Tethr

MARCH 22, 2021

This material originally appeared as part of our Learning Series podcast on B2C sales. Welcome to the Tethr Learning Series, The four “D’s” of better B2C sales performance. In this study, we built a predictive sales model, where we looked at B2C sales performance, specifically in inbound sales conversations.

B2C 110

B2C Sales Inbound sales Upselling 110

ChurnZero

JUNE 2, 2021

During 2020, we saw several major events cause businesses to adapt to new conditions and adopt additional capabilities to not only defend against economic pressures but also to take advantage of opportunities. Even consumer (B2C) operates very differently. How does your company stack up to its peers in this regard?

Benchmark 98

Benchmark SaaS B2B B2C 98

Mindtouch

JUNE 26, 2018

ThoughtSpot provides an analytics platform (relying heavily on artificial intelligence) that helps enterprise-level businesses navigate the digital transformation. The World Economic Forum (WEF) recently named ThoughtSpot to the world’s 61 most promising Technology Pioneers 2018. RichRelevance. More personalization? Yes, please.

Healthcare 69

Healthcare B2C B2B Enterprise 69

Infinity

MAY 30, 2019

Infinity never stands still, whether it’s bringing you Europe’s first Conversation Analytics suite , being the world’s first call intelligence provider to offer fully encrypted SIP calls , or building our brand new Hub , we’re always working on new ways to surface the data contained within conversations. Keyword Spotting Groups.

Call Logging 40

Call Logging B2C B2B Analytics 40

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. When I joined the HelloSign team, our customers were mostly B2C and starting to emerge onto the B2B side.

B2C 0

B2C SaaS Accountability B2B 0

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. The first stage of any B2C or B2B digital sales involves market research. Almost a decade ago, Accenture brought to light how a shocking 94% of B2B buyers conduct online research before making a purchase.

B2B 52

B2B Sales B2C SaaS 52

Mindtouch

FEBRUARY 20, 2018

Are you a business-to-customer (B2C) or business-to-business (B2B) company? B2C companies should focus on the following customer data to inform their persona-based structure: Age. Leverage user event data to better understand your customers’ behaviors. If B2B, do your customers fall into a certain industry niche? Occupation.

Journey mapping 59

Journey mapping B2C Advertising B2B 59

Pointillist

SEPTEMBER 10, 2020

Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences. Process mining provides analysts and managers with an easy way to analyze event logs within enterprise transaction systems.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

ClearAction

SEPTEMBER 29, 2016

Customer Experience Management: Progress & Aspirations : Ingrid Lindberg ‘s specialty is B2C CXM, and Lynn Hunsaker ‘s specialty is B2B CXM. The 6 competencies are: customer experience strategy, culture, adoption and accountability, design and improvement, metrics and ROI, voice of the customer and analytics.

Customer Experience 66

Customer Experience Coaching B2C Consulting 66

C3Centricity

NOVEMBER 4, 2020

Clearly, things have changed dramatically and businesses, both B2C and B2B are scrambling to catch up. Unlike normal analytical processes, using AI needs developers and users to start with the end in sight. Unlike normal analytical processes, using AI needs developers and users to start with the end in sight. CUSTOMER JOURNEY.

Chatbots 71

Chatbots Marketing Analytics B2C 71

PeopleMetrics

MARCH 25, 2022

Luxury B2C brands and service providers. Board management platforms, document sharing tools, and event management software will all be valuable additions to your CAB toolkit, for instance. Feedback is compiled into intuitive analytics dashboards for immediate takeaways and easy reporting. Back to Top.

Feedback 118

Feedback Surveys B2B B2C 118

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. When I joined the HelloSign team, our customers were mostly B2C and starting to emerge onto the B2B side.

B2C 60

B2C SaaS Accountability B2B 60

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. What is emotion analytics? Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Happy people whistle.

Analytics 137

Analytics Customer Experience Customer emotions B2C 137

NobelBiz

JULY 9, 2020

What’s surprising however is that people are willing to plan local activities like domestic traveling or going to events, and going to the movies (all, of course, in a safe manner), but they also want to continue making their grocery shopping online. Spending time at home or on local activities.

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52

Tethr

MARCH 1, 2021

In the age of technology, VoC analytics, and machine learning, our observations are no longer limited. Today, we’ll take you through our research on successful B2C sales behaviors, and the four lessons we learned about how to improve sales. We have the tools to analyze 100% of sales calls, 100% of the time. Want to learn more?

B2C 69

B2C Sales Inbound sales Coaching 69

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. His team ensures Volta’s stations are online and well-maintained and that their drivers, site partners, and advertising customers have an excellent experience.

Automotive 41

Automotive Management Enterprise B2B 41

Natalie Petouhof

JANUARY 5, 2016

So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. A sensor is an object used to detect events or changes in its environment, which then provides a corresponding output. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data.

Big data 40

Big data B2C B2B Technology 40

Pointillist

MARCH 22, 2018

There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. 5 steps to find better upsell and cross-sell opportunities using journey analytics. 5 Steps to Find Better Upsell and Cross-sell Opportunities Using Journey Analytics. Are they the same?

Upselling 71

Upselling Analytics B2B B2C 71

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Analytics 90

Analytics Journey mapping Customer centricity Multichannel 90

SmartKarrot

JULY 30, 2021

Be it B2B or B2C, a subscription model of business, or any other, customer loyalty is the biggest gain for companies from customer success. CS is a continued practice, an organizational flow of events that reaches out to the client. Analytics can go a long way in giving a score to your customer’s value from your service or product.

