aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

Totango

AUGUST 14, 2020

Lucid bridges the gap between global questions and human answers by connecting buyers and sellers in one central location for survey sample groups. Audience: When it comes to relaying feedback to internal stakeholders, what tools do you use to collect customer feedback, share it internally, and present it in a clear way?

Accountability 156

Accountability Feedback Sales Upselling 156

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. The need of the hour? Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Sales 88

Sales Coaching Calibration B2B 88

DMG Consulting

AUGUST 3, 2020

Sales, Marketing and Enterprise Uses of Interaction Analytics. The potential uses of IA span all customer-facing departments in an enterprise, sales and marketing being the biggest. Sales Use Cases . Customer feedback from IA should also be used to complement findings from focus groups. Monthly DMG Newsletter.

Enterprise 72

Enterprise Analytics Sales Marketing 72

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels. But listening isn’t always that easy.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

JustCall

MARCH 13, 2023

For many sales managers, sales coaching techniques are either too difficult to execute or too complicated to achieve. But if executed strategically, they can turn out to be the difference between an average sales manager and a high-performing one. Here are 5 sales coaching techniques worth a try.

Coaching 40

Coaching Sales Feedback Metrics 40

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. more expensive than JustCall’s, despite offering fewer features both in the sales dialer and the overall platform.

Sales 52

Sales APIs Analytics Abandon rate 52

ShepHyken

FEBRUARY 9, 2018

Not only will it solve your content reach and trust issues, you’ll also get the best customer service team in the world – a group of loyal and highly-engaged employees. Train your sales team using the right technology. Ask for feedback. Leveraging employee advocacy is like killing two birds with one stone.

Customer Service 383

Customer Service Morale Sales Coaching 383

ChurnZero

JUNE 25, 2021

Customer Success is an emerging industry, and so it’s understandable that there’s some confusion around how it differs from the longer-standing functions of Customer Support, Account Management, and Professional Services. Customer Success vs. Account Management. Account Management. Customer Support is reactive and round-robin.

Accountability 52

Accountability Customer Support Management Consulting 52

The Northridge Group

AUGUST 19, 2020

At The Northridge Group, we frequently come to the aid of companies with struggling contact centers, but what about the ones already doing a pretty good job? It will be very different depending on your business model; if you are in financial services versus sales versus a contact center selling items online.

Contact Center 145

Contact Center Coaching Call Center Wait times 145

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. While some organizations have CSMs handle the entire upsell process, others bring in sales team members to help facilitate negotiating and contracts. This is what’s commonly known as joint account planning.

Accountability 42

Accountability Upselling SaaS Feedback 42

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

ShepHyken

AUGUST 30, 2019

While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value. Most marketers focus on maximizing the profits from the initial sale, but how do you grow and sustain customer lifetime value for the entire customer cycle?

Airlines 263

Airlines Metrics Advertising Sales 263

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

ProProfs Blog

DECEMBER 23, 2020

Once you know how your customers are and what makes them tick, you can plan your marketing and sales strategies better. Customer segmentation can be identified as the process of grouping customers together on the grounds of common characteristics they share. And why not, it helps you understand your customers even better.

Marketing 131

Marketing Accountability Feedback Customer Support 131

CrazyCall

FEBRUARY 28, 2019

That’s exactly how it looks like when you don’t get feedback at work. Managers and team leaders should focus on providing constructive feedback in order to optimize the work of their employees as well as their own efforts. Yet, they should always be cautious, using only accurate information when giving feedback.

Feedback 95

Feedback Construction Best practices Surveys 95

Taylor Reach Group

APRIL 4, 2023

In our years of assisting clients in avoiding the risks and creating successful implementations, we at the Taylor Reach Group have identified eight keys to successful implementations. Be thoughtful about what you need. Urgency and scarcity are just sales tactics—and they’re effective! Get feedback from the front-line.

Contact Center 62

Contact Center Consulting Consulting Feedback 62

Fonolo

APRIL 8, 2021

This may involve a combination of group and individual engagements. Segment your customers into groups, such as location, average income, and most common products or services purchased. It collects information about their query such as their name, account number, and more. TIP: Gather customer feedback!

First call resolution 129

First call resolution Interactive Voice Response Call Center Best practices 129

DMG Consulting

DECEMBER 7, 2021

The potential uses of IA span all customer-facing departments in an enterprise, including sales and marketing, among others. Interaction analytics should be used to replace or complement focus groups and to validate new ideas for products and services identified by focus groups or suggested by customers.

Analytics 77

Analytics Contact Center Enterprise Consulting 77

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers. of podcasts worldwide.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ChurnZero

FEBRUARY 21, 2022

Here’s a standard customer advisory board definition: a customer advisory board is a group of trusted, hand-picked customers or influencers brought in by a business to be thought leaders and help the company gain key insights into their customer base. Plus, feedback like this can help you develop and deliver better products in the future.

