SharpenCX

NOVEMBER 18, 2020

Ask any contact center leader for data and you’ll likely end up with a hefty pile of metrics and analytics. Most companies can pull up copious documents, spreadsheets and reports with endless data and analytics. But too often, that data just sits there, gathering digital dust. They want to feel known.

Contact Center 67

Contact Center Big data Coaching Metrics 67

NICE inContact

JUNE 9, 2016

No, this is not another story about how customers are changing because of iTunes, hands-free calling, mobile shopping, show-rooming or what Zappos and Amazon are doing now. This is a story about finding the hidden gems in your customer interaction data. And the good news is you don’t need “Big Data” to find them.

Big data 48

Big data Analytics Contact Center Surveys 48

TechSee

FEBRUARY 12, 2018

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

Natalie Petouhof

FEBRUARY 21, 2016

Are you using IoT to create great, new customer experiences. Has the move to the cloud made your customer service more agile and the customer’s experience much better? IoT and creating awesome Customer Experiences. IoT and creating awesome Customer Service (Field Service).

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Natalie Petouhof

OCTOBER 12, 2016

Tweet Digital Performance Management provides companies with the analytics to determine if their customer experience is optimized. In addition, products included in this document meet the threshold criteria for this category as determined by Constellation Research. Big data monitoring and data visualization  .

Management 55

Management Big data Analytics Engineering 55

Branch Mesenger

MAY 2, 2018

In customer service circles, employee engagement leads to strength in team solidarity -- a critical component to a brand that can help satisfy its customers with exceptional customer experience. Gone went giant, word-packed binders of documents, and the faceless training, and mindless programming.

Engineering 74

Engineering Morale Employee engagement Big data 74

DMG Consulting

MARCH 1, 2019

View this document on the publisher’s website. Once this occurs, companies will be able to focus on delivering the products and services that customers want and need without having to dedicate so much time and so many resources on protecting customer data. Innovation Is What Makes Us Great. By Donna Fluss.

Biotechnology 59

Biotechnology Government Big data Technology 59

DMG Consulting

APRIL 16, 2019

View this document on the publisher’s website. Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Natalie Petouhof

JUNE 9, 2015

Tweet In this new report we look at some of the key concepts for defining the elements required for superb experience management in the digital business disruption era. Clients can use document as a source for planning and work closely with both the business and technical teams to ensure success to deliver on the brand’s promise.

Management 68

Management CRM Government Big data 68

CSM Magazine

MAY 5, 2020

What can they do to maintain calm in a highly unpredictable environment while continuing to deliver an exceptional customer experience (CX)? Artificial Intelligence (AI) is already transforming the way businesses interact with their customers by providing faster and better resolutions to customer queries.

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

DMG Consulting

OCTOBER 4, 2017

View this document on the publisher’s website. Almost every year, contact center leaders are asked to reduce operating costs and improve productivity while enhancing the customer experience. Executives care about the customer journey, but they are incented and compensated to keep costs down and profits high.

Contact Center 48

Contact Center Virtual Agent Self service Chatbots 48

Dialer 360

DECEMBER 14, 2018

Artificial Intelligence Integrated – Customer Interactions. Business is getting deeper into predictive analytics by using AI applications. This is to help streamline call center experience for customer and reps. These offer applications with open APIs provide a new level of customization and integration.

Call Center 21

Call Center Analytics Customer centricity APIs 21

Vistio

OCTOBER 5, 2021

In that same realm as we move forward with our interview, can you share a little more about your day-to-day role and responsibilities, particularly apart from your writing, how you advise senior leaders in the customer experience realm. . As well as on the other side, with the customers.

Chatbots 52

Chatbots Contact Center Banking Technology 52

ClearAction

APRIL 18, 2015

How Human Resources Can Add Value to Customer Experience Excellence. Customer experience (CX) is all about people getting what they need in their lives. People in your company are central to designing and delivering great customer experiences. —@tcrawford. —@EngageGXD.

