AWS Machine Learning

NOVEMBER 22, 2023

Starting from the introduction of the Security Pillar and design principles, we then examine the solution design and implementation with four focus areas: access control, data protection, key and secret management, and workload configuration. Centralize identity management, and aim to eliminate reliance on long-term static credentials.

APIs 83

APIs Accountability Enterprise Transportation 83

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 74

APIs Benchmark Best practices Engineering 74

AWS Machine Learning

MAY 25, 2023

We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question.

APIs 77

APIs Enterprise Accountability Chatbots 77

Nexmo

AUGUST 2, 2019

This tutorial shows you how to stream audio into a call using the Nexmo Voice API. Once the call is underway, we’ll use the Nexmo REST API Client Library for Java to stream audio into it. or later) to build your project and manage its dependencies. You must make your webhook accessible to Nexmo’s APIs.

APIs 63

APIs Construction Accountability Management 63

AWS Machine Learning

NOVEMBER 22, 2023

Delegating complex AI tasks – You can enable faster AI adoption in your organization by offloading the ML model development lifecycle to managed services and taking advantage of the model development and infrastructure provided by AWS. This helps you avoid throttling limits on API calls due to polling the Get* APIs.

APIs 93

APIs Metrics Enterprise Benchmark 93

VirtualPBX

JULY 29, 2021

Your minutes are tracked when speaking to customers outside your organization, but you have no limit when using video conferences between your teams. Moreover, we now allow Flex users to add ACD Queues agents for improved management of large volumes of inbound calls. Essentials. Advanced and Enterprise. 11-50 Users. 51-100 Users.

voip 98

voip Enterprise APIs Accountability 98

Inbenta

AUGUST 17, 2021

Twilio Voice API gives developers control over their calls, with APIs built for a wide variety of uses from basic phone-to-phone calling, app-to-phone calling, Interactive Voice Response (IVR), conference calling, SIP interfacing, call recording, transcription, call tracking, and more.

Chatbots 94

Chatbots Interactive Voice Response Customer Service APIs 94

Fonolo

NOVEMBER 28, 2018

Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). C ircling back to the eComm conference: It had an outsized impact for such a small, short-lived event. It also includes Dan Miller, organizer of the Conversational Commerce Conference, another high quality event. (I Hashtag karma.

APIs 67

APIs Call Center Engineering Contact Center 67

Fonolo

OCTOBER 4, 2017

More importantly, they managed to shake off a large portion of their debt, and set their sights on an IPO in early 2018. In February, Avaya put on a great conference in Vegas. Banking giant ING recently switched from an Avaya call center to a system built internally using Twilio APIs. The Tick Tock. More Reading.

Marketing 173

Marketing Call Center APIs Benchmark 173

ChurnZero

DECEMBER 29, 2020

A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. You can watch all the on-demand sessions from the conference now.) Rethinking the Quarterly Business Review (QBR).

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

AWS Machine Learning

JUNE 8, 2023

The code also includes the starting point to implement a custom memory manager. In this way, you don’t need to rely on the internal non-persistent session attributes management offered by Amazon Lex. We have included a sample project to quickly deploy an Amazon Lex bot that consumes a pre-trained open-source LLM.

APIs 73

APIs Chatbots Analytics Contact Center 73

AWS Machine Learning

JULY 24, 2023

Patsnap provides a global one-stop platform for patent search, analysis, and management. In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. implement the model and the inference API. He is also a reviewer for AI conferences such as ICCV and AAAI.

APIs 67

APIs Engineering Construction Benchmark 67

AWS Machine Learning

JUNE 9, 2022

Recently, we also announced the launch of easy-to-use JumpStart APIs as an extension of the SageMaker Python SDK, allowing you to programmatically deploy and fine-tune a vast selection of JumpStart-supported pre-trained models on your own datasets. JumpStart overview. The dataset has been downloaded from TensorFlow. Walkthrough overview.

Scripts 67

Scripts APIs Enterprise Accountability 67

AWS Machine Learning

AUGUST 3, 2023

Features such as normalizing key fields and summarizing input data support faster cycles for managing document process workflows, while reducing the potential for errors. Ricoh offers workplace solutions and digital transformation services designed to help customers manage and optimize information flow across their businesses.

