CX Lessons from Jeanne Bliss Part 2 – Alaska Airlines
Enghouse Interactive
JULY 29, 2020
Delivering this consistently means trusting and empowering your people, as this second case study from Alaska Airlines shows. #2: 2: A Case Study to #MakeMomProud: Alaska Airlines Decided that Employees Can Make It Right. Decision Intent: Let customer issue recovery be natural, human and right. We trust you. It just earned J.D.
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