INDUSTRY INSIGHTS YOUR PEERS ARE READING
Here’s the thing about call centers – you can’t live with them, and you can’t live without them. Call centers demand attention to detail, constant customer communication, and ever-evolving tools, resources, and applications. Call it the call center conundrum. MORE
This article will introduce the fundamentals of customer loyalty and give you 7 tips for building a loyal customer base for your business…. The lifetime value of a customer is one of the most important factors in maintaining the long-term growth of your business. MORE
Call center surveys are the ultimate insight into your client’s opinions about your products and services. But not all businesses outsource this important part of customer service. Some businesses try to handle call center surveys by themselves. MORE
Your business is all about…well, your business! And most of the time, this doesn’t include call center expertise. But where can you turn to, in the face of ever-increasing customer communication requirements in a fluid business environment? [link]. MORE
BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years. Rather than host a call center in-house, a BPO can take over many tasks for larger organizations, at a fraction of the cost. MORE
In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails. Not knowing how to deal with angry customers can culminate into giant losses for the companies involved. MORE
The time of Christmas or the Holiday Season is significant for every business on earth, as the period sees significant growth in sales for all markets and sectors. Finally, bulk up your on-call workforce so that your team is prepared to handle overflow calls during periods of high call volume. MORE
If you had been outsourcing in the past or are planning to start soon, and are somewhat unsure of its future, well you may put all those worries to rest. Outsourcing has survived over the years and will most definitely survive in the future. New Outsourcing Destinations. MORE
One way to identify the areas where you might be able to gain the initiative is to make a list of all the things surrounding your business where your industry would say: “We don’t do that.”. Selling is a tough business. Call Center Pros can help you to improve your business sales. MORE
A recent report from Accenture states that among 20-30-year-olds in the US and UK, 73% prefer to do business with brands that use their information to make experiences more efficient. One size rarely fits all. It seems obvious, right? MORE
Ensuring compliance to the long list of call center regulations out there can be challenging for many call centers, particularly for Business Process Outsourcers (BPOs). The costly consequences for non-compliance makes regulation adherence a big priority for most large call centers and a common use case for the TETHR PLATFORM. Inadvertent repeat calls to people who requested a “cease and desist” dropped to nearly 0. MORE
As more businesses discover the benefits of business process outsourcing to strengthen their customer engagement strategies, it is increasingly important to select the right provider to help you become more competitive in the marketplace. MORE
Our business process outsourcing (BPO) call center solutions enable companies to stay connected with customers, improve service, and boost their bottom lines. TeleDirect: Your Best Option for Five Star CMS Call Center Ratings. MORE
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut costs and create efficiencies. This is especially true in the call center space where the term “BPO” is often used interchangeably with “outsourced call center”. MORE
Outsource processes outside your core competencies. Business Solutions bpo business process outsourcing business solution call center customer experience customer service[link]. Know your brand, Know your customer. MORE
What are your expectations with your own call center? Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment. MORE
Building and growing relationships with each of your clients requires determined commitment, responsive customer service, and the ability to improve any contact center weakness – quickly, with on-the-fly flexibility. In other words, your contact center is of paramount importance to ensuring customer loyalty. Thus, your call center is a great “hidden” tool for improving customer satisfaction levels and building client loyalty. We’re impartial to call centers. MORE
If you were to perform an Internet search for VIPdesk, you might find that they are a leading call center, providing business process outsourcing (BPO) services for luxury brands. omnichannel contact center MORE
The Philippines has worn the offshore outsourcing crown for years, having claimed it from India in 2012. The country’s BPO sector is so strong the LA Times called it the “call center capital of the world.” MORE
Your call center is literally the face of your customer communication portal. From first impressions – critically important for a pleasant customer experience – to timely, informative updates on your products and services, an efficient contact center is essential for satisfied clients. Call centers can literally make or break your ability to handle customer concerns, communicate important information, and refine your brand – among other things. MORE
You have decided to call customer service or return to the store where you made the purchase to request a replacement or a refund of your money, and after having been on hold for an eternity the customer service agent very kindly replies: ” We are very sorry, but we cannot return your money. MORE
You’re ready to outsource your call center, but not sure where to start. Developing a concise strategy for exporting your customer service center can be a daunting challenge, but not impossible. Let’s assume you’ve determined that outsourcing is the only option you have. MORE
From the decline of brick-and-mortar establishments to skyrocketing online sales ( more than half of Americans prefer to shop online ), retail is tougher than ever for small, medium, and large businesses – especially if you lack a two-way communication strategy with your clients. Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business? Business Solutions MORE
