Quiq

JULY 28, 2022

Airlines and hotels are among the top industries seeing a drop, brought on by both internal and external factors. Toward the beginning of the pandemic, almost 90% of customers experienced longer wait times than usual, according to CallMiner research. But there are some things you could be doing to exacerbate customer wait times.

Customer Service 90

Customer Service Wait times Airlines Morale 90

360Connext

APRIL 28, 2017

My favorite metric was how they determined the incredible results of reducing wait time. So Comcast made dramatic efforts to improve the wait times and engaged their employees in the field to help. The result of reducing YEARS off the wait time for one region illustrates the power of customer experience!

Airlines 77

Airlines Wait times Metrics Morale 77

SharpenCX

JANUARY 14, 2020

Can you boost morale, improve your service level, and retain customers without the extra cash? Engage Employees and Boost Agent Morale. Sit down with each agent for 1:1s to open the door for feedback. Internet and cable providers and airlines top my list. Maybe customers complain about hold time. And guess what?

Call Center 76

Call Center Customer Service Morale Finance 76

ProProfs Blog

AUGUST 8, 2019

Southwest Airlines. Menu problems have to lead to issues like: Drive through wait-time increased to three minutes and ten seconds. Wait time becoming intolerable. Employees’ morale getting impacted due to incoming complaints. Get Detailed Feedback. reducing customer wait time.

Customer Service 76

Customer Service Airlines Feedback Sales 76

Netomi

JANUARY 5, 2022

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Dan Gingiss.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98