Upselling 10

Upselling SaaS B2B Metrics 10

Hero Digital

APRIL 5, 2019

Steve Lucas, SVP Digital Experience at Adobe (previously Marketo’s CEO), challenged attendees to consider a new way of working: B2B + B2C = B2E. Business to Everyone ” became the buzzword at Summit—a business model like Amazon that blends B2B and B2C effortlessly.

B2C 10

B2C B2B Advertising Marketing 10

Natalie Petouhof

APRIL 4, 2016

Tweet After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. Omni-channel solutions are pre-configured for B2C and B2B, and for specific regions and industries. The event was a very important one in the history of SAP.

CRM 40

CRM B2C B2B Marketing 40

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Think of utilities such as Google Analytics or your CRM solution. Explain what users managed to do with key events. Nevertheless, the consideration pool for specific solutions is usually quite limited. Music on the go: Spotify. Movies and shows: Netflix.

Accountability 75

Accountability Metrics Education Marketing 75

ProProfs Blog

OCTOBER 30, 2021

The above examples are more helpful in understanding B2C audiences. Occasion/event. A B2C example can be a customer who has purchased a couple of cakes from your bakery store. You can consider events like going to college, getting a job, getting married, having children, etc. Family size. Marital status. Education level.

Marketing 142

Marketing B2B Advertising B2C 142

Totango

FEBRUARY 15, 2019

By “instrumenting a product,” I refer to the technical process of creating an event log of user activities, so this log can be analyzed to answer the usage questions mentioned above. A typical usage event record (SDR – Service Details Record) log contains the following information: Timestamp. 1/1/19 8:08. Account ID *.

SaaS 70

SaaS B2C B2B Metrics 70

JivoChat

MAY 29, 2023

Besides, they will be able to keep track of customer interactions, and analytic reports to take better decisions and increase the number of sales. The analytics tools enable you to have a better understanding of the sales process and see what needs to be changed. When it comes to sales, there are features for B2C and B2B models.

CRM 75

CRM Sales Analytics Marketing 75

JivoChat

MAY 17, 2023

The best CRM software provides efficient marketing and analytics features which are a great asset to identifying the weak points of your company and finding the best solutions, leading to selling more. When it comes to sales, there are features for B2C and B2B models. You control their access and decide what data they can see.

CRM 75

CRM Sales Analytics Marketing 75

JivoChat

AUGUST 30, 2021

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. B2C and B2B businesses alike rely on live chat. Event-based chat triggers. Real-time visitor monitoring and chat analytics. Detailed visitor analytics brings context to conversations.

Sales 52

Sales Chatbots Multi-channel support CRM 52

Hodusoft

DECEMBER 21, 2022

It supports multiple voice channels for smooth B2B and B2C interactions. Data analytics and reporting : IP PBX delivers business metrics, such as KPIs, AHT, and CSAT, to monitor and examine their agent’s performance and customer experience. At the core, on-premise IP PBX uses Session Initiation Protocol (SIP).

voip 52

voip B2C Telecommunications Enterprise 52

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. Analytics Let You Crunch Numbers: Stay up to date on figures and insights with many relevant metrics.

Advertising 52

Advertising Analytics Sales Enterprise 52

REVE Chat Blog

NOVEMBER 21, 2019

With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. It generates visitor report analytics that helps businesses to track the behavior of the website visitor. Some other benefits of webinars are that they are much cheaper to organize in relation to physical events.

Best practices 77

Best practices B2B Sales Chatbots 77

ProProfs Blog

DECEMBER 28, 2020

It’s even becoming a popular sales tool among both B2C ( 74% ) and B2B (85%) business owners. Track Chat Analytics to Identify Key Areas of Improvement. Create Announcements for Events to Bring More Engagement. People who’d be interested to see what new strategies they have would likely want to sign up for the event.

Chatbots 78

Chatbots Upselling Sales Feedback 78

JivoChat

OCTOBER 4, 2021

Besides, you will count on real-time analytics, being able to track key performance indicators. When it comes to sales, there are features for B2C and B2B models. Set reminders for meetings, and other important events. Use analytic tools and access specific metrics. Track customers’ activities. Automate tasks.

CRM 52

CRM Sales B2C Marketing 52

ClearAction

OCTOBER 25, 2018

Less often, customer-centric marketing is also being embraced by all marketing roles, such as events, research, budgeting, strategy and so forth. Half of B2C companies and a third of B2B companies have a dedicated customer experience budget. Why is it insufficient?

Customer centricity 59

Customer centricity Marketing Journey mapping Enterprise 59

LiveChat

SEPTEMBER 12, 2018

You may have noticed a lot of companies, also your competitors, have been organizing live events. In the digital era, it’s extremely easy to organize one, but it has never been so difficult to bring up an outstanding live event that would attract the right audience and cut through the informational noise. A webinar landing page.

B2B 45

B2B Sales B2C Marketing 45

JivoChat

JUNE 20, 2021

Smart triggers can activate a chat based on key events like adding a product to a cart. 24/7 analytics. Technology solutions that typically work for B2C e-commerce stores are often not compatible with the complex needs of B2B companies. Pointer capability enables agents to highlight sections on the site for visitors.

Accountability 52

Accountability Sales Advertising Abandon rate 52

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. During the COVID-19 pandemic, the wedding industry took a big hit, as many events were canceled, or shifted to the virtual realm.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64