As more businesses discover the varied benefits of business process outsourcing to strengthen their customer engagement strategies, it is becoming increasingly important to select the right provider to help you become more competitive in the marketplace. MORE
Did you meet all of your business goals in 2018? Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. How can a professional outsourced call center do all this and more? MORE
The call center industry has massively grown over the past few years. Over time, the call centers have transformed a lot and now they have incorporated sales and customer services on different levels and using their services can help you in the rapid business expansion. In short, you must seek assistance from the Call Center Outsourcing Companies for increasing profits for your business. MORE
Many organizations now report that outsourcing decisions are no longer solely based on cost reduction, but to utilize value-added services that improve the customer experience. Read this datasheet and learn the major reasons why call center BPOs can benefit from offering call-backs. MORE
TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. We realize the ups and downs of business cycles. Business Solutions MORE
There are many factors that go into selecting an outsource call center partner, including location, quality, scalability, price, culture, and many other criteria. However, one thing that many underestimate is the importance of the call center being the right-size fit for the company. The following is a case study that demonstrates how we helped a client find a mid-sized call center that was the perfect fit for their needs. MORE
It’s everything to your business, your brand, and your reputation. Without an effective call center strategy, you’re missing out on a golden opportunity to satisfy client demands – and excel with innovative, on-point contact services. For other organizations, such as emergency responders, call center activity isn’t tied to profit as much as it is to professional, dependable service. In short, you need the best call center available. MORE
It is no secret to anyone that this is the busiest season of the year for most businesses. Let’s face it, sales calls are rarely fun. While it may seem fruitless to make sales calls and prospect for leads during the holidays, these activities can be quite fruitful this time of year. MORE
If you cannot manage to hire new staff for handling the customer care affairs, you can outsource to a known tech support company. Besides, a happy customer can be a source of generating more leads for your business. They use the clients’ feedback to help the company improve their product quality so that the business can enjoy long-lasting success. One of the major contributing factors to your company’s success is the efficiency of your professional support team. MORE
Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. These business models need to be revisited. MORE
BPO, or Business Process Outsourcing, is a very attractive business management solution. To answer the question, discover through this article the missions of a business process outsourcing and the benefits it offers for companies. Outsourcing Payroll. MORE
One man’s classification of a new breed of businesses that exist to deliver certain elements of another business’s activities or functions. the term “outsourcing” came from “outside resourcing” & dates back to at least 1981. I wish to be called: “partnering / partner”. MORE
We have discussed the prevailing perceptions of global outsourcing in previous articles. The topic always spurs a lot of conversation; however, there is still a common mislabeling of where outsourcing occurs and what it actually is. For example, not all outsourcing is offshore. MORE
For both the new and well-established businesses, it is essential to deliver high-level customer service. For developing and maintaining a pleasant relationship with the customers, you have to keep them happy, and for that purpose, it is vital that you take their feedback after every call. In this way, they will keep on working hard to deliver the desired outcomes which can assist you in achieving business goals. You can simply outsource from Call Center Pro. MORE
For every business, it is essential to have a technical support team. If you cannot afford to hire technical staff, you can simply outsource the tech support from some reputable company. Technical support provides your business with an efficient way of communicating with the existing and prospective customers. On the other side, if you outsource Technical Support from a well-recognized company, the customers will have an entirely different and favorable experience. MORE
We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. In other words, it helps manage your relationships with the customers along with your core back-end business functions. MORE
Business process outsourcing (BPO) has served as the backbone of the American manufacturing industry since the late 1800s. Modern developments in business practices have encouraged a range of industries. The post What is BPO and Why Should My Business Utilize It? MORE
Are you measuring the performance of your outsourced call center agents? Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge levels of growth. MORE
Call Center Pros
OCTOBER 29, 2018
BPO, or Business Process Outsourcing, is a very attractive business management solution. To answer the question, discover through this article the missions of a business process outsourcing and the benefits it offers for companies. Outsourcing Payroll.
OctopusTech
FEBRUARY 12, 2019
If you had been outsourcing in the past or are planning to start soon, and are somewhat unsure of its future, well you may put all those worries to rest. Outsourcing has survived over the years and will most definitely survive in the future. New Outsourcing Destinations.
Ansafone
OCTOBER 18, 2018
As more businesses discover the varied benefits of business process outsourcing to strengthen their customer engagement strategies, it is becoming increasingly important to select the right provider to help you become more competitive in the marketplace.
