Managing the US Labor Shortage: How Outsourced Call Centers Can Help Alleviate the Pressure
Global Response
MAY 15, 2023
As a result, the business impact of the US labor shortage isn’t contained to just hiring and retaining employees—it ends up directly impacting the bottom line. As customer service quality suffers, businesses see reduced CSAT and service levels, leading to a negative business cycle that impacts the bottom line.
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