The Northridge Group

MAY 2, 2023

Will, and How, This New Technology Model Help Contact Centers? For the past several months the technology conversation has been dominated by the emergence of ChatGPT, first GPT-3, then GPT-3.5, This technology equips ChatGPT to hold conversations about almost anything without any prior programming or configuration.

Contact Center 67

Contact Center B2C Chatbots B2B 67

JustCall

MARCH 9, 2023

Improve performance by gaining access to useful documentation such as best practices, approved scripts, how-to videos, and more 5. There’s a growing need to embrace AI and technology as a supplement. This will further enable managers to clearly break down how the organization can drive optimal performance.

Coaching 52

Coaching Call Center Construction Best practices 52

Zingtree

JANUARY 16, 2019

Technology Choices Will Be Made in Light of the Overall Experience. There will be a new focus on constructing an organisational core where automation, reporting, analytics, workflow, real-time analysis and integration with other systems will change the way work gets completed. – Stephanie Liais at RingCentral.

Call Center 79

Call Center Construction Self service Scripts 79

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. We use the question “What if the Suez Canal had never been constructed?”

Engineering 102

Engineering Accountability Construction APIs 102

Callminer

MAY 11, 2020

Leveraging interaction analytics software not only provides insights into your employees’ performance, but it also offer clues about employee satisfaction, enabling managers to take proactive action before a dissatisfied or disgruntled employee becomes a more serious concern. Let the fires die out before you make your move. Marc Prosser.

Management 273

Management Customer Experience Customer Service Coaching 273

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. This quality can be seen by a willingness to out of one’s way to help others, and providing constructive criticism in a way that avoids deflated egos.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. This quality can be seen by a willingness to out of one’s way to help others, and providing constructive criticism in a way that avoids deflated egos.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

SharpenCX

APRIL 7, 2021

You use different skillsets to communicate on different channels, so stock your knowledge base with scripts to help agents learn the ins and outs of each. Dresden University of Technology ). feedback, access to analytics, and clear expectations) they need to do outstanding work.

Customer Service 67

Customer Service Coaching Call Center Employee engagement 67

AWS Machine Learning

FEBRUARY 29, 2024

At Deutsche Bahn, a dedicated AI platform team manages and operates the SageMaker Studio platform, and multiple data analytics teams within the organization use the platform to develop, train, and run various analytics and ML activities. The AI team does not have AWS Management Console access to the AI platform team’s account.

APIs 97

APIs Construction Transportation Analytics 97

Balto

FEBRUARY 6, 2023

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script. Create an S3 bucket.

Scripts 121

Scripts APIs Engineering Construction 121

AWS Machine Learning

DECEMBER 6, 2023

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 100

Analytics APIs Engineering Construction 100

Xaqt

JANUARY 28, 2020

And for good reason, there are many benefits to these technologies, yet most of them are still prone to challenges and the different terminology can be confusing. The natural language bot receives a script and then processes and synthesizes the speech. In theory, this should be a straightforward process.

Interactive Voice Response 52

Interactive Voice Response Engineering Call Center Chatbots 52

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. This quality can be seen by a willingness to out of one’s way to help others, and providing constructive criticism in a way that avoids deflated egos.

Interactive Voice Response 48

Interactive Voice Response Morale Construction Technical Support 48

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Share responsibility and construct a common goal. With in-depth training sessions through e-learning, virtual assistance, and scripting tools, clearly establish company goals and expectations and provide your agents the confidence to tackle any initiative. Updated Technology Solutions. Bring top-performing agents to training.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone.

Management 207

Management Customer Service Consulting Consulting 207

AWS Machine Learning

AUGUST 11, 2022

Download the Python script ( publish.py ) and data file from the GitHub repo. This is required to simulate sensor data for the current date using the IoT simulator script. He is passionate about technology and enjoys building and experimenting in the analytics and AI/ML space. Prerequisites. Keep the format the same.

Metrics 69

Metrics APIs Scripts Wireless 69

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone.

Management 182

Management Customer Service Consulting Consulting 182

AWS Machine Learning

MAY 4, 2023

xlarge" ) Refer to Developer Flows for more details on typical development flows of Inf2 on SageMaker with sample scripts. The default handler script loads the model, compiles and converts it into a Neuron-optimized format, and loads it. Bring your own script – In this approach, you have the option to create your own model.py

APIs 76

APIs Scripts Engineering Chatbots 76

JustCall

MARCH 29, 2022

Machine learning and analytical tools significantly increase the predictive power to identify leads. Call analytics. Automatic recording of call analytics ensures that you do not skip out on important information that could be useful later. Analytics and Reporting . I) Call Center Analytics. Creating personas.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

CallSource Insights

MAY 29, 2019

Digital Marketing and Web Analytics. To implement an effective digital strategy, you need to track your digital marketing and web analytics. Web Analytics. Web analytics works alongside digital marketing. A lot of web analytics depend on digital marketing. How do these flaws affect your analytics data?

Management 40

Management Advertising Engineering Analytics 40

AWS Machine Learning

MARCH 19, 2024

However, complex NLQs, such as time series data processing, multi-level aggregation, and pivot or joint table operations, may yield inconsistent Python script accuracy with a zero-shot prompt. To enhance code generation accuracy, we propose dynamically constructing multi-shot prompts for NLQs. setup.sh. (a a challenge-level question).

Construction 114

Construction Scripts APIs Enterprise 114

Balto

NOVEMBER 28, 2023

Call flow: how well the agent is directing the call flow and whether they’re sticking to the script. AI helps you capture this data and put it into good use to make strategic decisions like expanding or downsizing your team, implementing new technologies, investing in agent coaching, and others.

Quality management 52

Quality management Call Center Management Contact Center 52