Airlines Feedback Morale Surveys 
Outsource Consultants
JANUARY 3, 2024
Grading our 2023 BPO Industry Predictions Prediction: Agent Morale is 2023’s Top Priority In late 2022, we heard from new clients that a key concern for 2023 was partnering with BPO vendors adept at managing rising attrition rates. This change in focus led clients to make decisions increasingly based on agent satisfaction levels.
ShepHyken
MARCH 23, 2018
63% of US CEOs are hiring , but they say it is more difficult to find the qualified workers they need (PwC 21st Annual Global CEO Survey). Situation : Your latest employee survey reveals a decline of trust in leadership. Negative customer reviews or feedback. Situation : A top goal for 2018 is hiring key talent.
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Nicereply
SEPTEMBER 2, 2020
Customer satisfaction doesn’t just impact the business’ bottom line, it also impacts team morale and retention rate. A great example of this has been demonstrated by United Airlines. You might recall the recent bad customer service of United Airlines and how that’s affected them (hint: customers and employees are not happy).
Quiq
JULY 28, 2022
CX fell for 19% of brands in 2022—the highest proportion of brands to drop in one year since the survey’s inception. Airlines and hotels are among the top industries seeing a drop, brought on by both internal and external factors. After your guests purchase an airline ticket, can you provide FAQs about their travel destination?
ProProfs Blog
AUGUST 8, 2019
Southwest Airlines. Employees’ morale getting impacted due to incoming complaints. Get Detailed Feedback. Your services can also become more flexible once you learn how to get detailed feedback and act upon them. Table of contents [ Hide ]. Bad Customer Service Stories. McDonald’s. Inspirational Customer Service Stories.
ProProfs Blog
DECEMBER 23, 2019
Maybe a couple of customer surveys. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Rely on customer feedback. Their feedback towards the services they received via your operators through post-chat survey form.
SharpenCX
JANUARY 14, 2020
Can you boost morale, improve your service level, and retain customers without the extra cash? Engage Employees and Boost Agent Morale. Sit down with each agent for 1:1s to open the door for feedback. Internet and cable providers and airlines top my list. Where do you start to improve your call center team?
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