ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

SaaS 98

SaaS Best practices Gamification Feedback 98

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. In the previous blog , we covered the first topic of discussion: Moving from reactive support to proactive success. What is the first value?

SaaS 66

SaaS B2B Education Metrics 66

CSM Magazine

NOVEMBER 21, 2022

One of the most important things for the success of a B2B SaaS company is customer retention. A SaaS customer onboarding checklist is a great place to start but it is rarely enough. When some adjustments are made, take into account what users are saying. The Attention Of The User Is Too Divided.

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SaaS B2B Metrics Customer retention 52

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

TeamSupport

JULY 27, 2020

Based on our eBook, B2B Customer Support: From Discovery to Onboarding and Beyond , once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider. Cost Effectiveness and Flexibility. Customization.

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B2B Customer Support SaaS Accountability 64

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates!

SaaS 52

SaaS Customer retention Metrics B2B 52

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

Amity

FEBRUARY 18, 2014

In Part 1 we expanded Geoffrey Moore’s Four Gears model to this emerging B2B model ( SaaS 2.0 ) In this post we will examine how to operationalize the four gears. Over the past few years the B2B business model has evolved from a ‘Land and Maintain’ model to a ‘Land and Expand’ model. Four Gears Model for B2B SaaS.

B2B 48

B2B SaaS Customer advocacy Metrics 48

CustomerSuccessBox

APRIL 19, 2021

Further, the focus here will be to capture both user and account usage. Users are always seen as a persona belonging to a specific account. Treating each user individually and ignoring the associated persona and account can only take you so far. You want to capture usage of all features that deliver value. Customer Engagement.

Customer retention 52

Customer retention SaaS APIs Metrics 52

CustomerSuccessBox

JUNE 9, 2021

They’ll be very good at it, they’ll be very quick at it, added the experience of onboarding customers and thus are likely to be a lot more consistent, a lot more professional approach in comparison to a generic team, who are likely to be more busy handling accounts as well in comparison to Onboarding specialists.

SaaS 52

SaaS Management Upselling B2B 52

ChurnZero

JULY 9, 2020

Just look at B2B bemouths like Salesforce, Moz, and HubSpot. These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Product Usage – is the account above 80% license utilization with high usage across all features?

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business.

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Enterprise SaaS Engineering Technical Support 95

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company? Customer Onboarding.

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SaaS B2B Customer retention Upselling 52

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Whenever a new SaaS product is introduced to a company, there are often lots of difficulties, obstacles, and learning that’s needed to get them acclimated to the product, how to use the product, to understand it’s functionality, and it’s capability.

SaaS 52

SaaS Finance Advertising B2B 52

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product.

Journey mapping 77

Journey mapping SaaS Enterprise B2B 77

CustomerSuccessBox

JUNE 7, 2021

Acquiring your customers is just a first step in the fruitful partnership process and retaining them is the next big thing and for that matter, it becomes extremely crucial to reduce the churn for any SaaS Business. You can have a look at the 7 types of SaaS Customer Churn you may not be aware of! Logo Churn.

SaaS 52

SaaS Customer retention Accountability Upselling 52

TeamSupport

JULY 20, 2020

This blog series, inspired by the ServiceXRG report , identifies the outcomes we have come to expect from Support, then offers goals and action items that enable us to achieve these outcomes. Let’s take a look at four elements of B2B customer support excellence and the strategic business impact of each. Download the complete report.

Customer Support 98

Customer Support Technical Support B2B SaaS 98

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Personal blog. Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business. Personal blog. But he always has an entrepreneurial spirit.

Sales 129

Sales SaaS CRM B2B 129

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Gain Grow Retain is a free, open community for CS leaders from B2B SaaS companies. Nine Best Customer Success Communities in 2022. CS in Focus. Gain Grow Retain.

Best practices 116

Best practices SaaS B2B Marketing 116

CustomerSuccessBox

JUNE 1, 2021

Account managers, Product Managers but also Industry consultants and sales representatives who can actually be competent Customer Success Managers for your organization. And to know more about the roles of a CSM , check out this blog – What are the responsibilities of Customer Success Manager (CSM)? Account Managers.

Management 52

Management Consulting Consulting B2B 52

SmartKarrot

DECEMBER 23, 2021

Irrespective of whether you are a start-up or an established B2B SaaS company, one thing that you need to keep in mind: products never remain static, and features keep changing over a while. The only thing that needs to be taken into account is change is inevitable. Reasons to communicate product changes to users.

B2B 10

B2B SaaS Education Upselling 10

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. What Is Customer Loyalty?

