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Guest Post: How to Create Massive Customer Surplus through Memorable Onboarding & Obsessive Service

ShepHyken

Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. Step 5: You send a feedback survey plus a gift card after four weeks in the program to gauge where they’re at and see how it’s going. Conclusion.

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Top 5 Customer Service & CX Articles for the Week of July 17, 2023

ShepHyken

Using regression analysis, they pinpointed the five most important factors in creating a better employee experience: mutual trust, C-suite accountability, alignment of employee values and company vision, recognizing success, and seamless technology. My Comment: I’ve always said, “Success doesn’t happen by accident.”

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Maximizing Revenue through Account Mining: What Your Playbook Should Include

SmartKarrot

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Let’s delve into this strategic playbook to maximize revenue through account mining. Let’s delve into this strategic playbook to maximize revenue through account mining.

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Top 5 Customer Service & CX Articles for the Week of May 29, 2023

ShepHyken

For businesses, this meant being held accountable to a standard of excellence that Americans have always come to expect. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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Fox Rent a Car: Stop Gaming Your Surveys

Interaction Metrics

Giving us a 9 or 10 lets me know that we are doing something right and your feedback allows me to also correct any inefficiencies we may have.” Your feedback is important,” claimed the survey. Give a customer the chance to complete the journey with your company before ending their opportunity to give feedback. overcharge.

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WATCH NOW: Customer Journey Mapping: Which Touchpoints Really Matter? | PeopleMetrics LIVE!

PeopleMetrics

your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. Explore our CX solutions, designed to deliver a consistent experience every time.

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Customer Experience Digitization: 7 Strategies to Get The Best Results

Lumoa

User interface feedback and qualitative surveys Digitizing Customer Experience: A Key Step to Make Your Company Competitive The Connection between Digital Transformation and Customer Experience The term digital transformation refers to integrating digital technology into all aspects of a business. Optimizing your online presence 2.