CSM Magazine

JUNE 12, 2023

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Integration with CRM solutions plays a crucial role in collecting and managing customer data to identify potential risks.

Contact Center 52

Contact Center Engineering Education Banking 52

360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 133

Customer Experience Sales Journey mapping Metrics 133

ShepHyken

SEPTEMBER 7, 2023

Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Customer health monitoring Train your team on the tools and analytics platforms you use to monitor customer health. Partnering with your sales team here can help.

Customer centricity 336

Customer centricity B2C Feedback Upselling 336

360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 72

Customer Experience Sales Journey mapping Metrics 72

SmartKarrot

SEPTEMBER 21, 2023

Playbooks provide the means to operationalize these strategies, tactics, and processes tailored to specific situations in the post-sale customer journey. Utilize data analytics tools available on platforms like SmartKarrot to derive these insights. Consider certifications or workshops that can boost their confidence and skills.

Scripts 10

Scripts CRM Accountability Feedback 10

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Brad Butler Dialers can also streamline the process of pulling client data out of the CRM. Let’s dive a little deeper into the specifics of each type.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Balto

SEPTEMBER 7, 2023

In today’s uncertain market, the traditional approach to data collection and forecasting in sales just doesn’t cut it. As a result, the predictive models that you get out of this aren’t likely going to help your sales team as much as you expect. This is the future of sales! What is Revenue Intelligence?

Sales 52

Sales Coaching Analytics CRM 52

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

APRIL 23, 2020

“All our workshops and training sessions now had to be provided online. As they had Pipedrive as CRM they started to search for bulk SMS services that have connectivity with Pipedrive. It provides a 92% open rate and the most seamless CRM integration. Sales is a number game. Thanks to JustCall. Autodialer.

Interactive Voice Response 105

Interactive Voice Response CRM Healthcare Average Handle Time 105

CSM Magazine

DECEMBER 11, 2023

Lead Generation and Sales: Capturing visitor details, and chatbots also generate more leads to fuel business growth. If you have challenges in fully defining your specific customer support needs, consider partnering with a development company that can help you articulate your chatbot requirements through stakeholder workshops.

Chatbots 52

Chatbots outsourcing APIs Wait times 52

Interaction Metrics

JANUARY 16, 2020

For example, if you’re already spending on costly staff along with software like CRM, knowledge management, and text analytics you want to know that you’re using those resources wisely. Boost sales measured by repurchase rates. Just because you have CRM does not mean your associates are using customer information effectively.

Customer Experience 62

Customer Experience Metrics CRM Surveys 62

Interaction Metrics

JANUARY 16, 2020

For example, if you’re already spending on costly staff along with software like CRM, knowledge management, and text analytics you want to know that you’re using those resources wisely. Boost sales measured by repurchase rates. Just because you have CRM does not mean your associates are using customer information effectively.

Customer Experience 62

Customer Experience Metrics CRM Surveys 62

NobelBiz

SEPTEMBER 5, 2023

Maintaining an optimal connection rate ensures that agents engage with customers effectively, ultimately impacting customer satisfaction, sales, and overall operational efficiency. Implementation Tips Call center Data Analytics : Employ analytics tools to understand the best times to call specific regions or sectors.

Contact Center 59

Contact Center Telemarketing Telecommunications Call Center 59

ClearAction

JULY 23, 2023

B2B firms often have dedicated sales teams who pursue strong relationships with customers. You may also have sales operations, revenue operations, and marketing operations teams who are committed to efficiency, effectiveness, and silo-smoothing for customers and touch-points.

Government 62

Government B2B Customer Experience Enterprise 62

aircall

DECEMBER 27, 2017

Here, the analytics have an important role to play. Periodic training workshops will help your representatives stay sharp on your product and operations, but the technology itself is often an inhibitor to seamless customer interactions. Can your representatives provide knowledgeable and quick resolutions? What about individual agents?

Interactive Voice Response 90

Interactive Voice Response Customer Service Wait times Analytics 90

ClearAction

AUGUST 6, 2019

Customer insights from CRM and the Sales team inform the rest of Marketing about what customers want to know and learn about. Sales Enablement: Information from journey and persona research helps Sales to put themselves in customers’ shoes and understand what customers need.

Marketing 48

Marketing Journey mapping Customer centricity Best practices 48

JustCall

APRIL 5, 2022

In fact, it solves all analog phone incompetencies that once pestered sales and customer support teams. . Wire-based, high-maintenance analog phones slow down progress on support and sales efforts. Seamless Integrations with Hotel CRMs and Helpdesks . Sales Dialer . Performance Analytics and Insights .

voip 52

voip Real estate Interactive Voice Response Education 52

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. Being social drives engagement; engagement drives loyalty and advocacy; and both correlate directly to increased sales." Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger. Davide Chiavelli Customer Experience Management and Analytics Consultant at CIQUAL.

Consulting 135

Consulting Consulting Metrics Feedback 135