SmartKarrot

NOVEMBER 23, 2020

Develop, monitor, and drive key business metrics that demonstrate health and performance for the business unit. Conduct pre- and post-analysis of all client campaigns and 3rd-party tracking. Provide demonstrations, training, technical support, and advice to customers throughout the life of their business with AUCloud.

Technical Support 10

Technical Support Accountability Upselling Feedback 10

SmartKarrot

JANUARY 4, 2021

Drive metrics on performance and processes to achieve corporate and customer objectives, provide the best customer experience and consistently achieve team productivity, and customer satisfaction targets. Identify customers at-risk of churning and ensure your team takes early action to support retention.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

JUNE 29, 2020

Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs. Provide applications and infrastructure support to the growing client base. Drive retention reporting and analysis. Partner with CS Leaders to understand their teams, business units, and goals.

Technical Support 10

Technical Support Finance Upselling Accountability 10

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Develop a deep understanding of the SaaS industry and the needs of our customers.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MARCH 8, 2022

A leader, speaker, consultant, coach, and trainer, Dana’s most salient qualities include organizational gaps analysis, discovery, and problem-solving. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CustomerSuccessBox

JUNE 12, 2021

Also, they are responsible to ensure that the customers renew their contracts, upsells, and cross-sells for the company, hence, ensuring consistent revenue for the company. They are often responsible for getting as many upsells and renewals as possible. CS ops managers provide prudent support to the CS team by-. Conclusion.

Accountability 52

Accountability Management SaaS Upselling 52

TechSee

MARCH 7, 2019

For every customer episode – paying a bill, getting technical support with activating a device, etc. Decision support tools help agents make faster, smarter decisions based on problem diagnoses, previous successful actions and other relevant contextual information. Gamification.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

NobelBiz

MARCH 23, 2022

Do an in-depth analysis on your current contact center operations Don’t jump in to purchase just yet. Dig deep and do an in-depth analysis of the current processes and compare them with what a contact center solution would offer. If you know how to use your metrics, you can easily identify your strengths and weaknesses to improve.

contact center solutions 52

contact center solutions Contact Center voip call center software 52