Amity

SEPTEMBER 5, 2018

But like all departments within any organization, there is always room for improvement – especially as your SaaS offering evolves and your customer base grows. Let your Technical Support Specialists handle actual technical issues. No salesperson likes surprises, especially when trying to upsell within an account.

Technical Support 80

Technical Support Upselling Accountability SaaS 80

Amity

JULY 25, 2016

But like all departments within any organization, there is always room for improvement – especially as your SaaS offering evolves and your customer base grows. Let your Technical Support Specialists handle actual technical issues. No salesperson likes surprises especially when trying to upsell within an account.

Technical Support 59

Technical Support Upselling Accountability SaaS 59

Amity

MARCH 3, 2014

But like all departments within any organization, there is always room for improvement – especially as your SaaS offering evolves and your customer base grows. Let your Technical Support Specialists handle actual technical issues. No salesperson likes surprises especially when trying to upsell within an account.

Technical Support 57

Technical Support SaaS Upselling Accountability 57

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Daphne Lopes. Donna Weber.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CustomerSuccessBox

JUNE 12, 2021

Also, they are responsible to ensure that the customers renew their contracts, upsells, and cross-sells for the company, hence, ensuring consistent revenue for the company. Both of these are vital roles that a company, especially one in the Saas industry, cannot do without. Account management vs Customer Success (CS). Conclusion.

Accountability 52

Accountability Management SaaS Upselling 52

SmartKarrot

MARCH 14, 2022

Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Evaluate and potentially implement improvements to the escalation processes for customer support issues. Develop a deep understanding of the SaaS industry and the needs of our customers.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

NobelBiz

MAY 25, 2023

Improved Operational Efficiency CDPs improve operational efficiency by automating data collection and analysis, reducing the need for manual data entry and processing. In addition to their past performance, inquire about the vendor’s ongoing support services.

call center software 98

call center software Call Center APIs Contact Center 98