Transparent BPO
FEBRUARY 27, 2019
The Philippines has worn the offshore outsourcing crown for years, having claimed it from India in 2012. The country’s BPO sector is so strong the LA Times called it the “call center capital of the world.”
Fonolo
OCTOBER 11, 2017
You’re ready to outsource your call center, but not sure where to start. Developing a concise strategy for exporting your customer service center can be a daunting challenge, but not impossible. Let’s assume you’ve determined that outsourcing is the only option you have.
Fonolo
NOVEMBER 2, 2017
Many organizations now report that outsourcing decisions are no longer solely based on cost reduction, but to utilize value-added services that improve the customer experience. Read this datasheet and learn the major reasons why call center BPOs can benefit from offering call-backs.
|
Fonolo
JANUARY 16, 2019
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut costs and create efficiencies. This is especially true in the call center space where the term “BPO” is often used interchangeably with “outsourced call center”.
TeleDirect
AUGUST 21, 2018
Outsource processes outside your core competencies. Business Solutions bpo business process outsourcing business solution call center customer experience customer service[link]. Know your brand, Know your customer.
Call Center Pros
OCTOBER 19, 2018
The call center industry has massively grown over the past few years. Over time, the call centers have transformed a lot and now they have incorporated sales and customer services on different levels and using their services can help you in the rapid business expansion. In short, you must seek assistance from the Call Center Outsourcing Companies for increasing profits for your business.
Call Center Pros
NOVEMBER 19, 2018
In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails. Not knowing how to deal with angry customers can culminate into giant losses for the companies involved.
Ansafone
DECEMBER 11, 2018
As more businesses discover the benefits of business process outsourcing to strengthen their customer engagement strategies, it is increasingly important to select the right provider to help you become more competitive in the marketplace.
|
Call Center Pros
NOVEMBER 5, 2018
It is no secret to anyone that this is the busiest season of the year for most businesses. Let’s face it, sales calls are rarely fun. While it may seem fruitless to make sales calls and prospect for leads during the holidays, these activities can be quite fruitful this time of year.
Call Center Pros
NOVEMBER 12, 2018
A recent report from Accenture states that among 20-30-year-olds in the US and UK, 73% prefer to do business with brands that use their information to make experiences more efficient. One size rarely fits all. It seems obvious, right?
TeleDirect
MAY 20, 2019
What are your expectations with your own call center? Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment.
Call Center Pros
DECEMBER 17, 2018
The time of Christmas or the Holiday Season is significant for every business on earth, as the period sees significant growth in sales for all markets and sectors. Finally, bulk up your on-call workforce so that your team is prepared to handle overflow calls during periods of high call volume.
Call Center Pros
DECEMBER 3, 2018
You have decided to call customer service or return to the store where you made the purchase to request a replacement or a refund of your money, and after having been on hold for an eternity the customer service agent very kindly replies: ” We are very sorry, but we cannot return your money.
Call Center Pros
DECEMBER 10, 2018
One way to identify the areas where you might be able to gain the initiative is to make a list of all the things surrounding your business where your industry would say: “We don’t do that.”. Selling is a tough business. Call Center Pros can help you to improve your business sales.
Call Center Pros
NOVEMBER 26, 2018
This article will introduce the fundamentals of customer loyalty and give you 7 tips for building a loyal customer base for your business…. The lifetime value of a customer is one of the most important factors in maintaining the long-term growth of your business.
OctopusTech
APRIL 12, 2019
We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. In other words, it helps manage your relationships with the customers along with your core back-end business functions.
TeleDirect
DECEMBER 10, 2018
Call center surveys are the ultimate insight into your client’s opinions about your products and services. But not all businesses outsource this important part of customer service. Some businesses try to handle call center surveys by themselves.
CustomerServ
APRIL 29, 2019
We have discussed the prevailing perceptions of global outsourcing in previous articles. The topic always spurs a lot of conversation; however, there is still a common mislabeling of where outsourcing occurs and what it actually is. For example, not all outsourcing is offshore.
Zingtree
AUGUST 6, 2018
BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years. Rather than host a call center in-house, a BPO can take over many tasks for larger organizations, at a fraction of the cost.
ijgolding
JANUARY 23, 2019
One man’s classification of a new breed of businesses that exist to deliver certain elements of another business’s activities or functions. the term “outsourcing” came from “outside resourcing” & dates back to at least 1981. I wish to be called: “partnering / partner”.
