Quality Contact Solutions

JULY 31, 2020

Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Request a Price Quote.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

JULY 19, 2021

Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 52

Telemarketing B2C outsourcing Enterprise 52

Quality Contact Solutions

FEBRUARY 26, 2021

About Quality Contact Solutions Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

Quality Contact Solutions

JULY 31, 2020

Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

TeamSupport

APRIL 26, 2019

Gartner’s 2018 Customer Experience Survey found that two-thirds of a company’s competitive edge was predicated on the experience they delivered to their customers. The constantly evolving landscape means that business-to-business (B2B) customers have all the power. B2B buyers are a different type of customers.

Customer Service 55

Customer Service B2B B2C Upselling 55

ProProfs Blog

SEPTEMBER 28, 2018

Recently eConsultancy conducted a survey that found Live Chat generates the highest satisfaction -73% – of any customer service channel. Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Must Read : Why you should use live chat ?

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Nicereply

FEBRUARY 2, 2024

This will simplify your B2C or B2B sales lead generation efforts since prospective clients will come to you with pre-established trust courtesy of the positive reviews by your happy customers. A Salesforce survey found that 94% of customers are more likely to purchase again because of positive customer service.

Education 59

Education Accountability Customer retention Journey mapping 59

JustCall

NOVEMBER 24, 2022

A B2C or B2B s ales process is never boring. According to a Gallup survey in June 2020 , less than one-third of sales reps felt busy at work, and 14% were actively absent. According to a survey by the Sales Management Association, 90 % of all companies using a s ales process were top performers. Sales is a numbers game.

Sales 52

Sales B2B Surveys CRM 52

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 0

B2C SaaS Accountability B2B 0

ShepHyken

SEPTEMBER 7, 2023

The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.

Customer centricity 336

Customer centricity B2C Feedback Upselling 336

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. This includes collating information from surveys, marketing initiatives, and/or team interactions, etc. The need for customer success management is fairly new and fast becoming pertinent.

Management 52

Management CRM Analytics Customer retention 52

Totango

JULY 18, 2018

Digital-first B2C companies such as Amazon, Uber, and Lyft have set the bar high for an intuitive and responsive customer experience. Customers expect that their experiences with B2B companies should have similar levels of convenience and satisfaction as those they experience in their “civilian” life. Increased Customer Expectations.

Customer Support 56

Customer Support B2C Customer retention Upselling 56

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 60

B2C SaaS Accountability B2B 60

Amity

MARCH 15, 2018

Account Managers on the other hand focus on upsells, the contractual details of a customer’s experience, and their journey. Regardless of whether you are B2B or B2C, the data you can gather from measuring CSAT is invaluable. After the initial CSAT onboarding survey, develop a regular cadence of sending one out.

Management 69

Management Metrics Accountability Surveys 69

JivoChat

MARCH 25, 2021

22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. Live chat is a popular channel for B2B businesses. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

22% of surveyed companies recorded a 5-10% increase in revenue because of live chat. (99 Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. Live chat is a popular channel for B2B businesses. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses.

Wait times 52

Wait times Sales Scripts B2B 52

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 66

B2C Sales Inbound sales Coaching 66

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

SmartKarrot

JULY 30, 2021

Be it B2B or B2C, a subscription model of business, or any other, customer loyalty is the biggest gain for companies from customer success. One survey estimates that newer companies prioritize customer success 21% more than their established counterparts and are gaining from that. What does a customer success platform do?

Upselling 10

Upselling SaaS B2B Metrics 10

SmartKarrot

AUGUST 10, 2020

B2B customer expectations are seemingly higher than B2C customers’ B2B businesses must rise to meet these growing expectations to remain competitive in their markets. Identify the common concerns and frustrations that customers express in your customer expectations survey.

Customer retention 19

Customer retention B2B B2C Feedback 19

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. In this post, I take a detailed look at: What is upsell and cross-sell? Upsell Or Cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

SmartKarrot

SEPTEMBER 14, 2023

For instance, you may have specific policies on cross-selling or upselling products and services or allow your sales reps to have custom quotes depending on the products a customer wants. You should, hence, educate them on how to go about it using certain criteria or software if you have any.

Sales 10

Sales B2C Best practices B2B 10

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start!

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 97

Best practices Surveys Upselling Journey mapping 97

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 96

Best practices Surveys Upselling Journey mapping 96

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 94

Best practices Surveys Upselling Journey mapping 94

ChurnZero

MARCH 31, 2023

It’s slightly higher in the B2C sector at 6.8% and slightly lower in B2B at 4.9%. In his words, second-order revenue stems from upsells, renewals, word-of-mouth and champion change. That’s what Salesforce learned when it polled 17,000 consumers and business buyers for its 2022 State of the Connected Customer survey.

Benchmark 98

Benchmark B2B Accountability Consulting 98

Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions (QCS) is a certified woman-owned business enterprise and an industry leader in call center and telemarketing services solutions, including B2B and B2C programs.

Call Center 98

Call Center Telemarketing outsourcing B2C 98

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

B2B 62

B2B Feedback B2C Enterprise 62

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start!

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. However, it also applies to B2B businesses. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Customer account journey for B2B organizations can help with this. .

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

Quality Contact Solutions

DECEMBER 20, 2021

Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. QCS offers many contact center and telemarketing?services

Call Center 52

Call Center Telemarketing outsourcing B2C 52

Nicereply

MARCH 8, 2023

Customer surveys Data direct from your customers is the best kind of data. The data gathered from customer surveys is also given willingly, which is a good way to make your customers feel like you value their consent. Cross-sell or upsell to existing customers. Does your B2C product make your customer’s life easier?

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

JivoChat

AUGUST 24, 2021

You can conduct surveys with multiple-choice questions and allow people to rate different aspects of your products, services, and customer support. How to calculate it: Send a survey to your customers asking them to rate their experience on a number scale (such as 1-10). Upsell and Cross-Sell Frequencies. 7-8 - Passive.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59

Babelforce

JANUARY 28, 2021

If you sell b2b (or high-value b2c) then that means a phone call. You do NPS surveys , right? That’s especially value in a sales setting, with upselling opportunities. It can remind them of ideal upselling or cross-selling opportunities. And I bet you thought 30 minutes was pretty reasonable? Hey, it’s 2021.

Contact Center 52

Contact Center CRM Upselling Sales 52