SaaS 98

SaaS Feedback Advertising Customer centricity 98

CSM Magazine

AUGUST 25, 2020

With staggering numbers like these, it’s not surprising that many businesses invest in the development of social media strategies to convert more leads into sales. We’ve gathered the best five strategies worth implementing to convert extra leads to sales. So, how do you create a no-fail social media strategy to boost your conversions?

Sales 52

Sales Entertainment Advertising B2B 52

JustCall

APRIL 5, 2023

Before we look at the top 7 customer success management tools, ensure that the CSM tool you select can: Identify and create accurate customer profiles Capture customer data, history, and feedback in real-time. As a part of this process, the customer success manager: Organizes welcome emails Sets up their account Resolves queries, etc.

Management 52

Management CRM Analytics Customer retention 52

PeopleMetrics

JANUARY 24, 2022

This embodies the 80/20 principle – that a small % of your customers (20%) account for a large proportion of your sales (80%). Advisory boards consist of a sample of your high-impact customers (usually 30-300) that commit to providing feedback for a certain period of time (usually a year). Fire away those ad hoc surveys!

B2B 90

B2B Journey mapping B2C Benchmark 90

ChurnZero

DECEMBER 15, 2020

Across their suite of aptitude, personality, and skills tests, the group helps organizations make better talent decisions. Criteria Corp started with Account Managers and was a largely reactive team. What originally began as effectively ‘Customer Support with a bit of sales” eventually evolved into a fully mature CS function.

Accountability 98

Accountability B2B Customer centricity SaaS 98

CSM Magazine

JUNE 22, 2023

Supporting Sales and Marketing Initiatives Datasets also play a vital role in supporting sales and marketing initiatives. High-quality data allows businesses to segment their customer base and develop targeted campaigns that resonate with specific groups.

Customer Service 52

Customer Service CRM Accountability Customer retention 52

Global Response

JULY 3, 2023

Call centers aren’t just for solving customer problems and upgrading customer accounts: they’re essential channels to develop customer relationships and loyalty. For one, you can ask your customers directly—through surveys, individual feedback, and so on. Get feedback and follow up. So, how can you do this effectively?

Call Center 62

Call Center outsourcing Customer centricity Upselling 62

Horizon CX

JUNE 5, 2023

Limited Customer Feedback Loops: Effective feedback loops are vital for bridging the perception gap. Unfortunately, some organizations lack comprehensive mechanisms to collect and analyze customer feedback. Without accurate and timely feedback, leaders struggle to align their perceptions with customer expectations.

Customer centricity 52

Customer centricity Metrics Feedback Surveys 52

Blueship Call Center

OCTOBER 9, 2023

Top call center outsourcing companies provide exceptional customer service, it’s reasonable to anticipate sales growth of 20% or more of overall business revenue. Promote truthful consumer feedback It takes more than merely posting signs around the office to promote an honest and ethical workplace.

outsourcing 75

outsourcing Call Center Customer Care Coaching 75

Totango

NOVEMBER 18, 2020

By following the steps outlined below, CS teams can ensure a simple and efficient onboarding process: Share sales data with the CS team to ensure a smooth handover . Ask for customer feedback and make sure to close the loop. Ask for customer feedback and make sure to close the loop. Scale digital communication with customers.

Feedback 78

Feedback Best practices Customer retention Enterprise 78

ClientSuccess

JANUARY 10, 2020

By joining in customer conversations early on – even during sales conversations – CSMs can start to lay the groundwork with these key customer groups. . By putting metrics in place and tracking real-world activities to each of these KPIs, onboarding teams can be more focused on how they work with customer groups. .

Best practices 65

Best practices Metrics Feedback SaaS 65

ClientSuccess

JANUARY 10, 2020

By joining in customer conversations early on – even during sales conversations – CSMs can start to lay the groundwork with these key customer groups. . By putting metrics in place and tracking real-world activities to each of these KPIs, onboarding teams can be more focused on how they work with customer groups. .

Best practices 64

Best practices Metrics Feedback SaaS 64

SmartKarrot

MAY 12, 2023

In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.

Accountability 10

Accountability Management Revenue potential Upselling 10

SmartKarrot

MAY 12, 2023

Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success.

Accountability 10

Accountability Management B2B Best practices 10

Satrix Solutions

FEBRUARY 12, 2020

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. Use customer feedback to define company priorities.

B2B 78

B2B Feedback Consulting Consulting 78

aircall

JANUARY 24, 2022

The idea of customer support is more than a necessity for post-sale activities. You have many more opportunities to show your customers that you value them from the initial sale to after-care support, customer service, and new sales. Account updates. The customer relationship isn’t over at the close of a sale.

Call Center 126

Call Center Best practices call center software CRM 126