. These services are generally available at a lower rate and they also know the method to get leads by taking proper methods to increase the sales of an organization.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

CSM Magazine

OCTOBER 4, 2019

Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience. Personalization, customer relationship management, and inventory control are some retail elements benefitting from AI today. In some ways, it comes up as more effective than any human sales assistant.

Personalization 40

Personalization Chatbots Engineering Sales 40

ProProfs Blog

SEPTEMBER 28, 2018

But what better way there is other than a website chat software to provide your customers a more humanized and personalized experience possible. The ‘chat’ should be responsive and done in the style, language, and tone of the customer – it should look and ‘feel’ personalized to that individual.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. When sales owns the renewal, it’s like having that jerk who you hate show up and say, “Thanks for getting me all the way to the goal line. What’s your sales motion? I’ll take it from here.”

Upselling 98

Upselling Metrics SaaS Sales 98

JivoChat

APRIL 8, 2021

In doing so, companies take a customer-centric approach that leads to a more personalized buyer journey. There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. So, striving to deliver excellent customer service is a surefire way to increase your sales.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

JustCall

NOVEMBER 24, 2022

Nowadays, sales departments face many challenges. Sales agents should tailor sales pitches in an uncertain world. It uses machine learning and AI to cut through the clutter and make the sales process faster. This will show the health of the sales system and the current possibilities. Data analysis.

B2B 52

B2B Upselling Sales B2C 52

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. When sales owns the renewal, it’s like having that jerk who you hate show up and say, “Thanks for getting me all the way to the goal line. What’s your sales motion? I’ll take it from here.”

Upselling 97

Upselling Metrics SaaS Sales 97

ChurnZero

OCTOBER 1, 2022

Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Q: Is there a difference in CSQL growth with B2B and B2C customers? Q: Should CSM roles close upsell deals? Organizations invest in MQL and SQL processes without fail.

B2C 97

B2C Upselling B2B Accountability 97

TeamSupport

MARCH 22, 2019

One person can increase the morale of a room, turning doubt into hope by providing a positive outlook on a situation. In a professional setting, it’s often encouraged to “hide” any personal or professional problems that you may have faced earlier in the day. Being kind while upselling is essential to customer conversations.

Upselling 89

Upselling B2B Morale Personalization 89

Totango

JUNE 17, 2021

Sales funnel stages. However, audience segmentation is geared towards audiences segmented from a marketing and sales perspective. It can be used for marketing and sales interactions with your customers, in which case it is essentially similar to audience segmentation. Onboarding progress. Feature adoption. Renewal status.

B2B 71

B2B Accountability Journey mapping Sales 71

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. Detect and Act on Upsell & Cross-sell Opportunities. Automate mundane tasks for Maximum Efficiency. Improve user onboarding. Growth Stage SaaS.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Quality Contact Solutions

MAY 13, 2021

Providers, patients, and sales teams alike had to adapt quickly. In-office appointments for sales reps came to a halt, as did most travel within their territories. Sales organizations that work with the healthcare industry can benefit from outbound telemarketing services in several ways. keeping business moving forward.

Telemarketing 92

Telemarketing Healthcare outsourcing Upselling 92

Quality Contact Solutions

FEBRUARY 26, 2021

SOC 2 (System and Organization Controls) examinations were designed by the AICPA to assist organizations of any size, regardless of industry and scope, by ensuring the personal assets of their potential and existing customers are protected. SOC 2 Type II certification is expected to be completed by October 2021.

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

CustomerSuccessBox

OCTOBER 21, 2021

The subscription model has become the majority in the B2B SaaS industry. This is where customer success thrives and is so important for your B2B SaaS business. This creates opportunities for upselling, reselling, & cross-selling. This can be achieved through expansions or upsells. You can retain them for years on end!

SaaS 52

SaaS Upselling B2B Benchmark 52

inSided

JUNE 21, 2019

Over the past year we’ve talked to over 30 Customer Success Management (CSM) leaders in the B2B SaaS space. While the issues Customer Success teams in B2B software companies face vary depending on a number of factors, we found that they all have one challenge in common: how to scale successfully.

B2B 40

B2B Upselling SaaS Accountability 40

Back Office Centers

JULY 29, 2021

You need to go through hundreds or thousands of SKUs to publish across various sales channels like your web store and marketplaces. Upsell and cross-sell with related and alternative products. Personalize Your B2B E-Commerce Product Catalog. It can be tiring and time-consuming to normalize for all your use cases.

Management 40

Management B2B Upselling Marketing 40

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. A customer-centered approach makes customer satisfaction a top priority before as well as during and after the sale. In the future, you may be able to offer them an upsell.

Customer centricity 101

Customer centricity B2C Enterprise Upselling 101

ClientSuccess

FEBRUARY 8, 2023

If your company is B2B, this could be interpreted as average revenue per logo. Customer lifetime value : measuring the total lifetime contract value of a customer, including upsells, renewals, and expansions, is what keeps the value of your business trending upward over time. Did they achieve these outcomes?

Metrics 75

Metrics Upselling B2B SaaS 75

JustCall

APRIL 3, 2023

It’s like extending a personal guide to your customers—one who is there to support them every step of the way. Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

TeamSupport

APRIL 26, 2019

The constantly evolving landscape means that business-to-business (B2B) customers have all the power. How to optimize the B2B customer experience for a competitive advantage. How to optimize the B2B customer experience for a competitive advantage. Offer personalized services. B2B buyers are a different type of customers.

Customer Service 55

Customer Service B2B B2C Upselling 55

Quality Contact Solutions

FEBRUARY 23, 2023

Providers, patients, and sales teams alike had to adapt quickly. In-office appointments for sales reps came to a halt, as did most travel within their territories. Sales organizations that work with the health care industry can benefit from outbound telemarketing services in several ways. How many salespeople like to prospect?

Telemarketing 52

Telemarketing outsourcing Upselling Sales 52

ProProfs Blog

AUGUST 14, 2020

Monitor Visitors & Personalize Conversations. Having insights into how customers initiated their journey with your brand is a great starting point to personalize conversations. More than 80% of customers seek immediate response for sales or marketing questions. Improves sales. Seamless Customer Onboarding Experience.

Analytics 174

Analytics B2B Education Feedback 174

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. But there’s a problem. Use your words Talk to each other!

Sales 87

Sales Upselling Metrics Accountability 87

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. By showing up for them every time their actions say so, and without them ever saying a word, you become more attuned to their personal reality and product experience. Reminder emails. Self-Onboarding for new customers.

SaaS 52

SaaS Upselling Education Accountability 52