B2B 108

B2B SaaS B2C Upselling 108

CustomerSuccessBox

MAY 31, 2021

With that said, let’s look at the answer to the most fundamental question, as to how many Success managers should a SaaS company really need? The other responsibilities of a CSM includes- i) Account escalation ii)Periodic health check iii) customer advocacy iv) Renewals and upsells. What is the Ideal Number to start with?

Management 52

Management SaaS Customer advocacy Accountability 52

CustomerSuccessBox

AUGUST 31, 2021

If yes, then this blog is intended for you! Customer Success is the lifeblood of a SaaS business. If you’re a B2B SaaS business, this statement becomes more profound! In B2B SaaS you spend anywhere between 1–3X times the Annual contract value (ACV) as your Cost of Acquiring the Customer (CAC).

SaaS 52

SaaS B2B Upselling Metrics 52

CustomerSuccessBox

AUGUST 1, 2019

Customer Success Managers (CSM) and Leaders in a B2B SaaS company who are handling medium to high-touch customers. I would love to know how you set up account health in your organization and has setting up the right health parameters helped you to be proactive? Who is this post for?

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SaaS B2B Accountability Metrics 74

SmartKarrot

MAY 11, 2022

The first lesson a B2B SaaS (Software as a Service) marketer learns about account-based marketing tactics is that you cannot possibly target each customer in your niche. This is the hard truth of account-based marketing strategy. Develop and execute targeted marketing for key accounts. The answer is quite simple.

Accountability 10

Accountability Marketing B2B SaaS 10

CustomerSuccessBox

APRIL 19, 2022

In this hyper-competitive SaaS world, businesses that have enhanced customer experience make it to the top 10% of the SaaS businesses that are able to achieve 125%+ MRR(Monthly Retention Rate). Once the prospect is qualified as a lead, an account executive will further develop this prospect into a sale. Onboarding Stage.

Metrics 52

Metrics Analytics SaaS Journey mapping 52

CustomerSuccessBox

MARCH 15, 2022

Use this analogy to explain your SaaS business model. For SaaS organizations, the purpose of a free trial is to obtain a customer. In this blog, you’ll learn how to boost your free trial to paid conversion rate using some simple, effective tactics. 5 Ways to Optimize ‘trial to paid’ conversion rate in SaaS.

SaaS 52

SaaS Construction Accountability B2B 52

CustomerSuccessBox

MAY 25, 2021

Have you ever heard any SaaS founder or VP -CS saying,” I‘m okay with losing a few customers every month?”. Customer retention is critical — particularly for B2B SaaS companies. You can know about other retention metrics which matters for your SaaS business . Probably not. And the reason is manifold- . GRR or NRR.

Customer retention 52

Customer retention Metrics Upselling SaaS 52

JustCall

FEBRUARY 17, 2022

A B2B business or SaaS company sales team would benefit from using an Autodialer. This is essential for businesses that get their leads largely from their business websites such as a SaaS product or Agency. A number of B2B tech-based businesses rely on inbound sales and gather their lead contact lists based on inbound queries.

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Sales Abandon rate Real estate voip 104

SmartKarrot

MAY 15, 2023

Key Account Management (KAM) is the art of strategically managing and nurturing these vital accounts, unlocking their full potential and driving long-term growth. In this blog, we present the top seven books for Key Account Management, carefully curated to provide you with a treasure trove of insights, strategies, and practical advice.

Accountability 10

Accountability Management Best practices Customer retention 10

ChurnZero

APRIL 15, 2022

SalesIntel is a leading sales intelligence platform and B2B contact data provider. Many SaaS businesses use a pricing model based on license count. Create a license utilization segment for active (paid and/or freemium) accounts with 100% or more utilization in the last 90 days. Set up a play for the segment.

Accountability 98

Accountability SaaS Upselling Metrics 98

Amity

APRIL 25, 2016

The Glide Consulting Blog. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. The Groove Blog. Follow her weekly blog posts on Customer Success best practices. The Gainsight Blog. C CO Council Blog. The Gainsight Blog. C lientSuccess Blog.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Nicereply

JULY 13, 2021

Dejero is a B2B company that sells a combination of hardware and software. Peter Sajevics is the Head of Customer Success at Stylehub , a B2B E-commerce platform, for anyone who wants to run their business online. They provide B2B SaaS solutions for brands and manufacturers globally. Use your Products.

B2B 98

B2B B2C SaaS Technical Support 98

ClientSuccess

FEBRUARY 8, 2023

If your company is B2B, this could be interpreted as average revenue per logo. Average number of engaged contacts : every customer account has a handful of key contacts or stakeholders driving your project on their side. Look at the total engagement across your customers to determine the average number of engaged contacts.

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Metrics Upselling B2B SaaS 75