TechSee

SEPTEMBER 21, 2023

As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. In contrast, Sophie AI is trained like today’s human agents and engineers. You can also use these visual AI models within your own applications via our secure APIs.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Hello Customer

JUNE 21, 2023

Of course, offering this kind of experience is unfeasible. But what organizations can do is reverse engineer that 11-star experience. By thinking about what they want to achieve exactly with customer experience, they can take a step back and define what a 6- or 7-star experience would look like.

Customer Experience 52

Customer Experience Engineering Feedback Finance 52

AWS Machine Learning

MARCH 11, 2024

To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails. VistaPrint created a placement and offer engine (POE), which allows data scientists and marketers to collaborate.

Personalization 94

Personalization Engineering APIs Advertising 94

AWS Machine Learning

JANUARY 5, 2024

In this post, we discuss model development and MLOps framework implementation for one of Wipro’s customers that uses Amazon SageMaker and other AWS services. Its AI/ML solutions drive enhanced operational efficiency, productivity, and customer experience for many of their enterprise clients.

Management 110

Management APIs Engineering Government 110

delighted

DECEMBER 3, 2021

Running your customer experience (CX) program should be no different. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Create custom APIs for more complex use cases. Not to worry!

Surveys 97

Surveys APIs SaaS Engineering 97

Cisco - Contact Center

MARCH 25, 2024

I´m a Solutions Engineer working with Collaboration and Customer Experience solutions, and one thing I’ve learned is “one size does not fit all.” To deliver the most impactful business outco… Read more on Cisco Blogs

Engineering 90

Engineering Customer Experience APIs 90

Natalie Petouhof

APRIL 7, 2016

Foundational things like: APIs that matter, are easy to integrate and are standards-based. It isn’t just about APIs, SDKs or toolkits. But they also know that great people – including great developers, engineers, and product visionaries – are everywhere. They are launching Capital One DevExchange.

APIs 40

APIs Finance Banking Engineering 40

Cisco - Contact Center

JANUARY 10, 2023

There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant. Cisco has a strong digitization point of view and holistic approach to digital business transformation.

Banking 145

Banking Enterprise APIs Contact Center 145

AWS Machine Learning

AUGUST 4, 2023

The SageMaker Projects template for Salesforce – We launched a SageMaker Projects template for Salesforce that you can use to deploy endpoints for traditional and large language models (LLMs) and expose SageMaker endpoints as an API automatically. Ife has over 10 years of experience in technology.

APIs 73

APIs Engineering Enterprise Technology 73

AWS Machine Learning

JANUARY 6, 2023

Prior to building this centralized platform, TR had a legacy rules-based engine to generate renewal recommendations. The rules in this engine were predefined and written in SQL, which aside from posing a challenge to manage, also struggled to cope with the proliferation of data from TR’s various integrated data source. Conclusion.

Personalization 66

Personalization APIs Engineering Enterprise 66

AWS Machine Learning

AUGUST 4, 2023

When a version of the model in the Amazon SageMaker Model Registry is approved, the endpoint is exposed as an API with Amazon API Gateway using a custom Salesforce JSON Web Token (JWT) authorizer. frameworks to restrict client access to your APIs. For API Name , leave as default (it’s automatically populated).

APIs 78

APIs Scripts Management Accountability 78

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 72

APIs Banking SaaS Engineering 72

pindrop

APRIL 9, 2020

It’s simple, passive enrollment of every caller better ensures enjoyable experiences during each call, which welcomes consumer interaction, and deepens their affinity to your brand. The more seamless you can make every interaction, the better the customer experience. Keep things simple with API integration whenever possible.

APIs 109

APIs Contact Center Interactive Voice Response Call Center 109

AWS Machine Learning

MARCH 27, 2024

Text-to-image models also enhance your customer experience by allowing for personalized advertising as well as interactive and immersive visual chatbots in media and entertainment use cases. That’s why it’s good practice to check if you actually need to fine-tune your model for your use case or if prompt engineering is sufficient.

APIs 86

APIs Accountability Engineering Entertainment 86

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

APIs 254

APIs Enterprise Government Customer Experience 254

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. is a global cloud contact center leader for customer-obsessed companies.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

AWS Machine Learning

MAY 23, 2023

We are truly at an exciting inflection point in the widespread adoption of ML, and we believe every customer experience and application will be reinvented with generative AI. The web application interacts with the models via Amazon API Gateway and AWS Lambda functions as shown in the following diagram. Choose Generate image.

APIs 92

APIs Accountability Construction Management 92

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. Prompt engineering makes generative AI applications more efficient and effective.

