Quadient
MAY 23, 2022
While every business function that touches the customer influences the experience, the primary responsibility and accountability lands with the contact center. He has authored 21 in-depth reports and books on workforce optimization applications, in addition to co-authoring two books, numerous articles and white papers.
C3Centricity
AUGUST 2, 2021
As mentioned last week, you can download the full white paper HERE. If your product does not perform according to your specifications or breaks down too often, the account will find another supplier. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
inmoment
JULY 6, 2020
As we outline in our recent white paper on this subject, Five Predictions About The Future of Retail Banking , retail banking brands can achieve this goal by asking the right questions. Specifically, retail banks must discover which transactions could have taken place and what accounts might have opened were it not for the Coronavirus.
Monet Software
JANUARY 6, 2020
Innovative software gathers call history from the automatic call distributor (ACD) and customer data from any integrated customer relationship management (CRM) system, such as Salesforce. And if email accounts are overflowing, additional agent time can be devoted to answering those inquiries. It’s all a matter of call center metrics.
Monet Software
FEBRUARY 13, 2020
Before we get too down on spreadsheets, let’s acknowledge that they are ideal for many purposes, as accountants will attest. With a few clicks, the new reality can be reflected in the system, and the WFM solution will then draw on historical data from the ACS and even CRM integrations (e.g., Can you say spreadsheet ?
Cincom
APRIL 30, 2020
These clues may include online behaviors such as white paper downloads, browsing product literature, selected video or other content perused on your webpage. You will be making assumptions and guesses if you don’t speak with all relevant contacts , influencers and decision-makers within the account. Inadequate Discovery.
GetFeedback
FEBRUARY 15, 2019
They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. A workflow could create a follow-up task for the customer’s account manager, or even automatically reopen support cases that receive poor survey responses. Who are they? How to use NPS.
Expert insights. Personalized for you.
105 
Let's personalize your content