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How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Lumoa

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This shows the tangible, bottom-line benefits of listening to your customers.

Surveys 83
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Guest Post: 7 Ways Improved Customer Journey Results in Business Growth

ShepHyken

Over half will leave after one singular bad interaction. Through competitor analysis, you can identify weaknesses in your competitors’ customer journey and use them to inspire improvements in your own. The same goes for upselling—47% of companies report that 11-30% of their revenue comes from upselling.

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The Ultimate Guide to Upsell Strategy for your B2B SaaS Business.

CustomerSuccessBox

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. If yes, then it might be time to set the ball rolling for an ‘Upsell’ conversation. Putting an upsell plan in place, knowing the strategies, etc. Why are B2B SaaS upselling strategies important?

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Guest Post: Could Customer Experience Gaps be Limiting Your Profitability?

ShepHyken

With the capability to collect and centralize volumes of data, ERP systems facilitate the in-depth analysis of valuable customer feedback. Ideally, what you want to be doing is eliminating silos, so customer feedback reaches all corners of your business. Here’s another instance where utilizing ERP in ecommerce can drive improvements.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn about advances in Conversational AI/Voicebots to reduce agent load.

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Nemesysco Emotion Analysis Technology Improves Japan Call Center Operations

CSM Magazine

CENTRIC has incorporated Nemesysco core QA7 and Layered Voice Analysis (LVA) technologies in its Deep SEA emotion detection and analysis service. The Deep SEA emotion detection and analysis service, which is enable by Nemesysco’s technologies, provides users with real-time indications of the current emotional state of callers.

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7 B2B Upsell Strategies that Work Wonders

SmartKarrot

In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. In this discourse, we’ll unravel seven B2B upsell strategies that, in my experience, work wonders for boosting Net Revenue Retention (NRR) and fortifying customer relationships.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.