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VoIP Integration With CRM: Everything You Need to Know

JustCall

What happens when you combine the power of VoIP with the flexibility of automated integrations? VoIP integration with CRM is meant to suit the needs of both modern customers as well as the workplace of today. If you want to build versatile and customized workflows, you need to tap into VoIP integration for your business.

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HIPAA-Compliant VoIP Phone Software: Everything You Should Know

JustCall

A HIPAA-compliant VoIP phone system ensures the privacy and confidentiality of patients' information. HIPAA compliant calling is not a superfluous formality, but a requirement. But what is HIPAA and why do you need a HIPAA-compliant VoIP phone system ? Is Your VoIP Phone System HIPAA Compliant? What is HIPAA Compliance?

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How to Set Up a VoIP Phone at Office (or Home)

JustCall

This has made VoIP software a north star in conversations, adopted even by small businesses owing to its infinite benefits. VoIP solutions are particularly handy in the present ecosystem where remote working and BYOD models are prevalent. But first, let’s address a common question… Why Switch Over to a VoIP Phone System?

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HIPAA Compliant VoIP Phone System: Everything You Should Know

JustCall

A HIPAA compliant VoIP phone system ensures the privacy and confidentiality of patients’ information. HIPAA compliant calling is not a superfluous formality, but a must-have for the healthcare industry. But what is HIPAA and how does a HIPAA compliant VoIP phone system help your business? Call Recordings.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more.

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Inbound Call Center Services – Here’s What You Should Know Before Outsourcing

Babelforce

Starting or expanding a call center isn’t easy or cheap. Outsourcing inbound call center services is a good alternative for some businesses. What exactly are outsourced inbound call center services? Outsourced inbound call center services are third-party businesses that handle customer calls on your behalf.

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Essential Call Center Tools to Increase Agent Efficiency

Calltools

Numerous industries use call centers for different purposes like providing customer services, tech support, increasing sales, and collecting debts. A call center can’t perform its most essential tasks, though, without the right tools. Hardware for Call Centers You can’t have a call center without hardware.