CSM Magazine

APRIL 26, 2024

In today’s era, Learning Management Systems (LMS) have become tools for organizations to provide effective training and education. Invest in organizing data to remove duplicates, inaccuracies, or discrepancies for information that facilitates analysis and reporting efficiency.

APIs 52

APIs Analytics Metrics Education 52

AWS Machine Learning

FEBRUARY 29, 2024

It allows you to seamlessly customize your RAG prompts and retrieval strategies—we provide the source attribution, and we handle memory management automatically. To enable effective retrieval from private data, a common practice is to first split these documents into manageable chunks. Choose Next. Choose Next.

APIs 110

APIs Healthcare Scripts Enterprise 110

Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. Flywheel creates a data lake (in Amazon S3) in your account where all the training and test data for all versions of the model are managed and stored.

APIs 67

APIs Metrics Accountability Scripts 67

AWS Machine Learning

MARCH 22, 2023

After Amazon Rekognition begins training from your image set, it produces a custom image analysis model for you in just a few hours. You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications. API Gateway forwards the user’s inference request to AWS Lambda.

APIs 79

APIs Metrics Engineering Feedback 79

AWS Machine Learning

DECEMBER 29, 2022

Last year, we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. There is no need to set up and manage clusters.

APIs 102

APIs Engineering Analytics Scripts 102

AWS Machine Learning

MAY 24, 2023

Understanding the risk profile of the supporting mortgage documents and driving insights from this data can significantly improve risk decisions and is central to any underwriter’s fraud management strategy. Additionally, we can use the Amazon Textract Analyze Lending API in processing mortgage documents.

APIs 69

APIs Metrics Management Personalization 69

AWS Machine Learning

MARCH 25, 2024

This content includes the security configuration and management tasks for the AWS services that you use. Applications must have valid credentials to sign API requests to AWS services. For additional security and compliance, SSE-KMS provides customers with control over encryption keys via AWS Key Management Service (AWS KMS).

Best practices 79

Best practices APIs Transportation Personalization 79

AWS Machine Learning

OCTOBER 24, 2023

provides a Voicemail to Text service to its customers, which allows customers to quickly read through their voicemails and respond to and manage messages in any order without having to dial into their voicemailbox. T-Mobile US, Inc. About the Authors Dhurjati Brahma is a Senior Systems Architect at T-Mobile US, Inc.

APIs 88

APIs Engineering Metrics Technology 88

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM?

Management 52

Management CRM Analytics Customer retention 52

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 99

Marketing APIs Engineering Analytics 99

AWS Machine Learning

APRIL 11, 2023

They also estimate the user’s age using facial analysis before allowing access to age-restricted content. As the user’s face moves into the oval, a series of colored lights is displayed on the device’s screen and the selfie video is securely streamed to the cloud APIs, where advanced ML models analyze the video in real time.

APIs 76

APIs Accountability Government Healthcare 76

24-7 InTouch

JUNE 12, 2023

The Company’s AI-powered products and APIs are unparalleled in their accuracy, helping businesses to tackle their most complex challenges and unlock new opportunities on a global scale. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

APIs 52

APIs SaaS Technology Customer Experience 52

OrecX

JUNE 18, 2020

Due to the open nature of OrecX and it's REST API, you also have full access to and control of your voice data to help you share it seamlessly with your speech analytics, business intelligence and/or artificial intelligence solutions. Derive more insightful business intelligence results for enhanced process improvement and decision support.

APIs 96

APIs Engineering Analytics Call Center 96

AWS Machine Learning

NOVEMBER 30, 2023

As a fully managed service, you can scale your model deployments, minimize inference costs, and manage your models more effectively in production with reduced operational burden. Finally, we present a comparative analysis of latency improvements with LOR over the default routing strategy of random routing.

Engineering 86

Engineering APIs Benchmark Enterprise 86

AWS Machine Learning

OCTOBER 6, 2022

To accomplish this goal, Synamedia’s Software Engineering Fellow, Avi Fruchter, turned to Amazon Rekognition , a fully managed video analysis service that helps accelerate the process of using computer vision models to detect relevant scene-level occurrences such as objects, activities, and even text and scenes.

APIs 65

APIs Engineering Enterprise Advertising 65

AWS Machine Learning

APRIL 5, 2023

In this post, we demonstrate how to use Amazon Rekognition to perform image analysis. When working with the Amazon Rekognition celebrity detection API , many elements are returned in the response. The following are some key response elements: MatchConfidence – A match confidence score that can be used to control API behavior.

APIs 76

APIs Entertainment Personalization Accountability 76

AWS Machine Learning

AUGUST 23, 2022

Conducting a what-if analysis for demand forecasting can be challenging because you first need accurate models to forecast demand and then a quick and easy way to reproduce the forecast across a range of scenarios. With today’s launch, you can easily conduct what-if analysis up to 80% faster. Solution overview. Choose Create.

APIs 78

APIs Engineering Management Marketing 78

AWS Machine Learning

AUGUST 4, 2023

Benefits of the SageMaker and Data Cloud Einstein Studio integration Here’s how using SageMaker with Einstein Studio in Salesforce Data Cloud can help businesses: It provides the ability to connect custom and generative AI models to Einstein Studio for various use cases, such as lead conversion, case classification, and sentiment analysis.

