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[Slideshare] Looking Ahead: Predicting the Future of BPOs

Fonolo

JANUARY 24, 2019

Companies have been outsourcing their call centers for decades to lower costs, increase productivity, and enable scaled-up customer support during peak times. It is so prevalent in the call center space that the term “Business process outsourcing” (BPO) is often used interchangeably with “outsourced call center.” In the last few years, the call center outsourcing industry has seen revenues crossing $140 billion. MORE

Multichannel Business Process Outsourcing Analytics Education 56

Tips for Client Communication Strategies During COVID-19

Ansafone

JULY 6, 2020

Communication is key for any business, and it has become increasingly more challenging during the current COVID-19 pandemic. Should you change your current communication … Tips for Client Communication Strategies During COVID-19 Read More » The post Tips for Client Communication Strategies During COVID-19 appeared first on Ansafone Contact Centers. MORE

Business Process Outsourcing outsourcing Analytics Contact Center 48

Call Center Surveys: Ensuring Customer Satisfaction

TeleDirect

DECEMBER 10, 2018

Call center surveys are the ultimate insight into your client’s opinions about your products and services. With information from these surveys, companies are better equipped to handle the ever-changing business landscape – and up to date customer feedback is an integral element of a well-rounded customer satisfaction program. But not all businesses outsource this important part of customer service. Some businesses try to handle call center surveys by themselves. MORE

Surveys Call Center outsourcing Business Process Outsourcing 58

How Hiring a Call Center Supports Your Business Goals in 2019

TeleDirect

JANUARY 9, 2019

Did you meet all of your business goals in 2018? Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! How can a professional outsourced call center do all this and more? MORE

outsourcing Upselling Business Process Outsourcing call center solutions 60

Firstsource Leverages Analytics to Set New Benchmarks

Verint

JULY 28, 2017

In a recent ETCIO.com article , Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges. MORE

Benchmark Business Process Outsourcing Analytics outsourcing 25

How to Handle High Call Volume During the Holidays: Tips & Tricks to Deliver Outstanding Customer Service

TeleDirect

OCTOBER 29, 2019

Business is busier than ever. If anything, you’re expected to deliver exceptional service above and beyond normal capacity, despite the uptick in business. Call centers are on the front lines of the holiday rush. From high-volume orders to a swell in customer service calls, your call center often determines how well you’ll handle the upcoming holiday mayhem – and, more importantly, if those same customers will still be calling back during the NEXT holiday season! MORE

Call Center outsourcing Business Process Outsourcing Analytics 58

How Do You Measure Success in BPO Call Centers?

Zingtree

AUGUST 6, 2018

BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years. Rather than host a call center in-house, a BPO can take over many tasks for larger organizations, at a fraction of the cost. BPO’s allow for organizations with call centers to be more flexible, available, and more. But, what else should an outsourced call center be keeping in mind? MORE

Call Center Scripts outsourcing Business Process Outsourcing 54

Service Spotlight: Real Results for Real Estate

TeleDirect

MARCH 12, 2018

One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). But TeleDirect’s BPO call center platform , combined with our robust capabilities in outbound communication, sales resources, and other services, is in many ways tailor-made for the real estate industry. How will an outsourced solution handle crucial information? Focus on what makes your business the best. MORE

Real estate outsourcing Business Process Outsourcing Upselling 79

4 Ways Innovators are Using AI in Insurance Claims Processes

Tethr

OCTOBER 22, 2018

Artificial Intelligence (AI) has piqued the interest of business leaders across all industries in recent years. Although the insurance industry has been slower in adopting AI into its processes and operations, there is a definite appetite to accelerate that adoption. Top carriers are already making the leap to utilize AI in insurance claims processes. Expediting Claims Processing. Filing an insurance claim is both a data intensive and time-consuming process. MORE

