SharpenCX

MARCH 25, 2021

Turns out, customer service analytics, including speech analytics, is one of the five technology trends in Gartner’s custom e r experience hype cycle this year. . That’s why I’m diving in on how to use speech analytics to improve coaching and engagement in your call center. . What can speech analytics do for my call center?

Coaching 67

Coaching Analytics Call Center Quality management 67

ShepHyken

OCTOBER 21, 2022

She’s also a web design consultant focusing on customer experience and user interface. But for customers to find you, this means optimizing your content with search engine optimization. But to build targeted messaging, it helps to look at your real-time data and analytics so you can segment your customers into different groups.

Marketing 181

Marketing Customer Experience Customer centricity Consulting 181

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2019 – 2020 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Management 48

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast. The vast array of models and the sophisticated feature engineering capabilities offered by AWS Forecast proved more advantageous and optimized our resource utilization.

Management 97

Management Engineering Analytics Construction 97

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss.

Analytics 48

Analytics Quality management Enterprise Virtual Agent 48

Callminer

FEBRUARY 4, 2021

Firstly, contact centers can make use of call analytics software to analyze past call recordings and use them to train agents how to identify vulnerable customers. Adrian Travis is the Founder and President of Trindent Consulting. Carol Tompkins is the Business Development Consultant at AccountsPortal. Adrian Travis.

Call Center 345

Call Center Contact Center Finance Consulting 345

DMG Consulting

JANUARY 2, 2018

Scouting Report: Speech Analytics Enters Its Next Act — Maturity. The speech analytics market continues on its remarkable journey as it matures, enters middle age, and confronts a variety of new challenges. Speech analytics has reached maturity after 14 years in the commercial market. THE NEXT ACT FOR SPEECH ANALYTICS.

Analytics 54

Analytics Enterprise Contact Center Engineering 54

OctopusTech

DECEMBER 23, 2022

But you must be stuck here on one question i.e. how to find a good SEO consultant? The process of hiring an SEO partner can be a difficult task if you don’t have proper knowledge about search engine optimization. Preparing detailed analytics reports. Obtain proper reports and analytics. Content optimization.

Engineering 118

Engineering Analytics Sales Consulting 118

AWS Machine Learning

OCTOBER 31, 2023

This post was co-written with Anthony Medeiros, Manager of Solutions Engineering and Architecture for North America Artificial Intelligence, and Blake Santschi, Business Intelligence Manager, from Schneider Electric. About the Authors Anthony Medeiros is a Manager of Solutions Engineering and Architecture at Schneider Electric.

Healthcare 98

Healthcare APIs Engineering Accountability 98

CCNG

MARCH 1, 2022

Now that work-at-home is here to stay, leaders at all levels are going to have to re-engineer how they lead. You can give them credit for a particular slide, for the analytics in the graph, or even the illustration on the slide if it’s really creative.

CCNG 195

CCNG Engineering Consulting Consulting 195

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Xentaurs is a next generation consulting and Cisco digital solution integrator partner dedicated to making digital technology transformation a reality.

Banking 145

Banking Enterprise APIs Contact Center 145

CSM Magazine

JULY 29, 2021

It is the main innovation behind the engine that performs functions such as task prediction and dialog control. Addepto is one of the top data science and AI consulting companies operating in over 12 countries. In this article, we want to show you some of the world’s best NLP solution providers : Addepto.

Real estate 98

Real estate Engineering Consulting Consulting 98

Peter Lavers

SEPTEMBER 6, 2018

Peter has received numerous “top influencer” accolades in related subjects (analytics, digital, AI, etc.), This list features influencers who are contributing to the customer service industry in an outstanding way. and is an IBM Futurist and SAS Collaborator. He doesn’t just write and blog, though!

Customer Service 100

Customer Service Automotive B2C CRM 100

AWS Machine Learning

JUNE 16, 2023

SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions. They had several skilled engineers and scientists building insightful models that improved the quality of risk analysis on their platform.

