SmartKarrot

NOVEMBER 22, 2021

Perform analysis of real estate properties for customers utilizing the industry-leading technology. Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. This is not a sales role!).

Real estate 19

Real estate Technical Support Consulting Consulting 19

NobelBiz

MAY 25, 2023

Improved Operational Efficiency CDPs improve operational efficiency by automating data collection and analysis, reducing the need for manual data entry and processing. In addition to their past performance, inquire about the vendor’s ongoing support services.

call center software 98

call center software Call Center APIs Contact Center 98

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? It also facilitates text analysis as a bridge to obtaining robust voice of customer (VoC) insight. Must Read : Why you should use live chat ? Definitely not. When done right (e.g. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

SmartKarrot

DECEMBER 3, 2021

Through strategical thinking and analysis identify profitable strategical solutions for our customers. Identify opportunities and lead upsell/cross-sell deals from start to finish. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Being on the lookout to spot and identify and/or upsell opportunities.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Sentiment analysis: Sentiment analysis is a technique used to determine the emotional tone of a piece of text. Customer Success Identify customer needs and pain points through conversation analysis.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

NOVEMBER 23, 2020

Apply here: [link] Role: Customer Success Manager Location: London, GB, United Kingdom Organization: Cision As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to changes in client profiles and sizes over time.

Technical Support 10

Technical Support Accountability Upselling Feedback 10

SmartKarrot

FEBRUARY 8, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Austin, Texas Metropolitan Area Organization: ScienceLogic As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts. Develop methods to identify and address at-risk accounts. Be a true proponent of customer advocacy.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

JUNE 29, 2020

Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs. Provide applications and infrastructure support to the growing client base. Conduct regular business review meetings with key accounts. Drive retention reporting and analysis.

Technical Support 10

Technical Support Finance Upselling Accountability 10

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Technical Support 10

Technical Support Education Accountability Upselling 10

Netomi

FEBRUARY 28, 2022

The voice of the customer, customer experience strategy (beyond customer support), business analysis, as well as human-centered design are all among Anastasia’s areas of expertise. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CustomerSuccessBox

JUNE 12, 2021

Although these two key roles sound similar, some strict lines differentiate between an Account Manager (AM) and a Customer Success Manager (CSM). Who is an Account Manager? An account manager is, usually, the single point of contact between the company and the customer. Account management vs Customer Success (CS).

Accountability 52

Accountability Management SaaS Upselling 52

NobelBiz

MARCH 23, 2022

In other words, it makes it possible to calculate the return on investment by taking into account the money invested, and the money earned or lost. Do an in-depth analysis on your current contact center operations Don’t jump in to purchase just yet. In terms of numbers, ROI is expressed as a percentage. The process!

contact center solutions 52

contact center solutions Contact Center voip call center software 52

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. A leader, speaker, consultant, coach, and trainer, Dana’s most salient qualities include organizational gaps analysis, discovery, and problem-solving. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Develop a deep understanding of the SaaS industry and the needs of our customers.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

CustomerSuccessBox

JANUARY 18, 2022

Distinguishing accounts based on value and revenue growth allows you to engage them better and keep them satisfied. If analysis of the data reveals that a new cohort of end-users is interacting with the tools, or if user adoption has increased or decreased significantly, run workflows on many of these tools.

Self service 52

Self service Enterprise Analytics Technical Support 52