Infinity

MARCH 3, 2022

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs 52

APIs Marketing Advertising Government 52

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. These updates facilitate a more efficient management of customer service teams and a more customizable user experience.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

CSM Magazine

APRIL 26, 2024

In today’s era, Learning Management Systems (LMS) have become tools for organizations to provide effective training and education. Invest in organizing data to remove duplicates, inaccuracies, or discrepancies for information that facilitates analysis and reporting efficiency.

APIs 52

APIs Analytics Metrics Education 52

AWS Machine Learning

FEBRUARY 29, 2024

It allows you to seamlessly customize your RAG prompts and retrieval strategies—we provide the source attribution, and we handle memory management automatically. To enable effective retrieval from private data, a common practice is to first split these documents into manageable chunks.

APIs 114

APIs Healthcare Scripts Enterprise 114

AWS Machine Learning

DECEMBER 29, 2022

Last year, we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. There is no need to set up and manage clusters.

APIs 106

APIs Engineering Analytics Scripts 106

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM?

Management 52

Management CRM Analytics Customer retention 52

OrecX

JUNE 18, 2020

Oreka AC ( Audio Capture ) provides stereo/dual channel audio recording which meets the broadest set of use cases to achieve better analytics results. With Oreka AC, you can: Enhance voice biometrics results for improved root cause analysis and voice of the customer discovery.

APIs 96

APIs Engineering Analytics Call Center 96

JivoChat

JANUARY 31, 2023

There is where data analysis comes in, you can use the data your company has, and key performance indicators (KPIs) to indicate what path you should follow. Data Analysis Masterclass With the Data Analysis Masterclass, you will learn basic formatting in Excel, string functions in SQL, and how to connect Python and MySQL.

Analytics 75

Analytics APIs Scripts Big data 75

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Next, you set up OAuth2 credentials in Genesys Cloud for authorizing the API call to get the final transcript.

Chatbots 95

Chatbots APIs Self service Contact Center 95

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 102

Marketing APIs Engineering Analytics 102

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. This essential tool automates the process, ensuring accuracy and efficiency in call management. This information facilitates performance analysis, accountability, and targeted training and coaching for agents.

Call Logging 59

Call Logging voip Contact center software CRM 59

AWS Machine Learning

MARCH 25, 2024

This content includes the security configuration and management tasks for the AWS services that you use. Applications must have valid credentials to sign API requests to AWS services. For additional security and compliance, SSE-KMS provides customers with control over encryption keys via AWS Key Management Service (AWS KMS).

Best practices 82

Best practices APIs Transportation Personalization 82

AWS Machine Learning

NOVEMBER 30, 2023

As a fully managed service, you can scale your model deployments, minimize inference costs, and manage your models more effectively in production with reduced operational burden. Finally, we present a comparative analysis of latency improvements with LOR over the default routing strategy of random routing.

Engineering 89

Engineering APIs Benchmark Enterprise 89

OrecX

AUGUST 17, 2021

REST API for easy integration and to pull in 3rd party data that is important to the company (from CRM, speech analytics systems, etc.). Ability to access and control your own recorded voice data (without paying extra) for analysis, evaluation and compliance purposes.

APIs 71

APIs CRM Analytics Management 71

OrecX

JUNE 2, 2020

Just think about the analytics potential of that huge pool of words. By recording these interactions, transcribing them and then analyzing them with speech analysis software, your call center managers and business unit leaders (Sales, Marketing, Support, Product Management, R&D.) Learn more today at [link].

APIs 79

APIs Analytics Call Center CRM 79

NobelBiz

FEBRUARY 14, 2023

Another approach to achieve a complete customer view is through data analytics. Enhancing data analysis: Data integration allows contact centers to analyze data from multiple sources, which can provide a complete understanding of the customer. And eventually identify trends and patterns to further improve the customer experience.

Contact Center 52

Contact Center CRM Journey mapping Government 52

Talkdesk

SEPTEMBER 4, 2020

Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster.

Banking 114

Banking Contact Center APIs Cloud contact 114

SmartKarrot

JULY 8, 2020

Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from.