Scripts 75

Scripts Engineering Accountability Consulting 75

AWS Machine Learning

JANUARY 5, 2024

By the end of the consulting engagement, the team had implemented the following architecture that effectively addressed the core requirements of the customer team, including: Code Sharing – SageMaker notebooks enable data scientists to experiment and share code with other team members.

Management 107

Management APIs Engineering Government 107

AWS Machine Learning

OCTOBER 17, 2023

She has a background in computer science engineering, technology consulting, and data analytics Ketan Kulkarni is a Software Development Engineer with the Amazon Personalize team focused on building AI-powered recommender systems at scale. In his spare time, he enjoys reading and traveling.

Personalization 86

Personalization Engineering Consulting Consulting 86

Andrew Mcfarland

SEPTEMBER 25, 2022

Business development positions are available both as employees and consultants. graduates is consulting. As a consultant, you’ll work directly with clients to advise on a particular topic. There are various consulting niches, including academia, accounting, compliance, design, digital marketing, and eCommerce.

Biotechnology 62

Biotechnology Consulting Consulting Engineering 62

TechSee

MARCH 7, 2023

She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

C Space

OCTOBER 5, 2021

Zall has extensive leadership and software engineering experience and has a strong track record of building and leading high-performance tech-led organizations. Jessica DeVlieger, Chief Executive Officer of C Space, said: “I am thrilled to welcome Alan to C Space, he is an exemplary leader and change maker.

Technology 98

Technology Engineering Consulting Consulting 98

AWS Machine Learning

NOVEMBER 29, 2023

The no-code environment of SageMaker Canvas allows us to quickly prepare the data, engineer features, train an ML model, and deploy the model in an end-to-end workflow, without the need for coding. The interactive data preparation enabled quickly cleaning, transforming, and analyzing the loan data to engineer informative features.

Engineering 99

Engineering Big data Customer centricity Education 99

CSM Magazine

OCTOBER 20, 2020

Enterprise digital transformation consultancy ECS today announced a cluster of contact centre transformation engagements with some of the UK’s leading organisations. ECS is a digital transformation consultancy best known for empowering clients across all industries to transform using IT.

Engineering 52

Engineering Consulting Consulting Enterprise 52

DMG Consulting

APRIL 8, 2024

Predictive analytics is already being applied in several WFM modules to improve volume forecasts, project the likelihood of candidates to be successful in the contact center, anticipate employee attrition risks, and provide inputs for long-term planning and hiring.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

CSM Magazine

FEBRUARY 23, 2021

Niall Gallacher has joined Calabrio as Business Intelligence (BI) strategic consultant and will be instrumental in the design of services that drive value from data and analytics, helping Calabrio customers to solve complex business problems. Before joining Calabrio, Niall spent 6 years with Qlik as Industry Solutions Director.

Technology 52

Technology Cloud contact Telecommunications Analytics 52

Mindtouch

OCTOBER 19, 2017

Principal Information Engineer, Information Services, CA Technologies — @adrianehunt — [link]. Alex Toussaint , VP Product Management – Einstein Analytics, Salesforce — @alextoussaint — [link]. Alex Toussaint , VP Product Management – Einstein Analytics, Salesforce — @alextoussaint — [link]. Adriane Hunt, Sr.

Consulting 91

Consulting Consulting Engineering CRM 91

Peter Lavers

NOVEMBER 14, 2017

So, if you are leading an Analytics , Data Science or Insight team , where should you invest? Two analytics leaders lay down the “which skills” gauntlet. It is also interesting to see the salaries commanded by Data Engineers are higher than Data Scientists. So, let me share those discussions and challenges with you.

Analytics 100

Analytics Banking Consulting Consulting 100

Uniphore

NOVEMBER 23, 2021

Tech Mahindra’s digital transformation, consulting, and business re-engineering services ensure that organizations are positioned to adopt the latest innovations in customer experience. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent. During the podcast, Jafar H.

