Enghouse Interactive

JULY 29, 2020

Delivering this consistently means trusting and empowering your people, as this second case study from Alaska Airlines shows. #2: 2: A Case Study to #MakeMomProud: Alaska Airlines Decided that Employees Can Make It Right. Decision Intent: Let customer issue recovery be natural, human and right. We trust you. It just earned J.D.

Airlines 40

Airlines Chief Customer Officer Accountability Personalization 40

Nicereply

SEPTEMBER 2, 2020

Customer satisfaction doesn’t just impact the business’ bottom line, it also impacts team morale and retention rate. To make money, businesses need customers. Ideally, these customers are happy, tell their friends about you, and keep coming back. Soon loyal customers may start to leave. The NPS question! ).

Airlines 126

Airlines Morale B2C Feedback 126

ProProfs Blog

AUGUST 8, 2019

By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand. Except, to reach that point, a business needs to make sure that they have: the right customer support team in place. the best technology to reach customers before they do. McDonald’s.

Customer Service 76

Customer Service Airlines Feedback Sales 76

ProProfs Blog

DECEMBER 23, 2019

Like in ProProfs Chat, not only do you get to initiate a chat with your website visitors but also take their feedback at the end of the chat through a post-chat survey form. ProProfs Live Chat also helps your operators understand the customer pain-points and improve response time to make sure that no customer feels left out.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

LiveChat

APRIL 19, 2016

Social media has become an essential ingredient of great customer service, but there are some aspects that are specific to certain businesses, and need to be adapted as such. However, once you’re done, you’ll end up with a customer service that’s ready anytime for any type of reaction from the people using your service or product.

Best practices 50

Best practices Customer Service Feedback Airlines 50

Netomi

JANUARY 5, 2022

Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. He is an expert in transforming how employees work with customers through multiple digital marketing strategies. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

OCTOBER 17, 2017

By responding to inquiries, feedback, praise, and complaints in a timely and compassionate way, you will be able to cultivate a caring brand image, and in turn generate more positive, productive connections, rather than one-sided posts. …On Hearing from your customers is an indispensable part of growing a successful business.

Customer Service 52

Customer Service Customer Care Feedback Surveys 52