ShepHyken

JULY 31, 2020

This week we feature an article by Ashwini Dave , a digital marketing expert at Acquire. Automating routine questions and deploying this information through a chatbot can not only enable personalization but also answer up to 80% of routine questions, ultimately helping businesses save 30% in customer support costs.

Customer Experience 276

Customer Experience Customer Service Chatbots Upselling 276

Kayako

MARCH 7, 2019

If you’ve had a customer support interaction recently, did you speak with a real person or a chatbot? Chances are that your request has been handled by a chatbot instead of a person. For example, Statista reported that the size of the chatbot market worldwide in 2016 was worth about $190.8 billion in 2025.

Chatbots 50

Chatbots Customer Support Upselling Scripts 50

Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Chatbots offer a clear automation solution, however, traditional chatbots usually don’t allow for personalization due to reliance on established processes.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Win the Customer

JANUARY 20, 2020

This article will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. This also results in building more opportunities for upselling and cross-selling. The eCommerce boom has resulted in lots of competition.

Chatbots 159

Chatbots Feedback Surveys Sales 159

Totango

APRIL 5, 2022

For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10. Leverage satisfied customer responses for upselling conversions and referrals. Why Do You Need NPS Software?

Upselling 102

Upselling Surveys Analytics Customer retention 102

Netomi

MARCH 24, 2023

We notice that early-generation chatbots have limited functionality that keeps causing significant issues for its customers. In this article, we’ll go beyond the surface – under the hood, so to speak – of conversational AI platforms to identify the components that add quality mileage.

Chatbots 52

Chatbots Abandon rate Contact Center Upselling 52

Nicereply

JUNE 19, 2023

Therefore, this article will show you 5 effective ways to improve the customer experience for your eCommerce store. According to an article of Linkedin , 92% of businesses devoted to improving their eCommerce customer experience reported an increase in customer loyalty and revenue. Why is eCommerce customer experience so important?

Customer Experience 59

Customer Experience Chatbots Entertainment Customer retention 59

Global Response

FEBRUARY 26, 2024

In this article, we’ll look at some simple and effective ways to boost your customer service—and explore how a call center can help. From robust customer relationship management (CRM) systems to AI chatbots, technology has transformed customer service into a more efficient, accessible, and personalized experience.

Call Center 62

Call Center Customer Service outsourcing CRM 62

Quiq

NOVEMBER 9, 2021

In this article, we look at how to use conversational commerce to enhance online retail experiences. Conversational commerce works by using chatbots, brand specialists, and messaging platforms to enable conversations between consumers and a brand. Less research: Chatbots also help streamline the shopping experience for consumers.

Chatbots 52

Chatbots Upselling Abandon rate Surveys 52

Totango

AUGUST 23, 2022

In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Making upsell offers. Live chat and chatbots. Upsell offers. Providing tutorial tips to answer customer questions and encourage greater product adoption. Blog content.

B2B 116

B2B Journey mapping SaaS Engineering 116

ChurnZero

JANUARY 25, 2024

CS teams are increasingly involved in the entire customer journey, not only shaping the customer experience but directly influencing revenue outcomes through renewals, upsells, and cross-selling. Here are some ways to continue to upskill yourself with a low budget: Play around in AI chatbots.

Education 52

Education Upselling Consulting Consulting 52

Monet Software

FEBRUARY 19, 2019

That doesn’t always happen when contact centers turn over control of the messaging channel to chatbots. But even the better ones give themselves away with the phrases they use and pre-programmed upsell messages that may not be welcome to the receiver. We’re still near the beginning of this transition.

Chatbots 63

Chatbots Upselling Contact Center Surveys 63

CSM Magazine

JANUARY 5, 2022

In this article, we shall cover some of the AI-driven customer service trends that will help you push ahead ahead for business success. Revolutionary Chatbots. Today everybody is familiar with how efficiently AI chatbots work. 5 Best AI-driven Customer Service Trends in 2022. And this in turn will power your growth.

Customer Service 52

Customer Service Chatbots Upselling Personalization 52

SmartAction

OCTOBER 25, 2023

Missed Opportunities: Beyond immediate customer dissatisfaction, the underinvestment in the voice channel meant missed opportunities for upselling, gathering valuable insights and building stronger customer relationships. Leveraging Telephony for Enhanced Customer Engagement So, what do customers truly desire?

Interactive Voice Response 90

Interactive Voice Response Customer Service Virtual Agent Self service 90

Totango

JUNE 4, 2021

By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue. The post 7 Great Customer Engagement Ideas appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

B2C 62

B2C Upselling Journey mapping B2B 62

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. When delivered through automation, it may deploy tools such as online knowledge bases, chatbots and interactive voice response (IVR) phone systems. B2B Customer Success vs. B2B Customer Service.

B2B 92

B2B Customer Service Interactive Voice Response B2C 92

Win the Customer

JANUARY 20, 2020

This article about woodworking will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. This also results in building more opportunities for upselling and cross-selling. The eCommerce boom has resulted in lots of competition.

Chatbots 52

Chatbots Feedback Surveys Sales 52

Netomi

APRIL 19, 2022

Additionally, for those games that earn money with in-game purchases, there is the potential for upselling (encouraging players to spend more, and upgrade with additional features), in the exact moment of relevance. The Role of Chatbots & Conversational AI in Gaming.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

Netomi

OCTOBER 21, 2022

Chat, it seems, has emerged as the shiny new avenue for support, especially in the world of chatbots and AI, and email has fallen to the wayside. This deep integration means that tickets are fully resolved, rather than simply sending customers links to help center articles.

