delighted

DECEMBER 3, 2021

Running your customer experience (CX) program should be no different. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Create custom APIs for more complex use cases. Not to worry!

Surveys 96

Surveys APIs SaaS Engineering 96

Cincom

MAY 8, 2024

Integration with Existing Systems: APIs facilitate data sharing between CPQ and other core platforms like CRM, ERP, accounting, e-commerce, and more. Cincom’s CPQ solution can help improve sales operations, productivity, revenue opportunities, and customer experiences. What Makes Cincom’s CPQ Solutions Stand Out?

Enterprise 52

Enterprise Sales CRM Engineering 52

AWS Machine Learning

AUGUST 4, 2023

Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector. Businesses can act on their predictions by seamlessly integrating custom models into Salesforce workflows, leading to improved efficiency, decision-making, and personalized experiences.

APIs 72

APIs Engineering Enterprise Technology 72

AWS Machine Learning

MARCH 27, 2024

Custom datasets can include highly proprietary data that is consistent with your brand guidelines or specific styles such as a previous campaign. To address these use cases and generate fully personalized images, you can fine-tune Amazon Titan Image Generator with your own data using custom models for Amazon Bedrock.

APIs 84

APIs Accountability Engineering Entertainment 84

pindrop

APRIL 9, 2020

It’s simple, passive enrollment of every caller better ensures enjoyable experiences during each call, which welcomes consumer interaction, and deepens their affinity to your brand. The more seamless you can make every interaction, the better the customer experience. Keep things simple with API integration whenever possible.

APIs 109

APIs Contact Center Interactive Voice Response Call Center 109

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 71

APIs Banking SaaS Engineering 71

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

APIs 254

APIs Enterprise Government Customer Experience 254

Aspect

JANUARY 25, 2021

In our latest release, we’ve taken the next step in delivering effective omnichannel self-service solutions with the integration of additional natural language understanding engines, enhanced voice capabilities, social chat support and new hosting capabilities for disposable applications.

Self service 118

Self service APIs Chatbots Engineering 118

AWS Machine Learning

NOVEMBER 16, 2023

It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide. However, innovation was hampered due to using fragmented AI development environments across teams.

Healthcare 87

Healthcare Government Engineering APIs 87

AWS Machine Learning

NOVEMBER 13, 2023

Businesses use their data with an ML-powered personalization service to elevate their customer experience. Amazon Personalize accelerates your digital transformation with ML, making it easier to integrate personalized recommendations into existing websites, applications, email marketing systems, and more.

Personalization 83

Personalization APIs Accountability Engineering 83

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. Prompt engineering makes generative AI applications more efficient and effective.

Engineering 113

Engineering Chatbots Accountability Enterprise 113

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. is a global cloud contact center leader for customer-obsessed companies.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

Quadient

OCTOBER 22, 2021

Businesses need to create and distribute compliant, personalized digital communications in real time across more channels than ever. . This means that when it matters most, you may well find that you’re struggling to leverage contextual end-to-end data and orchestrate the overall customer experience. Are you positioned to win?

Engineering 52

Engineering Banking outsourcing Enterprise 52

AWS Machine Learning

MAY 9, 2024

In this post, we describe the development of the customer support process in FAST incorporating generative AI, the data, the architecture, and the evaluation of the results. Conversational AI assistants are rapidly transforming customer and employee support.

Engineering 112

Engineering Customer Support APIs Government 112

AWS Machine Learning

SEPTEMBER 9, 2022

It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends. When the message is received by the SQS queue, it triggers the AWS Lambda function to make an API call to the Amp catalog service.

Analytics 68

Analytics Engineering APIs Metrics 68

Fonolo

NOVEMBER 1, 2018

Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via messaging channels (Facebook Messenger, WhatsApp, WeChat, etc.). VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Messaging . The Panelists. Thomas Howe.

Customer Service 69

Customer Service B2C Finance Engineering 69

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Xaqt's Cognitive Insights Platform for the Contact Center addresses this gap and provides call centers with a robust dashboard and analytics engine. Personal Insights and Dashboards Alerting.

APIs 52

APIs Contact Center Call Center Government 52

pindrop

JULY 6, 2021

We’ve organized a collection of tools, assets, and other resources to aid contact center leaders in their race to optimize operational costs, improve customer experience, and improve security measures, as organizations restructure and prepare for the road ahead. See How Your Customer Experience Stacks Up Against Theirs.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

TMP Direct

APRIL 14, 2021

They can be personalized to customer needs based on the prompts that a customer asks or answers throughout their interaction. Chatbots work to meet your potential customers at different stages in their buying journey. It can be integrated with any system with restful APIs. * Here’s where TMP’s chatbot comes handy.

Chatbots 52

Chatbots Engineering APIs Wait times 52

Babelforce

DECEMBER 9, 2021

Few (or even zero) developers or computer engineers are required to manage, install and update the software. However, this is just one of many reasons why more companies are choosing SaaS tools to support their customer experience transformation projects. We call this “ customer retention outreach ”. What sets SaaS apart?