APIs 75

APIs Banking Enterprise Construction 75

Hodusoft

FEBRUARY 3, 2022

Virtual phone systems are an essential part of business communications, and the diverse capabilities of VoIP phone systems have made task management extremely easy and well-organized. Conference Call . We live in a highly digitalized age that has embraced technology in every aspect of our lives. What is a VoIP Phone System?

voip 52

voip Interactive Voice Response Analytics Contact center software 52

AWS Machine Learning

DECEMBER 12, 2023

Deploy AWS Lambda and AWS Identity and Access Management (IAM) permissions using AWS CloudFormation. Deploy SageMaker foundation models SageMaker is a fully managed machine learning (ML) service for developers to quickly build and train ML models with ease. We cover the following steps: Deploy SageMaker foundation models.

Chatbots 100

Chatbots Enterprise APIs Best practices 100

Whitepages Pro

MARCH 7, 2019

While free tools (such as Google Maps API) can provide lift and momentum to a growing startup, at some point—for the sake of long-term growth and profitability—startups will have to graduate to paid solutions. Whitepages Pro offers APIs for validating data, appending information, and verifying identities.

APIs 40

APIs Analytics Accountability Technology 40

AWS Machine Learning

NOVEMBER 22, 2023

This custom lens integrates best practices and guidance to effectively navigate and overcome common challenges in the management of IDP workloads. Design Principles Description Align IDP SLAs with Overall Document Workflow Objectives IDP typically functions as an integral component of the broader document workflow managed by business teams.

Best practices 84

Best practices Metrics Feedback Enterprise 84

Talkdesk

DECEMBER 23, 2020

Talkdesk CX Cloud helps to reduce agents average speed of answer (ASA), client average wait time (AWT), improve agent productivity and increase customer satisfaction (CSAT) scores. .

Banking 126

Banking Real estate Government Contact Center 126

Spearline

JANUARY 23, 2018

An API (Application Programming Interface) will enhance your utilisation of our platform. Our RESTful API provides your developers with the ability to create campaigns, add numbers, time groups, export data for every test run, every day, every hour, every minute if that’s what you need to put your arms around your business.

Call flow 40

Call flow Benchmark APIs Big data 40

Fonolo

APRIL 2, 2019

Last month’s Enterprise Connect conference was Amy’s debut appearance as part of the Cisco Collaboration team (the division that includes their call center business). Vasili Triant, Vice President and General Manager, Cisco Customer Journey Business Unit, Cisco. Al Cook Vice President, Product Management and Engineering, Twilio.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

AWS Machine Learning

JULY 19, 2023

When that job is done, you can invoke an API that summarizes the text or answers questions about it. Randy has held a variety of positions in the technology space, ranging from software engineering to product management. After the upload is complete, you can trigger a text extraction job powered by Amazon Textract.

Construction 63

Construction APIs Big data Engineering 63

Squelch

OCTOBER 11, 2019

The goal of each one-day conference was to create a space for customer experience, support, and success leaders to come together to learn about the latest CX trends, tools, and strategies. Zendesk ensures its conferences are never boring by injecting playfulness throughout the day, and the San Francisco Showcase was no exception.

APIs 40

APIs Coaching Enterprise Customer Support 40

Talkdesk

APRIL 22, 2021

The platform enables anyone, even without contact center expertise, to deploy and train new agents, create interactive voice response (IVR), and support workforce management. . Aspiration was also an early tester and adopter of Talkdesk’s new Workforce Management™ (WFM) and quickly ended up replacing their previous solution.

Interactive Voice Response 75

Interactive Voice Response Accountability Finance APIs 75

AWS Machine Learning

AUGUST 14, 2023

Answer: 2021 ### Context: NLP Cloud developed their API by mid-2020 and they added many pre-trained open-source models since then. Answer: API ### Context: All plans can be stopped anytime. Topic: sport ### Message: Managing a team of sales people is a tough but rewarding job. Question: When was NLP Cloud founded?

Engineering 71

Engineering APIs Chatbots Scripts 71

AWS Machine Learning

MAY 2, 2023

To demonstrate these constraints, we used an LLM Flan T5 XXL model and asked the following question: question = "Which instances can I use with Managed Spot Training in SageMaker?" The correct answer should be all SageMaker instances support Managed Spot Training. RAG models were introduced by Lewis et al.

