APIs Call Logging How To Management 
NobelBiz
NOVEMBER 27, 2023
Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.
Nexmo
MAY 15, 2019
Today’s post shows you how to proxy a voice call so that it appears to come from another number. This is not as dubious as it sounds: there are many compelling business reasons why you might want to hide a caller’s real number from other parties in the call. Log call events. Log Call Events.
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Nexmo
MAY 15, 2019
Today’s post shows you how to proxy a voice call so that it appears to come from another number. This is not as dubious as it sounds: there are many compelling business reasons why you might want to hide a caller’s real number from other parties in the call. Log call events. Log Call Events.
VirtualPBX
NOVEMBER 12, 2021
As we head into a major US shopping season and final details are being placed on Small Business Saturday and Black Friday campaigns, marketers are being tasked with how to track the success of their advertising methods. These reports will show volume of calls, call length, who answered, and more. Give Sales a Heads Up.
VirtualPBX
NOVEMBER 12, 2021
As we head into a major US shopping season and final details are being placed on Small Business Saturday and Black Friday campaigns, marketers are being tasked with how to track the success of their advertising methods. These reports will show volume of calls, call length, who answered, and more. Give Sales a Heads Up.
Talkdesk
MAY 17, 2016
Our first Predictive Customer Analytics application, Customer Sentiment Score, gives call center managers a 360 degree view of customer happiness based on inputs from the customer, the agent and other external factors. SMS is available in closed beta. Video will be available later this year. Customer Sentiment Score. Platform Updates.
3CLogic
AUGUST 18, 2020
Connectors can bridge the gap between on-premise infrastructures such as Cisco and Avaya and a CRM or Service Management Platform (ie ServiceNow or Microsoft Dynamics), with an easy-to-implement, cost-efficient CTI softphone connector. and are responsible for the maintenance, security, and upgrades. Think configuration over code.
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