Engineering 116

Engineering Chatbots Accountability Enterprise 116

Aspect

JANUARY 25, 2021

In our latest release, we’ve taken the next step in delivering effective omnichannel self-service solutions with the integration of additional natural language understanding engines, enhanced voice capabilities, social chat support and new hosting capabilities for disposable applications.

Self service 118

Self service APIs Chatbots Engineering 118

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency.

Healthcare 89

Healthcare Government Engineering APIs 89

AWS Machine Learning

SEPTEMBER 9, 2022

The data also needs to be in a durable storage because missing or partial data may cause deteriorated recommendations and poor customer experience. Feature engineering at this scale requires an automated process to pull the required input data, process it in parallel, and export the outcome to persistent storage. Conclusion.

Personalization 72

Personalization APIs Engineering Metrics 72

Quadient

OCTOBER 22, 2021

This means that when it matters most, you may well find that you’re struggling to leverage contextual end-to-end data and orchestrate the overall customer experience. These are the CCM solutions that drive digital transformation and the customer experience required in today’s market. . Baby, have you got enough gas? .

Engineering 52

Engineering Banking outsourcing Enterprise 52

Fonolo

NOVEMBER 27, 2018

VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. The Panelists.

Customer Service 119

Customer Service Call Center Engineering Contact Center 119

AWS Machine Learning

SEPTEMBER 19, 2023

Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. Prerequisites To run this solution, you must have an API key to an LLM such as Anthropic Claude v2, or have access to Amazon Bedrock foundation models. Data exploration on stock data is done using Athena.

Marketing 101

Marketing APIs Engineering Analytics 101

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs.

APIs 83

APIs Management Engineering Big data 83

Fonolo

NOVEMBER 13, 2018

VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. The Panelists.

Customer Service 108

Customer Service Contact Center Engineering Education 108

OrecX

OCTOBER 22, 2018

According to leading independent research organizations, AI-fueled speech analytics has become a mission-critical application for contact centers intent on improving the customer experience and unlocking a treasure trove of hidden value.

Analytics 54

Analytics APIs Engineering Contact Center 54

AWS Machine Learning

SEPTEMBER 9, 2022

It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends. When the message is received by the SQS queue, it triggers the AWS Lambda function to make an API call to the Amp catalog service.

Analytics 69

Analytics Engineering APIs Metrics 69

AWS Machine Learning

OCTOBER 5, 2022

Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. Beyond the financial impact, ATOs damage the customer experience, threaten brand loyalty and reputation, and strain fraud teams as they manage chargebacks and customer claims.

Accountability 70

Accountability APIs Metrics Engineering 70

Fonolo

NOVEMBER 22, 2018

VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. The Panelists.

Omni-channel support 57

Omni-channel support Customer Service APIs Engineering 57

Fonolo

NOVEMBER 20, 2018

Call center agents are among the most valuable employees at any company because they are on the front-lines with customers. As such, they can provide a wealth of information about key pain points in the overall customer experience. VPs & Directors of Customer Service. VPs & Directors of Customer Experience.

Customer Service 86

Customer Service Call Center Engineering Contact Center 86

Fonolo

NOVEMBER 1, 2018

VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. The Panelists.

Customer Service 69

Customer Service B2C Finance Engineering 69

TMP Direct

APRIL 14, 2021

Chatbots work to meet your potential customers at different stages in their buying journey. TMP’s chatbot has a knowledge layer, on top of machine learning and a dialogue engine for intelligent responses. It can be integrated with any system with restful APIs. * Here’s where TMP’s chatbot comes handy.

Chatbots 52

Chatbots Engineering APIs Wait times 52

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Xaqt's Cognitive Insights Platform for the Contact Center addresses this gap and provides call centers with a robust dashboard and analytics engine.

APIs 52

APIs Contact Center Call Center Government 52

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns. You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks.

Personalization 79

Personalization Engineering APIs Technology 79

Fonolo

FEBRUARY 27, 2018

You shouldn’t think of it as an engineering diagram, but more a mental model to illustrate the “big picture”. The Twilio Layer: Twilio offers a vast array of communication APIs, including all the functionality you need to build a call center. All three layers offer API-powered, consumption-based, volume-discounted pricing.

Call Center 99

Call Center APIs Contact Center SaaS 99

Babelforce

DECEMBER 9, 2021

Few (or even zero) developers or computer engineers are required to manage, install and update the software. However, this is just one of many reasons why more companies are choosing SaaS tools to support their customer experience transformation projects. We call this “ customer retention outreach ”. What sets SaaS apart?

SaaS 52

SaaS APIs Contact Center CRM 52