Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Integrity Solutions

NOVEMBER 19, 2018

So, we seek feedback and recognition frequently. In fact, according to Oxford Economics, we typically want feedback 50% more often than any other employees. To us, having a coach is more important than having a manager. How well-equipped are your managers to meet this growing demand for coaching? And the cycle continues.

Coaching 76

Coaching Sales Feedback Management 76

Toister Performance Solutions

JULY 8, 2021

They impart information, challenge us to grow, and in the case of a boss, hold us accountable. The tellers who excelled after training had managers who set clear expectations, gave regular feedback, and reinforced what was learned in the formal class. One way to fix this is with a workshop planning tool.

Customer Service 71

Customer Service Coaching Management Accountability 71

Kristina Evey

APRIL 28, 2015

Interested companies gather a little information, talk about it from time to time, hire a consultant, might spend a little money for a workshop or training session, and believe that they are on the right track. So, the golf pro and the body builder, they have a goal. They have clarity. They have a vision of success.

Customer Service 113

Customer Service Coaching Consulting Consulting 113

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

JANUARY 4, 2024

Pure ‘relationship management’ CSMs, with access to onboarding specialists, product specialists, and account management layers, will become a structure of the past.” “I’m calling it now,” says CS management coach Ryan Johansen. ” But how will customer success teams fare under the pressure?

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

SmartKarrot

FEBRUARY 2, 2022

Provide feedback to the Product Team to help improve platform offerings. Educate customers on the Dover product and coach them through their recruiting efforts. Interface with the customer-facing team to guide product decisions and priorities based on customer feedback. Manage and own account retention, renewals & churn.

Feedback 19

Feedback Coaching Education Best practices 19

SmartKarrot

FEBRUARY 9, 2023

Promote user adoption through a variety of touchpoints, such as workshops, product roadmap discussions, training, and forming connections with a number of champions and power users. Establish quarterly business reviews (“QBRs”) to gauge the health of your customers, get feedback, and communicate planned product upgrades.

Finance 19

Finance Accountability Coaching Engineering 19

JustCall

MARCH 7, 2023

They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. This means reviewing your sales, measuring KPIs, monitoring customer feedback, and tracking customer sentiment.

Best practices 52

Best practices Sales Morale Personalization 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

JUNE 26, 2020

feedback SMS. You can SMS for confirmation or feedback at any point along the customer journey. Feedback SMS improves customer service. Banking institutions: You can create a bot to auto-reply to queries like ‘What is my account balance’, ‘What is my credit card due amount and date’, ‘What are my last 10 transactions’.

Real estate 52

Real estate Education Sales Feedback 52

CX Journey

JUNE 20, 2019

Despite the confidence and eloquence of a growing number of Agile Coaches and Scrum Masters, best practice for business teams is still not proven. Together this encourages personal accountability and early transparency. Early feedback can help address misunderstandings and bring to life priorities. This is one of those examples.

Analytics 55

Analytics Coaching Feedback Best practices 55

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts. Conduct training/on boarding workshops for new and growing customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

Amity

MAY 9, 2016

We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years. When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). I am responsible for Customer Revenue.

Coaching 56

Coaching Upselling Accountability Sales 56

TLC Associates

JUNE 20, 2019

Seasonal agents might not have received proper training to resolve issues or ongoing coaching to improve their skills. Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. Internal tools and programs might prevent quick and seamless conclusions on the first attempt.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

CX Journey

JUNE 20, 2019

Despite the confidence and eloquence of a growing number of Agile Coaches and Scrum Masters, best practice for business teams is still not proven. Together this encourages personal accountability and early transparency. Early feedback can help address misunderstandings and bring to life priorities. This is one of those examples.

Analytics 32

Analytics Coaching Feedback Best practices 32

SmartKarrot

APRIL 15, 2021

Provide meaningful feedback regarding new reports, updates or tools needed for client success. Maintain a high level of urgency on the execution of customer accounts within GlobalTranz’s standard operating procedures (SOP’s). Provide feedback to engineering and product teams on product gaps and areas of improvements.

Engineering 10

Engineering Accountability Coaching Best practices 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

Best practices 10

Best practices Enterprise B2B Metrics 10

SmartKarrot

JANUARY 28, 2022

This will help get better feedback , understand the process differently, and result in a good product with a smoother workflow. New tools for customers can be created Special workshops and webinars for customers Guides for customers to solve their pressing problems Leveraging community of experts to help customers better. Final Words.

Management 10

Management Brand ambassadors SaaS Engineering 10

Russel Lolacher

JUNE 13, 2022

So folks will come and shop in their stores, you want that feedback, how was your experience all that good stuff, right? But when we were able to convince them, let’s come start meshing this data together, looking at customers and employees feedback at the same time. So the client had customer surveys, right?

Coaching 59

Coaching Engineering Personalization Feedback 59

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Develop a sales strategy to achieve organizational sales goals and revenues through expansion of existing accounts.

Coaching 3

Coaching Accountability Education Best practices 3

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value. Being the main point of contact between the company and the clients.

Coaching 19

Coaching Best practices Feedback Accountability 19