Analytics 10

Analytics SaaS APIs Advertising 10

Lumoa

FEBRUARY 15, 2021

Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. For example, Lumoa has very clear open APIs and you can easily integrate into any modern platform. These platforms usually have a rich set of APIs, so it is very easy to integrate them into Lumoa.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. It linked via API to internal data sources and current customer input to find a successful solution.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

AWS Machine Learning

MAY 25, 2023

We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

JANUARY 6, 2023

The rules in this engine were predefined and written in SQL, which aside from posing a challenge to manage, also struggled to cope with the proliferation of data from TR’s various integrated data source. TR wanted to take advantage of AWS managed services where possible to simplify operations and reduce undifferentiated heavy lifting.

Personalization 66

Personalization APIs Engineering Enterprise 66

Natalie Petouhof

NOVEMBER 2, 2016

This Constellation ShortList of vendors for a market category is compiled through conversations with early adopter clients, independent analysis, and briefings with vendors and partners. Social / digital monitoring / listening and engagement solutions include listening, monitoring, analytics and intelligence, and engagement capabilities.

APIs 84

APIs Advertising Analytics CRM 84

AWS Machine Learning

JANUARY 30, 2023

Amazon Forecast is a fully managed service that uses machine learning (ML) to generate highly accurate forecasts, without requiring any prior ML experience. A what-if analysis helps you investigate and explain how different scenarios might affect the baseline forecast created by Forecast.

APIs 65

APIs Management Enterprise Analytics 65

AWS Machine Learning

FEBRUARY 24, 2023

Lambda is a serverless compute service that lets us run code without provisioning or managing servers, creating workload-aware cluster scaling logic, maintaining event integrations, and managing runtimes. OpenSearch Dashboard also enables users to search and run analytics with this dataset.

APIs 85

APIs Benchmark Government Analytics 85

AWS Machine Learning

DECEMBER 21, 2022

Amazon SageMaker Feature Store is a purpose-built feature management solution that helps data scientists and ML engineers securely store, discover, and share curated data used in training and prediction workflows. SageMaker Feature Store consists of an online and an offline mode for managing features.

Scripts 73

Scripts Engineering APIs Big data 73

Noble Systems

APRIL 8, 2020

According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Advanced Analytics. Comprehensive Inbound and Proactive Outbound Management. Robust APIs for integration. Roles and Web-based Dashboards. Omnichannel Capabilities. Workforce Engagement ( WEM).

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Xaqt's Cognitive Insights Platform for the Contact Center addresses this gap and provides call centers with a robust dashboard and analytics engine. Phone. (###). ###. ####. Name. *.

APIs 52

APIs Contact Center Call Center Government 52

CSM Magazine

JUNE 24, 2021

Connectedness benefits everyone, from customers and customer service management to agents themselves. Modern all-in-one solutions unify call recording, quality management, workforce management, multichannel analytics and advanced reporting for comprehensive IT connectivity and customer connectedness.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

AWS Machine Learning

MARCH 13, 2023

This post is co-written with Mahima Agarwal, Machine Learning Engineer, and Deepak Mettem, Senior Engineering Manager, at VMware Carbon Black VMware Carbon Black is a renowned security solution offering protection against the full spectrum of modern cyberattacks.

Engineering 81

Engineering APIs Metrics Management 81

AWS Machine Learning

MARCH 29, 2023

The Independent Evaluation Office (IEO) is a functionally independent office within the UNDP that supports the oversight and accountability functions of the Executive Board and management of the UNDP, UNCDF, and UNV. This API processes the documents and stores the JSON output files in Amazon S3 for postprocessing.

APIs 69

APIs Construction Metrics Technology 69

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 77

Government Banking Analytics Accountability 77

Fonolo

JUNE 7, 2018

It’s interesting that three of the five deals below are related to “analytics” or “intelligence” of customer behavior. That’s emerging as a key frontier in the broader world of customer interaction management. In February, it acquired Altocloud which provides a cloud-based customer journey analytics package.

Call Center 79

Call Center Analytics APIs SaaS 79

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 71

Scripts Analytics Accountability Engineering 71

DMG Consulting

OCTOBER 13, 2021

DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2021–2022 Cloud-Based Contact Center Infrastructure Product and Market Report. DMG is the primary source for market activity and revenue data and analysis for contact center IT segments.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Aspect

JULY 15, 2020

On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM). Aspect delivers on that need in W orkforce Optimization Version 20. .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118