Enghouse Interactive
JULY 29, 2020
Delivering this consistently means trusting and empowering your people, as this second case study from Alaska Airlines shows. #2: 2: A Case Study to #MakeMomProud: Alaska Airlines Decided that Employees Can Make It Right. Everyone at Alaska Airlines is held accountable, given permission, and trusted to help a customer in need.
Outsource Consultants
JANUARY 3, 2024
Grading our 2023 BPO Industry Predictions Prediction: Agent Morale is 2023’s Top Priority In late 2022, we heard from new clients that a key concern for 2023 was partnering with BPO vendors adept at managing rising attrition rates. This change in focus led clients to make decisions increasingly based on agent satisfaction levels.
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ShepHyken
MARCH 23, 2018
Impact: When employees become disengaged from leadership, it leads to fear and distrust, which negatively impacts productivity, customer experience, and morale. Negative customer reviews or feedback. Read Shep’s latest Forbes Article: How Southwest Airlines Keeps The Romance Alive With Its Customer.
360Connext
APRIL 28, 2017
Delta Airlines Cargo is a bigger business than you may realize as a regular airline passenger. What do you think you did to earn this kind of feedback? ” Morale, motivation, and consistency in performance go up. Save 1,000 words. Shipments of cargo sit beneath you on almost every flight.
CX Journey
JULY 13, 2017
Herb Kelleher, Southwest Airlines. Employee Engagement is not. a strategy a mandate employee motivation employee recognition something that is "done" (I read an article once that included a note about "if employee engagement is done properly.") Employees obviously have ownership in this thing called engagement: it comes from within them.
ProProfs Blog
DECEMBER 23, 2019
Like in ProProfs Chat, not only do you get to initiate a chat with your website visitors but also take their feedback at the end of the chat through a post-chat survey form. Rely on customer feedback. Their feedback towards the services they received via your operators through post-chat survey form. Get their honest opinions.
Quiq
JULY 28, 2022
Airlines and hotels are among the top industries seeing a drop, brought on by both internal and external factors. And staffing shortages continue to be an issue, especially in positions that can struggle with keeping up morale. After your guests purchase an airline ticket, can you provide FAQs about their travel destination?
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