Chatbots Analytics outsourcing Business Process Outsourcing 19

BPO Outsourcing Benefits for the Insurance Sector

OctopusTech

JANUARY 9, 2018

On the other hand, BPO or Business Process Outsourcing which basically refers to transferring a part of one’s business to 3rd party vendors on a contract basis is gaining popularity. Almost every sector today is growing profoundly by incorporating Outsourcing services in its business. Like every other sector, insurance also hopes to improve its position by holding hands with outsourcing firms and things so far have worked in favour of both. MORE

outsourcing Finance Business Process Outsourcing Analytics 55

Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. When technology was deployed, it was predominately committed to optimizing the BPO infrastructure and managing “bums in seats” BPO suppliers focused on solutions that could mitigate operational costs and driving process efficiency. MORE

Call Center Abandon rate Call flow APIs 43

Beyond the Call: Measuring how agent behavior affects post-call outcomes

Tethr

OCTOBER 4, 2018

The scope of speech analytics has traditionally been centered around what happens during the call itself: tracking agent behaviors and enabling coaching at a conversational level. But what happens when the success metric you’re trying to optimize for is something that happens after the call ends? Tethr makes it easy to integrate this data, enabling organizations to see direct relationships between what happens during the call and the outcome of that interaction. MORE

Coaching Business Process Outsourcing Analytics outsourcing 48

Ensure adherence to call center regulations with speech analytics

Tethr

AUGUST 6, 2018

Ensuring compliance to the long list of call center regulations out there can be challenging for many call centers, particularly for Business Process Outsourcers (BPOs). The costly consequences for non-compliance makes regulation adherence a big priority for most large call centers and a common use case for the TETHR PLATFORM. Inadvertent repeat calls to people who requested a “cease and desist” dropped to nearly 0. MORE

Analytics Business Process Outsourcing CRM Call Center 48

Call Center Showdown: Artificial Intelligence or Live Agents?

TeleDirect

MARCH 24, 2020

Watch enough science fiction movies or read the latest news, and you’d think robots – namely, machines using artificial intelligence (AI) – are ready to take over the world…including customer service platforms like the call center. But the seemingly inevitable handover of customer service tasks from humans to AI-powered data centers isn’t all it’s cracked up to be. The Coming AI Explosion for Call Centers: More Complementary Than Revolutionary. MORE

Call Center outsourcing Chatbots Business Process Outsourcing 65

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. But comparing and purchasing call center monitoring software isn’t as simple as it may seem. Meet Our Panel of Call Center Experts: Nenad Cuk. Call centers must keep in mind…”. MORE

Best practices call center software CRM outsourcing 186

On-demand Economy Drives Customer Service as a Service – From Home…

TechSee

FEBRUARY 27, 2018

The Harvard Business Review reports that the on-demand economy is attracting more than 22.4 Work at home (WAH), also known as remote work or telework, is a talent-sourcing model for contact centers, where agents work from their homes rather than from brick-and-mortar call centers. Equipped with a computer, network connection and business process management tools, agents can often set their own schedule or be activated during the company’s busy times or seasons. MORE

Real estate Enterprise Transportation Customer Service 105

WFO’s Journey into the Future

DMG Consulting

JUNE 13, 2017

The contact center workforce optimization (WFO) market is in transition. Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. billion, as of December 31, 2016, of which the contact center is responsible for $1.6 Newsletter Call Center Contact Center Customer Service MORE

Gamification Analytics Business Process Outsourcing CRM 48

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. With the rapid adoption of Contact Center-as-a-Service (CCaaS) platforms, it's now easier than ever for companies to launch their own contact center rather than outsource the function. Contact Center MORE

Virtual Agent Real estate voip Business Process Outsourcing 40

Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. With more than 150 competitors worldwide, the cloud-based contact center infrastructure market is primed for success. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. MORE

contact center solutions Cloud contact Contact Center Revenue potential 55

4 Measurements of CX Success in the Outsourced Contact Center

Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. Likewise, with outsourced agents potentially catering to the needs of multiple organizations at one time, it can become difficult to prioritize the needs of one organization over another. Transparency into agent performance and processes. MORE

outsourcing Contact Center Business Process Outsourcing Scripts 171

Looking Ahead: Predicting the Future of BPOs [Live Discussion]

Fonolo

JANUARY 16, 2019

For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut costs and create efficiencies. This is especially true in the call center space where the term “BPO” is often used interchangeably with “outsourced call center”. In the last few years, the call center outsourcing industry has seen revenues crossing $140 billion. Who should attend: VPs & Directors of Contact Centers. MORE

