AWS Machine Learning

DECEMBER 1, 2022

To meet the excess demand, farmers need to maximize crop yield and effectively manage operations at scale, using precision farming technology to stay ahead. Innovative technologies like remote sensing, IoT, and robotics have the potential to help farmers move past legacy decision-making.

APIs 74

APIs Analytics Engineering Technology 74

AWS Machine Learning

JUNE 15, 2023

So far, D2L has been adopted by more than 400 universities around the world, such as the University of Cambridge, Stanford University, the Massachusetts Institute of Technology, Carnegie Mellon University, and Tsinghua University. In this post, we present a solution that D2L.ai

APIs 74

APIs Benchmark Best practices Engineering 74

AWS Machine Learning

NOVEMBER 30, 2023

When ML models deployed on instances receive API calls from a large number of clients, a random distribution of requests can work very well when there is not a lot of variability in your requests and responses. Finally, we present a comparative analysis of latency improvements with LOR over the default routing strategy of random routing.

Engineering 88

Engineering APIs Benchmark Enterprise 88

Hodusoft

MAY 10, 2024

Virtual call and contact centers have become the new norm in the present time instead of being an optional feature for businesses seeking flexibility in their operations. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world. will be saved.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

AWS Machine Learning

MAY 5, 2023

Using architecture diagrams as an example, the solution needs to search through reference links and technical documents for architecture diagrams and identify the services present. Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

CSM Magazine

OCTOBER 3, 2023

Graph technology is particularly well-suited for applications where relationships between data elements are as important as the data itself. Such “small” language models (SLMs) present a very promising route of travel among multinationals to enhance customer service to increase competitive edge.

APIs 59

APIs Healthcare Chatbots Customer Service 59

Hodusoft

NOVEMBER 27, 2018

Hodusoft CC solution has the bells and whistles like predictive dialer, autodialer, and skill-based routing as well as call record, barge-in, and real-time analytics. That WebRTC allows video within video, presentations and sharing of documents makes it better for fast resolution of an issue. Even better, it has WebRTC.

call center software 40

call center software Call Center Technology Contact center software 40

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Colin Taylor.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

DECEMBER 12, 2023

On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API. Omnichannel communication isn’t the future – it’s the present. Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate.

Customer Service 81

Customer Service Chatbots APIs Government 81

AWS Machine Learning

JANUARY 22, 2024

Presently, several companies rely on manual extraction methods or basic OCR software, which is tedious and time-consuming, and requires manual configuration that needs updating when the form changes. He is passionate about technology and enjoys building and experimenting in the analytics and AI/ML space.

Finance 99

Finance Enterprise APIs Healthcare 99

NobelBiz

FEBRUARY 14, 2023

Another approach to achieve a complete customer view is through data analytics. Data warehousing and Business Intelligence (BI) tools: These tools gather, store, and analyze data from multiple sources, such as social media, website analytics, and customer feedback.

Contact Center 52

Contact Center CRM Journey mapping Government 52

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

APIs 69

APIs Construction Metrics Technology 69

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics. Efficiency Many firms are currently cash-strapped and cautious to invest in new technology.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics. Efficiency Many firms are currently cash-strapped and cautious to invest in new technology.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

JustCall

APRIL 5, 2023

Call Recording and Analytics JustCall also provides intuitive call recording and analytics features to help you track call metrics and improve the customer service experience. Analytics Its analytics tools allow you to gain insights into the team’s communication and collaboration activities. if neccessary.

APIs 52

APIs Analytics Enterprise Feedback 52

AWS Machine Learning

JULY 24, 2023

These tools have enabled Patsnap’s global customers to have a better understanding of patents, track recent technological advances, identify innovation trends, and analyze competitors in real time. In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API.

APIs 66

APIs Engineering Construction Benchmark 66

JustCall

AUGUST 24, 2022

Hence, web conferencing has increased because it allows the presenters to share documents or files with the employee group by sharing the computer screen. Further, they use IP technology to support the system features like voice and video calling. Call Analytics. Third-Party API integration. Types of uCaaS Models.

Interactive Voice Response 52

Interactive Voice Response voip APIs Analytics 52

Nicereply

AUGUST 24, 2021

SMS technology is almost 29 years old, but it is utilized more now than ever before. Currently, WhatsApp offers two business messaging solutions – WhatsApp Business App and WhatsApp Business API. Meanwhile, WhatsApp Business API is the service’s dedicated app for medium and large businesses. WhatsApp Business API.