Average Handle Time 52

Average Handle Time Analytics Consulting Consulting 52

AWS Machine Learning

OCTOBER 18, 2023

About the Authors Mason Cahill is a Senior DevOps Consultant with AWS Professional Services. Matthew Chasse is a Data Science consultant at Amazon Web Services, where he helps customers build scalable machine learning solutions. Rushikesh Jagtap is a Solutions Architect with 5+ years of experience in AWS Analytics services.

APIs 92

APIs Metrics Consulting Consulting 92

Fonolo

DECEMBER 15, 2020

Commercial airplanes can fly with as little as 1/4 of their engines running. In 2021, leaders must continue to find better ways to manage and coach their distributed teams, which will require reliable, real-time analytics.”. PETER LAVERS , CX CONSULTANT AT THINKCX. Diversity is essential to resiliency.

Contact Center 147

Contact Center Engineering Cloud contact Technology 147

Taylor Reach Group

MARCH 12, 2019

Analytics is not a report, and not a number on a page. With the emerging dominance of a few tech giants over Cloud (think Google and Amazon), individual organizations no longer have to engineer their own cloud…they just sign up. It is data and knowledge and it must be deployed. Cloud is ubiquitous, it’s secure and it’s often Amazon.

Contact Center 77

Contact Center Customer Experience Consulting Consulting 77

Beyond Philosophy

JUNE 17, 2015

In other words, the resources of time, money, people, and technology have to be accompanied by stated financial objectives and actionable analytics to prove their worth. Core to any good content strategy is the effectiveness of websites as information sources and relationship-builders.

Advertising 241

Advertising Engineering Analytics Marketing 241

CSM Magazine

MARCH 8, 2024

One of which came via Dr Brett Hewitt, Engineering Manager at Zuto, disruptors of the car finance industry. As Jason Roberts, Founder & Director of Appropriate Consulting, noted, the future will see “a tighter, more focused pool of work coming in, but with higher emotional risk.”

Finance 52

Finance Banking Technology Engineering 52

Natalie Petouhof

AUGUST 15, 2022

Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. Senior Strategic Business Consultant Director at Genesys, explain that Systems of Listening comprise the capabilities needed to track and capture customer feedback. But there’s still work to be done.

Customer Experience 52

Customer Experience Analytics Big data Surveys 52

JivoChat

JUNE 29, 2023

Some companies engage consultants to help them with their digital transformation to design and develop their brand experience; others just learn from influential entrepreneurs in the market. Moreover, search engines also prioritize mobile-friendly websites that can help improve your search engine rankings.

Analytics 88

Analytics Chatbots Feedback Surveys 88

Peter Lavers

NOVEMBER 22, 2017

As I shared, when writing on the importance of nurturing Domain knowledge in analysts , no useful analytical work can be conducted in isolation. That saying is so true in a many a business and takes different forms at different stages of data/analytics maturity. If you only have a hammer, everything begins to look like a nail.

Analytics 100

Analytics Engineering Consulting Consulting 100

Fonolo

MARCH 25, 2019

In this live panel discussion, three industry thought leaders narrow in on the latter, focusing on speech analytics, NLP, and other AI tech. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.

Engineering 70

Engineering Contact Center Chatbots Education 70

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Some of these systems employ speech analytics to determine what is being said and the overall tone of the call.

call center software 210

call center software Call Center Contact Center Analytics 210

DMG Consulting

JULY 31, 2019

DMG defines call tracking as “software and analytics that is used to capture inbound call activity to determine the effectiveness of online (e.g., search engine optimization (SEO), social media, pay-per-click, web banners, mobile, etc.) What is Call Tracking? and offline (e.g., marketing campaigns.” . Learn more at www.dmgconsult.com.

Marketing 59

Marketing Interactive Voice Response Advertising Automotive 59