Business Process Outsourcing Analytics Education Customer Experience 69

Improve Your Client Service & Overall Customer Experience with an Efficient, Expertly Outsourced Call Center

TeleDirect

MARCH 14, 2019

Your call center is literally the face of your customer communication portal. From first impressions – critically important for a pleasant customer experience – to timely, informative updates on your products and services, an efficient contact center is essential for satisfied clients. Call centers can literally make or break your ability to handle customer concerns, communicate important information, and refine your brand – among other things. MORE

outsourcing Business Process Outsourcing Call Center Contact Center 52

Service Spotlight Series: Why Hiring TeleDirect’s Call Center Should Be the Next Move for Your Retail Store

TeleDirect

NOVEMBER 14, 2018

From the decline of brick-and-mortar establishments to skyrocketing online sales ( more than half of Americans prefer to shop online ), retail is tougher than ever for small, medium, and large businesses – especially if you lack a two-way communication strategy with your clients. Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business? Business Solutions MORE

outsourcing call center solutions Multichannel Business Process Outsourcing 55

Cloud Solutions Are Rising in the Contact Center

DMG Consulting

APRIL 4, 2017

Cloud Solutions Are Rising in the Contact Center. The future of contact center applications is in the cloud, as chief information officers (CIOs) and business leaders are in agreement and on board with the benefits of adopting this model for contact center infrastructure and other contact center systems. The number of cloud-based contact center infrastructure seats increased by 20.9 Cloud-Based PBX Vendors Take On the Contact Center. MORE

Contact Center Enterprise contact center solutions Business Process Outsourcing 52
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outsourcing call center solutions Revenue potential Call flow contact center solutions industry standards Scripts Consulting CRM Service level More Related Topics >

Tips for Client Communication Strategies During COVID-19

Ansafone

JULY 6, 2020

Communication is key for any business, and it has become increasingly more challenging during the current COVID-19 pandemic. Should you change your current communication … Tips for Client Communication Strategies During COVID-19 Read More » The post Tips for Client Communication Strategies During COVID-19 appeared first on Ansafone Contact Centers.

Business Process Outsourcing 48
More
Business Process Outsourcing outsourcing Analytics Contact Center 48

Looking Ahead: Predicting the Future of BPOs [Live Discussion]

Fonolo

JANUARY 16, 2019

For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut costs and create efficiencies. This is especially true in the call center space where the term “BPO” is often used interchangeably with “outsourced call center”. In the last few years, the call center outsourcing industry has seen revenues crossing $140 billion. Who should attend: VPs & Directors of Contact Centers.

Business Process Outsourcing 69
More
Business Process Outsourcing Analytics Education Customer Experience 69
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Call Center Showdown: Artificial Intelligence or Live Agents?

TeleDirect

MARCH 24, 2020

Watch enough science fiction movies or read the latest news, and you’d think robots – namely, machines using artificial intelligence (AI) – are ready to take over the world…including customer service platforms like the call center. But the seemingly inevitable handover of customer service tasks from humans to AI-powered data centers isn’t all it’s cracked up to be. The Coming AI Explosion for Call Centers: More Complementary Than Revolutionary.

Call Center 65
More
Call Center outsourcing Chatbots Business Process Outsourcing 65

Webinars

The Insider Secret to Designing Virtual Agents that Surpass Your Competition

MORE

Ensure adherence to call center regulations with speech analytics

Tethr

AUGUST 6, 2018

Ensuring compliance to the long list of call center regulations out there can be challenging for many call centers, particularly for Business Process Outsourcers (BPOs). The costly consequences for non-compliance makes regulation adherence a big priority for most large call centers and a common use case for the TETHR PLATFORM. Inadvertent repeat calls to people who requested a “cease and desist” dropped to nearly 0.

Analytics 48
More
Analytics Business Process Outsourcing CRM Call Center 48

How Do You Measure Success in BPO Call Centers?

Zingtree

AUGUST 6, 2018

BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years. Rather than host a call center in-house, a BPO can take over many tasks for larger organizations, at a fraction of the cost. BPO’s allow for organizations with call centers to be more flexible, available, and more. But, what else should an outsourced call center be keeping in mind?