APIs 72

APIs Engineering Enterprise Technology 72

OrecX

AUGUST 17, 2021

REST API for easy integration and to pull in 3rd party data that is important to the company (from CRM, speech analytics systems, etc.). Ability to access and control your own recorded voice data (without paying extra) for analysis, evaluation and compliance purposes.

APIs 71

APIs CRM Analytics Management 71

JivoChat

JANUARY 31, 2023

There is where data analysis comes in, you can use the data your company has, and key performance indicators (KPIs) to indicate what path you should follow. Data Analysis Masterclass With the Data Analysis Masterclass, you will learn basic formatting in Excel, string functions in SQL, and how to connect Python and MySQL.

Analytics 75

Analytics APIs Scripts Big data 75

AWS Machine Learning

MAY 25, 2023

We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

MARCH 1, 2024

Lambda receives the iterative transcripts from EventBridge, determines when a conversation is complete, and invokes the Transcript API within Genesys Cloud and drops the full transcript in an S3 bucket. Next, you set up OAuth2 credentials in Genesys Cloud for authorizing the API call to get the final transcript. Choose Add Client.

Chatbots 92

Chatbots APIs Self service Contact Center 92

AWS Machine Learning

OCTOBER 27, 2022

They faced two challenges: how to reduce food waste, and how to manage forecast models for over 10,000 SKUs and thousands of stores efficiently and at scale. Advanced inventory forecasting using machine learning (ML) allows retail stores to maximize sales and minimize waste through more effective inventory management and turnover.

APIs 96

APIs Best practices Metrics Government 96

AWS Machine Learning

DECEMBER 12, 2022

Amazon Comprehend provides customized features, custom entity recognition , custom classification , and pre-trained APIs such as key phrase extraction, sentiment analysis, entity recognition, and more so you can easily integrate NLP into your applications. In the following sections, we explore both notebooks.

APIs 74

APIs Accountability Enterprise Metrics 74

AWS Machine Learning

NOVEMBER 29, 2023

Amazon SageMaker Studio provides a fully managed solution for data scientists to interactively build, train, and deploy machine learning (ML) models. With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker.

APIs 81

APIs Management Engineering Big data 81

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. This essential tool automates the process, ensuring accuracy and efficiency in call management. This information facilitates performance analysis, accountability, and targeted training and coaching for agents.

Call Logging 59

Call Logging voip Contact center software CRM 59

Lumoa

FEBRUARY 15, 2021

Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. For example, Lumoa has very clear open APIs and you can easily integrate into any modern platform. These platforms usually have a rich set of APIs, so it is very easy to integrate them into Lumoa.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows. creating visualizations such as charts).

Sales 52

Sales CRM Scripts APIs 52

aircall

AUGUST 18, 2022

The Aircall engineering team is nearly 200 people, organized in agile teams owning different business domains like Telephony, User Management, Dashboard, Integrations, and so on, with more than 30 teams in total. Most of our internal APIs are REST , but we are introducing GraphQL APIs for our client applications with great results. .

SaaS 62

SaaS Engineering APIs Management 62

Pipkins

OCTOBER 23, 2019

At Pipkins, we understand that every business has unique needs that drive their decision when choosing a workforce management software platform. We start with a summary presentation and brief ROI analysis, during which you are encouraged to ask questions and detail any points of interest. Step Two: Workforce Management Focused Demo.

Management 40

Management APIs Engineering Call Center 40

CSM Magazine

MARCH 20, 2024

Standards such as OpenAPI Specification (OAS) allow for clear communication between different systems, while universal APIs enable machines to access a wide range of services without the need for custom integration efforts. The integration of machine learning must be managed responsibly to uphold data integrity and confidentiality.

Transportation 52

Transportation APIs Automotive Entertainment 52

AWS Machine Learning

JANUARY 12, 2023

However, this can mean processing customer data in the form of personally identifiable information (PII) in relation to activities such as purchases, returns, use of flexible payment options, and account management. They include logs from over 200 Amazon ECS apps across test and prod environments in Fargate that push logs into Logstash.

Engineering 104

Engineering APIs Accountability Metrics 104

JustCall

JANUARY 5, 2023

Moreover, speech analytics solutions differ from voice recognition as the latter is just concerned with speech transcription whereas the former also delivers emotional analysis and performance insights. Managers can use AI to search and analyze calls to acquire insight into various elements of interactions. What is Speech analytics?

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

NOVEMBER 3, 2022

Amazon Redshift is a fully managed, petabyte-scale data warehouse service in the cloud. In Part 1, we saw how to use Amazon Textract APIs to extract information like forms and tables from documents, and how to analyze invoices and identity documents. Extract default entities with the Amazon Comprehend DetectEntities API.

Analytics 75

Analytics APIs Healthcare Big data 75

SmartAction

NOVEMBER 1, 2023

Conversational AI can be used in any industry for various use cases, including billing and payments, collection, authentication, claims, order management, scheduling, and reservations. It linked via API to internal data sources and current customer input to find a successful solution. So it’s wise to consider those in advance.

Contact Center 63

Contact Center Virtual Agent Interactive Voice Response Chatbots 63

Hello Customer

JUNE 30, 2022

Adding data from other systems allows you to understand customer feedback even better, as it adds an additional insight layer to the analysis. We understand that you already have enough platforms and systems to manage. Of course, you can also connect with any other application via API , which does require development on your end.

Feedback 52

Feedback APIs CRM Surveys 52