SaaS 52

SaaS APIs Contact Center CRM 52

Nicereply

APRIL 8, 2019

Why should we invest in customer support tools? Customer support tools are software or integrations that the customers might not always see or know about, but that benefit the customer experience. These tools might also be called customer support ops, or productivity tools. Do we need documentation tools?

Feedback 81

Feedback Engineering APIs Customer Support 81

JustCall

MARCH 13, 2023

SMS bots can also provide customers with real-time updates on their order status, shipping information, and other important notifications, which is a great way to keep customers engaged with the brand. Increases Sales SMS bots can aid in increasing sales by sending customers personalized recommendations and promotions.

APIs 84

APIs Marketing Sales Customer Support 84

NICE inContact

NOVEMBER 6, 2019

Says TruGreen Senior Voice Engineer and Enterprise Architect Chris Scholl: “There’s nothing we can’t do with CXone.”. Customers throughout the U.S. Not only that, it’s also shaved 35 seconds off call handle time, which reduces customers’ wait time and saves the company 35 seconds of telecom costs on each of tens of thousands of calls!

APIs 54

APIs Contact Center Self service Cloud contact 54

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs.

APIs 81

APIs Management Engineering Big data 81

NICE inContact

JANUARY 24, 2018

There was a growing recognition that customers are taking a series of steps to make their purchases or handle their customer support needs and that agents needed to be provided with as much context as possible about each of the actions taken to optimize the customer experience.

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

OctopusTech

AUGUST 18, 2023

Back-end developers work with libraries, data architecture, APIs, code that interacts with databases, and more because they are interested in how a website operates. Back-end development partners with front-end development to give users a valuable and dynamic experience. This has the benefit of reducing overall development costs.

Construction 62

Construction Engineering APIs Enterprise 62

AWS Machine Learning

DECEMBER 23, 2022

Customer service interactions often contain personally identifiable information (PII) such as names, phone numbers, and dates of birth. As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences.

APIs 80

APIs Engineering Analytics Call Center 80

Spearline

JANUARY 3, 2019

Spearline API launched. Did you know, any service or functionality provided on the Spearline platform is now available through our API (application programming interface)? Our API allows you to connect various systems together. Find out more about API. Email support@spearline.com or call us on +353 (0)28 51460.

APIs 40

APIs Call flow Engineering Enterprise 40

Babelforce

FEBRUARY 25, 2022

That’s especially true when they have millions of customers! With great CRM – and other key call center software – customer experience specialist design teams are able to both improve the way they engage with existing customers and make more sales to new ones! 2 Personalized contact routing. It doesn’t need to be.

call center software 52

call center software Call Center CRM APIs 52

Solvvy

MARCH 4, 2019

An intelligent platform that instantly resolves your customers’ most common subscription order issues through automation and guided resolutions. Creating effortless customer experiences ensures strong loyalty and high retention, and Solvvy makes this possible with our newest product. Understanding customer intent.

Engineering 48

Engineering Self service APIs Customer Support 48

Xaqt

JANUARY 6, 2020

As a real world example, I recently called Dyson's customer support line and spent a full 2 minutes just navigating their IVR and listening to recorded messages that didn't pertain to me, before I got to an agent. This does not make for a quality customer experience.

Interactive Voice Response 52

Interactive Voice Response Call Center Engineering Contact Center 52

Avaya

MAY 31, 2018

A customer could once walk into a local shop and be personally greeted by the sales assistant who very often had a one-to-one, direct—and therefore highly individualized—relationship with the person. Each customer had a unique need, attitude, budget and purchasing pattern. and our recently launched A.I. Connect program.

Contact Center 42

Contact Center APIs Analytics Engineering 42

CustomerSuccessBox

NOVEMBER 2, 2021

They tailored the story and created a personalized experience for the client. The Customer Success department needs to replicate this effort and continue the chain. This means the communication between the sales team & customer success team should be smooth. Every ounce of information should be exchanged.

Sales 52

Sales Engineering Upselling Customer retention 52

Fonolo

NOVEMBER 21, 2018

Twilio Flex was officially released prompting VP Al Cook to say , “Current approaches to cloud contact centers typically don’t offer the level of customization that these large organizations need … [unless] … you bludgeon a premises-based contact center into submission with enough time and professional services.” Plus so Much More!

Call Center 57

Call Center Contact Center Chatbots Engineering 57

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Go ask the person in Public Works responsible for managing your street lights what they think about dynamically adjusting the luminosity based on real-time events happening in the parking department. Don't believe me?

Contact Center 52

Contact Center Enterprise Call Center APIs 52

AWS Machine Learning

FEBRUARY 19, 2024

The Knowledge Bases for Amazon Bedrock integration allows our chatbot to provide more relevant, personalized responses by linking user queries to related information data points. The integration of retrieval and generation also requires additional engineering effort and computational resources.

Chatbots 97

Chatbots APIs Engineering Enterprise 97

SmartAction

MAY 23, 2019

Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. In order to automate more without sacrificing even a drop of Customer Experience, you need a team that is experienced in different CX disciplines from pre-production to post-production.

Self service 40

Self service Virtual Agent Contact Center Engineering 40