SmartKarrot

JUNE 9, 2022

Work with the Marketing Director to execute a first-class digital retention strategy, ensuring not only low levels of customer churn but also revenue growth within upselling to existing customer base. Work with the Sales Director to drive ARR growth through upsell, cross-sell and price increases.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

SEPTEMBER 19, 2022

Manage a portfolio of accounts with a focus on renewals and upsells conversations. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution. Work closely with the customers with the drive to help them change their workplace and achieve their business goals.

Upselling 19

Upselling Technical Support Accountability Coaching 19

CustomerSuccessBox

JANUARY 18, 2022

If analysis of the data reveals that a new cohort of end-users is interacting with the tools, or if user adoption has increased or decreased significantly, run workflows on many of these tools. From this list, you can have your customer success or technical support team create an article that addresses these questions.

Self service 52

Self service Enterprise Analytics Technical Support 52

SmartKarrot

MARCH 21, 2022

Support People.ai Help develop the customer engagement playbook across the customer lifecycle, from kick-off to EBRs, enablement, and renewal/upsell/cross-sell. Through strategical thinking and analysis identify profitable strategical solutions for the customers. Provide technical support for customers.

Upselling 19

Upselling Technical Support Metrics Customer retention 19

TechSee

MARCH 7, 2019

For every customer episode – paying a bill, getting technical support with activating a device, etc. These VEA would enable agents to identify and resolve issues more quickly, while allowing them to engage on a more personal basis with the customer, with obvious benefits in terms of loyalty and upsells.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

NobelBiz

MAY 25, 2023

Improved Operational Efficiency CDPs improve operational efficiency by automating data collection and analysis, reducing the need for manual data entry and processing. In addition to their past performance, inquire about the vendor’s ongoing support services.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

MARCH 3, 2014

Paul Chilensky, Customer Success Industry Executive and former Vice President of Customer Success at OnShift, shares 5 little changes that will make a big difference with any Customer Success team: Support case resolution analysis – Reviewing closed support cases will provide you with valuable insight into your customer’s issues and behavior.

Technical Support 57

Technical Support SaaS Upselling Accountability 57

NobelBiz

JULY 10, 2023

With its advanced data analysis capabilities, AI can identify and prioritize high-quality leads, enabling call center agents to focus their efforts where they matter most. This data-driven analysis can reveal valuable insights into which leads are likely to convert, allowing call centers to focus their resources more effectively.

Contact Center 40

Contact Center Call Center Interactive Voice Response Analytics 40

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Sentiment analysis: Sentiment analysis is a technique used to determine the emotional tone of a piece of text. Customer Success Identify customer needs and pain points through conversation analysis.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

DECEMBER 3, 2021

Through strategical thinking and analysis identify profitable strategical solutions for our customers. Identify opportunities and lead upsell/cross-sell deals from start to finish. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Being on the lookout to spot and identify and/or upsell opportunities.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

FEBRUARY 8, 2021

Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Lead the analysis of external and internal data, extrapolating insights and extracting valuable action points to help drive growth. Customers will look to you for advice and expertise.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

NOVEMBER 23, 2020

You will be responsible for driving retention and growth for our most valuable customers, including the delivery of customer retention and upsell/cross-sell identification targets as defined by Customer Experience leadership and collaborating closely with Account Managers to execute on renewals and expansion opportunities.

Technical Support 10

Technical Support Accountability Upselling Feedback 10

NobelBiz

MARCH 23, 2022

Do an in-depth analysis on your current contact center operations Don’t jump in to purchase just yet. Dig deep and do an in-depth analysis of the current processes and compare them with what a contact center solution would offer. Upsell Revenues : Generated by your existing clients who opt for several of your offers or services.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

SmartKarrot

JUNE 29, 2020

Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs. Provide applications and infrastructure support to the growing client base. Drive retention reporting and analysis. Partner with CS Leaders to understand their teams, business units, and goals.

Technical Support 10

Technical Support Finance Upselling Accountability 10

SmartKarrot

JANUARY 4, 2021

Retain and grow client base through identifying cross/upsell opportunities. Client support and issue resolution. Ensure any account issues are resolved quickly, utilizing resources across Technical Support, Sales, Engineering, etc. Gain and maintain knowledge of the languages & technologies supported by New Relic.

Technical Support 10

Technical Support Education Accountability Upselling 10

Netomi

FEBRUARY 28, 2022

The voice of the customer, customer experience strategy (beyond customer support), business analysis, as well as human-centered design are all among Anastasia’s areas of expertise. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

MARCH 14, 2022

Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Evaluate and potentially implement improvements to the escalation processes for customer support issues. Develop a deep understanding of the SaaS industry and the needs of our customers.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MARCH 8, 2022

A leader, speaker, consultant, coach, and trainer, Dana’s most salient qualities include organizational gaps analysis, discovery, and problem-solving. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21