Multichannel 40

Multichannel Construction Upselling Chatbots 40

Global Response

FEBRUARY 28, 2024

In this article, we’ll explore why you need call center services, how they will benefit your business, and how to choose the right one. Access to advanced technology Professional call center service providers use advanced technologies like CRM systems, AI chatbots, and call routing software to enhance the customer experience.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Babelforce

JUNE 17, 2021

In brief, here’s why outbound calling is so great: In a world of chatbots and knowledge bases, talking on the phone provides a human touch. It’s an affordable way to grow revenue via telesales, retention calls, and upselling. But by offering one or two of them, you’re taking a significant step that will make your business stand out.

Call Center 97

Call Center Customer retention Contact Center voip 97

Global Response

DECEMBER 23, 2022

In this article, we’ll break down the 8 types of software every call center needs, along with key features to look for. The agent can also have access to things like call history, purchase history or other customer preferences to provide personalized recommendations, upsell skillfully or provide advanced solutions. The solution?

Call Center 62

Call Center Interactive Voice Response call center software Contact Center 62

JivoChat

APRIL 8, 2021

In this article, we’ll learn about the importance of user engagement in modern business. A chatbot is an artificial intelligence (AI) software capable of simulating conversations with human users, typically through written or spoken natural language on websites, mobile apps, or messaging applications. Source: JivoChat.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 91

Chatbots APIs Analytics Upselling 91

JivoChat

AUGUST 18, 2021

This article is your guide on how to improve customer experience in 2021. Chatbots are a customer engagement tool that can support your CX team. By simulating human conversations with AI, chatbots can alleviate some stress on your employees. Chatbots can handle simple customer service tasks when live agents are unavailable.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52

Global Response

AUGUST 7, 2023

In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. The secret weapon to improving customer retention and CLV? Your call center. Don’t believe us?

Customer retention 62

Customer retention Call Center Upselling Personalization 62

CSM Magazine

OCTOBER 4, 2019

It uses data mining to help suppliers and retailers upsell, cross-sell, and encourage impulse purchases. Let’s take an example of an AI-based conversational agent (or, simply, a chatbot). The Chatbot Scenario. Instead of picking through a tag cloud or typing in keywords, the customer starts a conversation with a chatbot.

Personalization 40

Personalization Chatbots Engineering Sales 40

NobelBiz

JULY 10, 2023

In this article, we delve into the profound impact of AI on lead generation and explore how your contact center can harness its potential. AI-powered chatbots and virtual assistants can engage with prospects in real-time, providing instant responses and gathering valuable insights.

Contact Center 40

Contact Center Call Center Interactive Voice Response Chatbots 40

SmartKarrot

APRIL 20, 2023

AI-Powered Chatbots: Implement chatbots to provide automated support and respond promptly to customers’ queries and quickly resolve their issues. These tools help businesses identify at-risk customers and upsell or cross-sell opportunities. Additionally, AI chatbots can help automate repetitive tasks with minimal effort.

Chatbots 19

Chatbots Analytics Upselling CRM 19

ijgolding

JULY 24, 2018

This article will cover a high level overview of machine learning and three steps you can take to make the most of machine learning in your organization. Has it helped you better understand your customers? Has a newly installed algorithm allowed you to deliver a better product or service? If it hasn’t, it definitely should.

Virtual Agent 57

Virtual Agent Analytics Upselling Chatbots 57

ShepHyken

APRIL 30, 2021

Automating Service-Desk With NLP-Based Chatbots. Until now, AI has proven quite useful in support, especially in the form of chatbots that can answer a large number of straightforward queries without human intervention. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 365

Customer Service Chatbots Analytics Healthcare 365

ProProfs Blog

AUGUST 14, 2020

That’s because a conversation with chatbot would look something like this: Do you notice how robotic the conversation reads? There are various benefits you can enjoy once you integrate the two platforms: Reducing chat tickets by up to 80% by showcasing relevant article links for the existing page in the chat widget. Tweet this.

Analytics 174

Analytics B2B Education Feedback 174

JivoChat

APRIL 11, 2021

Using chatbots to share product information. Remember how we started this article with the premise that your online website should mimic the experience a customer receives in a brick-and-mortar store? So, the chatbot asks them if they are interested in an offer: a chance to discuss lifetime pricing at a discounted rate.

Sales 52

Sales Chatbots Best practices Personalization 52

Transparent BPO

AUGUST 20, 2019

Offer Additional Channels Today’s consumer values speed, so in addition to traditional phone and email, adding support channels like chatbots, live chat, social media, and mobile apps is no longer a luxury but a necessity. Make it easy for the customer to get in touch with you using whatever means is best suited to their preference.

Contact Center 69

Contact Center outsourcing Surveys Call flow 69

CSM Magazine

MARCH 27, 2020

They want to improve the overall customer experience, from product creation to the upsell. Upsells additional products and features. ?. ?. Self-Service : work with your marketing team to develop webinars, e-books, how-to-guides, blog articles or a help center so customers can help themselves. Customer Service. Customer Support.

Customer Support 52

Customer Support Self service Feedback Upselling 52

LiveChat

NOVEMBER 18, 2019

Join LiveChat for a week of articles and videos dedicated to Black Friday and Cyber Monday. Upsell by adding complementary products alongside purchased items to make one-stop shopping effortless. Consider automation, like chatbots, to streamline your communication even further. It’s a big holiday season for retail.

Advertising 57

Advertising Sales Upselling Chatbots 57

CSM Magazine

NOVEMBER 7, 2018

Calls can start with a sophisticated ChatBOT, move to a text chat conversation with an agent, and then move seamlessly into a video chat call, where you can see the agent and even see the product close up. Live chat response times are typically faster than calling a call centre – at an average 23 seconds to get a response.

SaaS 40

SaaS Upselling Chatbots Technology 40