ai-assistant 
COPC
OCTOBER 26, 2023
AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.
TechSee
JUNE 23, 2021
Companies recognized the need to deliver engaging, frustration-free online experiences for their customers, and many turned to remote visual assistance to help them achieve their goals. Today, remote assistance has become a standard in customer service and is here to stay. The Game-changing Benefits of Remote Visual Assistance.
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AWS Machine Learning
FEBRUARY 20, 2024
However, the supply of skilled people is being outstripped by the increasing demand for content, requiring automation to assist with localization workflows. The AWS team played a pivotal role in assisting ZOO in prototyping, evaluating, and understanding the effective deployment of custom ML models, specifically designed for diarization.
AWS Machine Learning
SEPTEMBER 28, 2023
In either case, as knowledge management becomes more complex, generative AI presents a game-changing opportunity for enterprises to connect people to the information they need to perform and innovate. To help tackle this challenge, Accenture collaborated with AWS to build an innovative generative AI solution called Knowledge Assist.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
JustCall
AUGUST 8, 2023
But you can avoid the mindless note-taking that comes with it—with an AI meeting assistant. In this guide, we will decode virtual meeting assistants and how you can use them to be more productive and multitask without losing your mind (or time). What Is an AI Scheduling Assistant? Let AI do the grunt work for you!
Contact Center Pipeline
JULY 1, 2021
Below, NICE CXone’s Chris Bauserman discusses how AI-powered virtual assistants provide a more natural, personalized and frictionless experience for end customers. Each post examines a vital technology that supports contact centers in the transition to a permanent remote-work model. He […].
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
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Experience the transformative power of AI in customer service! Discover how AI-driven contact centers revolutionize interactions, streamline operations, and deliver hyper-personalized experiences.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
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Real-time agent assist technology is enabling leading contact centers to accomplish these goals. Contact center leaders understand that frontline agents need in-call guidance to manage complex calls and drive higher levels of employee and customer experience.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
continues to recover from the economic implications of the global pandemic, certain technologies have come to the rescue, paving the way for a burgeoning remote workforce, the adoption of AI-powered virtual assistants, and more. How to mitigate the impact of an understaffed contact center with conversational AI. As the U.S.
Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA
One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. It may seem quite risky to leave emergency roadside assistance in the hands of a virtual agent, but AAA took careful steps to ensure it was done right.
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