Customer Experience 96

Customer Experience Employee engagement Big data Analytics 96

Natalie Petouhof

MARCH 2, 2016

Anand Moorthy, Vice President, Global Testing Practice, Financial Services, Capgemini stated, “Our collaboration with Blueprint provides very robust requirements and documentation tools for customer implementations and internal product development,” said.

Management 40

Management Best practices Consulting Consulting 40

Natalie Petouhof

MARCH 6, 2016

The cooperation will enable Capgemini to increase efficiency, shorten turnaround times and enhance quality in areas where incoming documents and queries need to be processed, improving overall customer satisfaction. What Will The Partnership Provide For Clients?

SaaS 45

SaaS outsourcing Technology Consulting 45

DMG Consulting

APRIL 10, 2017

Reality Check: Will Customer Journey Analytics Be the Next CRM? View this document on the publisher’s website. The up-and-comer is customer journey analytics, or CJA, and it’s in the ring with the incumbent, CRM. By Donna Fluss. CJA’S Role in the Market. CJA is Compelling, But Can it Succeed?

CRM 48

CRM Analytics Journey mapping Interactive Voice Response 48

AWS Machine Learning

JULY 25, 2022

Advances in AI and machine learning (ML) can be employed to improve the customer experience, increase the efficiency and accuracy of operational workflows, and enhance performance by supporting multiple aspects of the trading process. Compute the top 100 highest scores for each trader. Packaging the solution as a scalable workflow.

Scripts 69

Scripts Engineering Analytics APIs 69

Xaqt

JUNE 22, 2020

From frontline supervisors to executive leadership, reporting is the lifeblood of call center operations and the window into Customer Experience. Couple this with pricing strategies from CCaaS providers that place a premium on analytics capabilities and it quickly becomes cost prohibitive for many companies to acquire these tools.

Call Center 52

Call Center Contact Center Analytics Engineering 52

AWS Machine Learning

NOVEMBER 17, 2022

Organizations are using machine learning (ML) and AI services to enhance customer experience, reduce operational cost, and unlock new possibilities to improve business outcomes. Data underpins ML and AI use cases and is a strategic asset to an organization. About the Authors.

Engineering 63

Engineering Big data Accountability Analytics 63

Natalie Petouhof

DECEMBER 1, 2015

Their focus has been on transforming their CRM offerings to leverage the full power of Microsoft – harnessing the strength of the intelligent cloud to help companies deliver amazing customer experiences across the breadth of sales, service, marketing and social engagements.

CRM 56

CRM Analytics Sales Self service 56

Natalie Petouhof

SEPTEMBER 8, 2015

How Does Productivity Affect Customer Engagement? Organizations will also have access to their documents within Dynamics CRM via integration with OneDrive for Business and new document generation capabilities. Happy employees make happy customers. Grumpy employees turn customers off and increase attrition.

CRM 58

CRM Analytics Sales Accountability 58

Stratifyd

FEBRUARY 20, 2019

By enabling real-time visibility into what customers are saying, we reduce the time to value and allow brands to make business decisions quickly. you’ll be producing high-quality documentation that contributes to the overall success of our products. Research, outline, and write new and existing informational documentation.

Engineering 40

Engineering Healthcare Big data B2B 40

SmartKarrot

OCTOBER 9, 2020

Ycharts is a fast-growing financial data platform. As a customer, you can gain insights from advanced analytics and stellar visualization. It is a one-stop solution for mutual funds, market data analysis, and ETF. Getvenga is a customer management application focusing on restaurants and fitness. Servicechannel.

SaaS 10

SaaS Real estate Construction Multichannel 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2006.

SaaS 10

SaaS Finance Advertising Engineering 10

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116

Balto

SEPTEMBER 12, 2023

As customers seek seamless and personalized interactions with their financial institutions, the financial services industry is facing new challenges accompanied by opportunities for improvement, particularly in CX (Customer Experience). A great customer experience goes hand in hand with customer loyalty.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52