product call-center-analytics Accountability Course SaaS Sales 
JustCall
FEBRUARY 11, 2022
Bagging a sales job is like closing a sales deal. Instead of selling a product, you’re selling your candidature to an employer. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place.
Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. It’s no secret that many people can’t stand call centers…”.
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Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . It ties up lines and makes the whole center fall behind. Tyler Riddell.
aircall
FEBRUARY 12, 2021
Operations is responsible for ensuring that the production process gets completed from beginning to end. Sales operations and support operations fall under the overall responsibility of your operations leader. . What Is Sales Operations? Collectively, sales team members make up a call center. .
ChurnZero
FEBRUARY 5, 2021
Here’s the short and the long of it: if you’re a Customer Success leader who is looking for consolidated business, product, and customer data, then you can probably piggyback on the Business Intelligence (BI) tool your SaaS company already uses – and this will likely be heavily suggested (or even mandated) by your CEO or other C-suite leaders.
aircall
AUGUST 16, 2018
Successful B2B sales can be an indirect, multi-step process. How can my product fulfill a need for this organization? Collecting this information will usually involve research, discovery calls/emails, and a healthy amount of LinkedIn stalking. Who are the decision makers? What metrics do they care about?
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). These phone calls are often kept for many reasons, including: Protection against liability. To train and evaluate call center staff. To ensure the quality of customer service.
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