Remove B2B Remove Big data Remove SaaS
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QBR in SaaS: Is the traditional QBR dead?

Totango

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

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How Technology Can Help Humanize Customer Support

TeamSupport

Usually, whenever a customer encounters a problem, a salesperson or call center representative provides them with discounts, coupons, or store credits, or in the case of B2B SaaS models, free seats or a complimentary month. To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations.

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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. I would have thought it’d be big data, etc. You Mon: I’m a big fan of Jason Lemkin of SaaStr. Paul: What surprised me about this as I was doing research for the show is some of the statistics.

SaaS 52
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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. I would have thought it’d be big data, etc. You Mon: I’m a big fan of Jason Lemkin of SaaStr. Its purpose within an organization is unique unto itself and of undeniable consequence.

SaaS 52
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Improve visibility into Amazon Bedrock usage and performance with Amazon CloudWatch

AWS Machine Learning

With over 35 patents granted across various technology domains, she has a passion for continuous innovation and using data to drive business outcomes. Shelbee is a co-creator and instructor of the Practical Data Science specialization on Coursera. She is also the Co-Director of Women In Big Data (WiBD), Denver chapter.

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#OracleCloud Summit 2016 Trends, Updates & News

Natalie Petouhof

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas).

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Everything you need to know about Customer Success Software.

CustomerSuccessBox

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.