Engineering 75

Engineering Management APIs Chatbots 75

AWS Machine Learning

FEBRUARY 19, 2024

In this post, we illustrate contextually enhancing a chatbot by using Knowledge Bases for Amazon Bedrock , a fully managed serverless service. Internally, Amazon Bedrock uses embeddings stored in a vector database to augment user query context at runtime and enable a managed RAG architecture solution.

Chatbots 99

Chatbots APIs Engineering Enterprise 99

Livepro

DECEMBER 10, 2017

If an organisation manages and designs customer service or full experiences separately in each channel, it will be a poor, fragmented and expensive outcome. Here’s a simple example: your contact centre probably has a good knowledge tool to help answer customer queries, and that tool will have API’s or a digital capability.

APIs 58

APIs Sales Customer Care Customer Experience 58

Hodusoft

FEBRUARY 16, 2020

You get these features: WebRTC audio-video chat and conference. You can plug in any SIP phone, use your mobile and enjoy unified communication and offers comprehensive call management. You have mobility, auto-attendant, instant messaging, voice mail, video conference, and other tools available on the CISCO IP PBX platform.

voip 52

voip Enterprise CRM APIs 52

Squelch

SEPTEMBER 17, 2019

The goal of these mini-conferences is for customer experience, support, and success leaders to come together to share insights on how to create seamless experiences for both employees and customers. The mini-conference will conclude with a happy hour, Zendesk demos, and networking from 5:50-7 pm. Can’t-Miss Sessions.

APIs 40

APIs Customer Support Customer Experience Marketing 40

Squelch

SEPTEMBER 17, 2019

The goal of these mini-conferences is for customer experience, support, and success leaders to come together to share insights on how to create seamless experiences for both employees and customers. The mini-conference will conclude with a happy hour, Zendesk demos, and networking from 5:50-7 pm. Can’t-Miss Sessions.

APIs 40

APIs Customer Support Customer Experience Marketing 40

Squelch

SEPTEMBER 17, 2019

The goal of these mini-conferences is for customer experience, support, and success leaders to come together to share insights on how to create seamless experiences for both employees and customers. The mini-conference will conclude with a happy hour, Zendesk demos, and networking from 5:50-7 pm. Can’t-Miss Sessions.

APIs 40

APIs Customer Support Customer Experience Marketing 40

AWS Machine Learning

APRIL 23, 2024

Here are some features which we will cover: AWS CloudFormation support Private network policies for Amazon OpenSearch Serverless Multiple S3 buckets as data sources Service Quotas support Hybrid search, metadata filters, custom prompts for the RetreiveAndGenerate API, and maximum number of retrievals.

APIs 104

APIs Enterprise Scripts Accountability 104

AWS Machine Learning

MAY 22, 2023

Note that you need to pass the Predictor class when deploying model through the Model class to be able to run inference through the SageMaker API. You can access Amazon Comprehend document analysis capabilities using the Amazon Comprehend console or using the Amazon Comprehend APIs. Baris Kurt is an Applied Scientist at AWS AI Labs.

APIs 90

APIs Scripts Metrics Accountability 90

CX Global Media

AUGUST 9, 2018

Has actual real-time APIs and can embed into any systems flawlessly – whether it’s a workforce management system like the Monet and the Aspect or whether it is a business intelligence tool like Tableau or whether it’s a data visualization tool like Looker – and it is really real-time.

Customer Support 149

Customer Support Contact Center Coaching APIs 149

Nexmo

OCTOBER 7, 2019

In previous tutorials you’ve had a chance to get your feet wet in the world of Nexmo APIs, making and receiving phone calls using the Voice API , and hopefully also customizing these experiences. To interact with the Voice API, you’ll need to make note of a couple of things. Prerequisites. Getting Your Credentials.

APIs 54

APIs Accountability Personalization Management 54

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. You can serialize pipelines to YAML files , expose them via a REST API , and scale them flexibly with your workloads, making it easy to move your application from a prototype stage to production.

Enterprise 69

Enterprise Scripts Best practices Analytics 69