Call Center 54
More
Call Center Scripts outsourcing Business Process Outsourcing 54

Call Center Surveys: Ensuring Customer Satisfaction

TeleDirect

DECEMBER 10, 2018

Call center surveys are the ultimate insight into your client’s opinions about your products and services. With information from these surveys, companies are better equipped to handle the ever-changing business landscape – and up to date customer feedback is an integral element of a well-rounded customer satisfaction program. But not all businesses outsource this important part of customer service. Some businesses try to handle call center surveys by themselves.

Surveys 58
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Surveys Call Center outsourcing Business Process Outsourcing 58

How Hiring a Call Center Supports Your Business Goals in 2019

TeleDirect

JANUARY 9, 2019

Did you meet all of your business goals in 2018? Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! How can a professional outsourced call center do all this and more?

outsourcing 60
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outsourcing Upselling Business Process Outsourcing call center solutions 60

InformaTech

InformaTech

Firstsource Leverages Analytics to Set New Benchmarks

Verint

JULY 28, 2017

In a recent ETCIO.com article , Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.

Benchmark 25
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Benchmark Business Process Outsourcing Analytics outsourcing 25

Improve Your Client Service & Overall Customer Experience with an Efficient, Expertly Outsourced Call Center

TeleDirect

MARCH 14, 2019

Your call center is literally the face of your customer communication portal. From first impressions – critically important for a pleasant customer experience – to timely, informative updates on your products and services, an efficient contact center is essential for satisfied clients. Call centers can literally make or break your ability to handle customer concerns, communicate important information, and refine your brand – among other things.

outsourcing 52
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outsourcing Business Process Outsourcing Call Center Contact Center 52

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. With the rapid adoption of Contact Center-as-a-Service (CCaaS) platforms, it's now easier than ever for companies to launch their own contact center rather than outsource the function. Contact Center

Virtual Agent 40
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Virtual Agent Real estate voip Business Process Outsourcing 40

Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. When technology was deployed, it was predominately committed to optimizing the BPO infrastructure and managing “bums in seats” BPO suppliers focused on solutions that could mitigate operational costs and driving process efficiency.

Call Center 43
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Call Center Abandon rate Call flow APIs 43

Service Spotlight Series: Why Hiring TeleDirect’s Call Center Should Be the Next Move for Your Retail Store

TeleDirect

NOVEMBER 14, 2018

From the decline of brick-and-mortar establishments to skyrocketing online sales ( more than half of Americans prefer to shop online ), retail is tougher than ever for small, medium, and large businesses – especially if you lack a two-way communication strategy with your clients. Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business? Business Solutions

outsourcing 55
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outsourcing call center solutions Multichannel Business Process Outsourcing 55

InformaTech

InformaTech

How Hiring a Call Center Supports Your Business Goals in 2019

TeleDirect

JANUARY 9, 2019

Did you meet all of your business goals in 2018? Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! How can a professional outsourced call center do all this and more?

outsourcing 60
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outsourcing Upselling Business Process Outsourcing call center solutions 60

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. But comparing and purchasing call center monitoring software isn’t as simple as it may seem. Meet Our Panel of Call Center Experts: Nenad Cuk. Call centers must keep in mind…”.

Best practices 186
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Best practices call center software CRM outsourcing 186

4 Measurements of CX Success in the Outsourced Contact Center

Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. Likewise, with outsourced agents potentially catering to the needs of multiple organizations at one time, it can become difficult to prioritize the needs of one organization over another. Transparency into agent performance and processes.

outsourcing 171
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outsourcing Contact Center Business Process Outsourcing Scripts 171

[Slideshare] Looking Ahead: Predicting the Future of BPOs

Fonolo

JANUARY 24, 2019

Companies have been outsourcing their call centers for decades to lower costs, increase productivity, and enable scaled-up customer support during peak times. It is so prevalent in the call center space that the term “Business process outsourcing” (BPO) is often used interchangeably with “outsourced call center.” In the last few years, the call center outsourcing industry has seen revenues crossing $140 billion.