Customer Service 59

Customer Service APIs Airlines Chatbots 59

AWS Machine Learning

MARCH 12, 2024

Advertisers, publishers, and advertising technology providers are actively seeking efficient ways to collaborate with their partners to generate insights about their collective datasets. Collaborators can use the AWS Clean Rooms console, APIs, or AWS SDKs to set up a collaboration.

Advertising 99

Advertising Accountability APIs Best practices 99

Aspect

JULY 15, 2020

Contact center employe r s need to have the technology tools to make employees fully mobile. For example, employees should be able to work in the office on Tuesday but work from home on Wednesday without any technology barriers. Aspect delivers on that need in W orkforce Optimization Version 20. . Many others, especially in AQM .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

NobelBiz

NOVEMBER 27, 2023

Understanding Call Logs Call logging is a critical component of modern business phone systems, especially those that operate on Voice-Over-Internet-Protocol (VoIP) technology. However, with automated call logging, businesses can rely on technology to accurately capture and record all necessary call details.

Call Logging 59

Call Logging voip Contact center software CRM 59

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Speech-enabled IVR – IVR technology allows customers to interact with an automated system with recorded messages to access information. Call recording – Calls are recorded for quality and training.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

AUGUST 26, 2022

This article explains what CCaaS is and how this booming technology has put organizations in control of their customer service. Also, we’ll tell you how this cutting-edge technology is giving organizations a more personalized experience with artificial intelligence (AI-enabled) contextual interaction and emotional intelligence.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Call Center 52

Natalie Petouhof

NOVEMBER 2, 2016

The program offers buyers of technology a list of offerings to consider in their pursuit of digital transformation. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. Data management, data acquisition, export, archiving and API integration.

APIs 84

APIs Advertising Analytics CRM 84

AWS Machine Learning

JUNE 8, 2023

As of this writing, companies of all sizes want to use this technology but need help figuring out where to start. His expertise extends to cloud technology, analytics, and product management, having served as senior manager for several companies like Cisco, Cape Networks, and AWS before joining GenAI.

APIs 73

APIs Chatbots Analytics Contact Center 73

Hodusoft

NOVEMBER 9, 2022

An IP PBX software is the latest business communications technology that has replaced traditional landline office phone system providers in the UK. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others. What is IP PBX Software?

voip 52

voip CRM Analytics Telecommunications 52

AWS Machine Learning

JUNE 13, 2023

In addition to traditional keyword searches such as “technology trends,” natural language searches such as “I want information on new technology initiatives” can greatly enhance the user experience. API implementations, so we can eventually provide customized search pages to our employees to improve their experience.

Chatbots 77

Chatbots Engineering Enterprise APIs 77

JustCall

FEBRUARY 13, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. month for up to 40k emails WhatsApp Business API – Starting at $0.0042 per WhatsApp Template message and $0.005 for session messages SMS, WhatsApp, Chat, and MMS – Starting at $0.05 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

JustCall

APRIL 24, 2023

Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc. Advanced analytics The data visualization and analytics feature make it easy to present your team’s results and make real-time decisions.

voip 52

voip CRM Enterprise Call Center 52

Xaqt

FEBRUARY 6, 2020

At the time, Latigent was the leading Business Intelligence provider for call centers, and we were focused on leveraging emerging technology to move that value proposition forward. technologies were first emerging. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

JustCall

MARCH 23, 2023

The in-built smart IVR system can be configured to greet customers and present multiple options that smartly route the caller to a self-help solution or the right agent within your team. For example, you can use call analytics to track the performance of your call scripts.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

Hodusoft

FEBRUARY 22, 2022

Signalmash is a part of Mash Technologies Corporation. Through its communication platform offering APIs and SDKs for SMS / MMS, Programmable Voice, and SIP Trunking, the company aims to serve the US customers with a mix of communication solutions through pay-as-you-go/subscription-based model, growth, and scale plans. .

Marketing 52

Marketing Real estate Call Center call center solutions 52

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Reports and analytics. Integrated CRM. 7 Types Of Customer Support Software. Live chat software.

Customer Service 62

Customer Service CRM Self service Analytics 62

Jon Arnold

OCTOBER 28, 2019

Conversely, with everyone using comparable technology, there’s a sameness to most of the offerings, so to stand out, you somehow need a point of difference, or a niche that you can defend. Each of the following approaches represent distinct opportunities for cloud providers to chart their own course with communications technologies.

Healthcare 40

Healthcare voip APIs Scripts 40

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

APIs 72

APIs Healthcare SaaS Engineering 72