TeleDirect
JUNE 10, 2019
Building and growing relationships with each of your clients requires determined commitment, responsive customer service, and the ability to improve any contact center weakness – quickly, with on-the-fly flexibility. In other words, your contact center is of paramount importance to ensuring customer loyalty. Thus, your call center is a great “hidden” tool for improving customer satisfaction levels and building client loyalty. We’re impartial to call centers.
TeleDirect
MAY 8, 2018
TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. We realize the ups and downs of business cycles. Business Solutions
TeleDirect
MARCH 27, 2019
Here’s the thing about call centers – you can’t live with them, and you can’t live without them. Call centers demand attention to detail, constant customer communication, and ever-evolving tools, resources, and applications. Call it the call center conundrum.
Call Center Pros
OCTOBER 30, 2018
If you cannot manage to hire new staff for handling the customer care affairs, you can outsource to a known tech support company. Besides, a happy customer can be a source of generating more leads for your business. They use the clients’ feedback to help the company improve their product quality so that the business can enjoy long-lasting success. One of the major contributing factors to your company’s success is the efficiency of your professional support team.
Call Center Pros
OCTOBER 15, 2018
For every business, it is essential to have a technical support team. If you cannot afford to hire technical staff, you can simply outsource the tech support from some reputable company. Technical support provides your business with an efficient way of communicating with the existing and prospective customers. On the other side, if you outsource Technical Support from a well-recognized company, the customers will have an entirely different and favorable experience.
Call Center Pros
OCTOBER 4, 2018
For both the new and well-established businesses, it is essential to deliver high-level customer service. For developing and maintaining a pleasant relationship with the customers, you have to keep them happy, and for that purpose, it is vital that you take their feedback after every call. In this way, they will keep on working hard to deliver the desired outcomes which can assist you in achieving business goals. You can simply outsource from Call Center Pro.
TeleDirect
JANUARY 9, 2019
Did you meet all of your business goals in 2018? Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. How can a professional outsourced call center do all this and more?
TeleDirect
MARCH 22, 2019
Your business is all about…well, your business! And most of the time, this doesn’t include call center expertise. But where can you turn to, in the face of ever-increasing customer communication requirements in a fluid business environment? [link].
TeleDirect
MARCH 9, 2018
It’s everything to your business, your brand, and your reputation. Without an effective call center strategy, you’re missing out on a golden opportunity to satisfy client demands – and excel with innovative, on-point contact services. For other organizations, such as emergency responders, call center activity isn’t tied to profit as much as it is to professional, dependable service. In short, you need the best call center available.
TeleDirect
JULY 27, 2018
Our business process outsourcing (BPO) call center solutions enable companies to stay connected with customers, improve service, and boost their bottom lines. TeleDirect: Your Best Option for Five Star CMS Call Center Ratings.
Bright Pattern
MARCH 14, 2019
If you were to perform an Internet search for VIPdesk, you might find that they are a leading call center, providing business process outsourcing (BPO) services for luxury brands. omnichannel contact center
Spearline
JUNE 4, 2019
Are you measuring the performance of your outsourced call center agents? Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge levels of growth.
TeleDirect
MARCH 14, 2019
Your call center is literally the face of your customer communication portal. From first impressions – critically important for a pleasant customer experience – to timely, informative updates on your products and services, an efficient contact center is essential for satisfied clients. Call centers can literally make or break your ability to handle customer concerns, communicate important information, and refine your brand – among other things.
Tethr
AUGUST 6, 2018
Ensuring compliance to the long list of call center regulations out there can be challenging for many call centers, particularly for Business Process Outsourcers (BPOs). The costly consequences for non-compliance makes regulation adherence a big priority for most large call centers and a common use case for the TETHR PLATFORM. Inadvertent repeat calls to people who requested a “cease and desist” dropped to nearly 0.
CSM Magazine
JULY 28, 2015
Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. These business models need to be revisited.
TeleDirect
NOVEMBER 14, 2018
From the decline of brick-and-mortar establishments to skyrocketing online sales ( more than half of Americans prefer to shop online ), retail is tougher than ever for small, medium, and large businesses – especially if you lack a two-way communication strategy with your clients. Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business? Business Solutions
Outsource Consultants
MAY 17, 2018
There are many factors that go into selecting an outsource call center partner, including location, quality, scalability, price, culture, and many other criteria. However, one thing that many underestimate is the importance of the call center being the right-size fit for the company. The following is a case study that demonstrates how we helped a client find a mid-sized call center that was the perfect fit for their needs.
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