Multichannel 56
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Multichannel Business Process Outsourcing Analytics Education 56

On-demand Economy Drives Customer Service as a Service – From Home…

TechSee

FEBRUARY 27, 2018

The Harvard Business Review reports that the on-demand economy is attracting more than 22.4 Work at home (WAH), also known as remote work or telework, is a talent-sourcing model for contact centers, where agents work from their homes rather than from brick-and-mortar call centers. Equipped with a computer, network connection and business process management tools, agents can often set their own schedule or be activated during the company’s busy times or seasons.

Real estate 105
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Real estate Enterprise Transportation Customer Service 105

Service Spotlight: Real Results for Real Estate

TeleDirect

MARCH 12, 2018

One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). But TeleDirect’s BPO call center platform , combined with our robust capabilities in outbound communication, sales resources, and other services, is in many ways tailor-made for the real estate industry. How will an outsourced solution handle crucial information? Focus on what makes your business the best.

Real estate 79
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Real estate outsourcing Business Process Outsourcing Upselling 79

BPO Outsourcing Benefits for the Insurance Sector

OctopusTech

JANUARY 9, 2018

On the other hand, BPO or Business Process Outsourcing which basically refers to transferring a part of one’s business to 3rd party vendors on a contract basis is gaining popularity. Almost every sector today is growing profoundly by incorporating Outsourcing services in its business. Like every other sector, insurance also hopes to improve its position by holding hands with outsourcing firms and things so far have worked in favour of both.

outsourcing 55
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outsourcing Finance Business Process Outsourcing Analytics 55

WFO’s Journey into the Future

DMG Consulting

JUNE 13, 2017

The contact center workforce optimization (WFO) market is in transition. Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. billion, as of December 31, 2016, of which the contact center is responsible for $1.6 Newsletter Call Center Contact Center Customer Service

Gamification 48
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Gamification Analytics Business Process Outsourcing CRM 48

Cloud Solutions Are Rising in the Contact Center

DMG Consulting

APRIL 4, 2017

Cloud Solutions Are Rising in the Contact Center. The future of contact center applications is in the cloud, as chief information officers (CIOs) and business leaders are in agreement and on board with the benefits of adopting this model for contact center infrastructure and other contact center systems. The number of cloud-based contact center infrastructure seats increased by 20.9 Cloud-Based PBX Vendors Take On the Contact Center.

Contact Center 52
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Contact Center Enterprise contact center solutions Business Process Outsourcing 52

Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. With more than 150 competitors worldwide, the cloud-based contact center infrastructure market is primed for success. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations.

contact center solutions 55
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contact center solutions Cloud contact Contact Center Revenue potential 55

How to Handle High Call Volume During the Holidays: Tips & Tricks to Deliver Outstanding Customer Service

TeleDirect

OCTOBER 29, 2019

Business is busier than ever. If anything, you’re expected to deliver exceptional service above and beyond normal capacity, despite the uptick in business. Call centers are on the front lines of the holiday rush. From high-volume orders to a swell in customer service calls, your call center often determines how well you’ll handle the upcoming holiday mayhem – and, more importantly, if those same customers will still be calling back during the NEXT holiday season!

Call Center 58
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Call Center outsourcing Business Process Outsourcing Analytics 58

Beyond the Call: Measuring how agent behavior affects post-call outcomes

Tethr

OCTOBER 4, 2018

The scope of speech analytics has traditionally been centered around what happens during the call itself: tracking agent behaviors and enabling coaching at a conversational level. But what happens when the success metric you’re trying to optimize for is something that happens after the call ends? Tethr makes it easy to integrate this data, enabling organizations to see direct relationships between what happens during the call and the outcome of that interaction.

Coaching 48
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Coaching Business Process Outsourcing Analytics outsourcing 48

4 Ways Innovators are Using AI in Insurance Claims Processes

Tethr

OCTOBER 22, 2018

Artificial Intelligence (AI) has piqued the interest of business leaders across all industries in recent years. Although the insurance industry has been slower in adopting AI into its processes and operations, there is a definite appetite to accelerate that adoption. Top carriers are already making the leap to utilize AI in insurance claims processes. Expediting Claims Processing. Filing an insurance claim is both a data intensive and time-consuming process.

Chatbots 19
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Chatbots Analytics outsourcing Business Process Outsourcing 19
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