Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. With advanced guided selling, deal management, and configuration capabilities, CPQ enables enterprises to scale sales operations, increase efficiency, and improve customer relationships. Centralized Pricing Management: Pricing data gets consolidated within CPQ.

Enterprise 52

Enterprise Sales CRM Engineering 52

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. AWS CodeBuild is a fully managed continuous integration service in the cloud. DynamoDB is used to store the pet attributes.

APIs 94

APIs Metrics Consulting Consulting 94

AWS Machine Learning

NOVEMBER 22, 2023

Starting from the introduction of the Security Pillar and design principles, we then examine the solution design and implementation with four focus areas: access control, data protection, key and secret management, and workload configuration. Centralize identity management, and aim to eliminate reliance on long-term static credentials.

APIs 82

APIs Accountability Enterprise Transportation 82

AWS Machine Learning

FEBRUARY 7, 2024

Solution overview We use Amazon Fraud Detector, a fully managed fraud detection service, to automate the detection of fraudulent activities. Deploy the API to make predictions. Prerequisites The following are prerequisite steps for this solution: Sign up for an AWS account. Review model performance. Deploy the model.

APIs 107

APIs Accountability Metrics Engineering 107

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.

Management 86

Management Schedule adherence Coaching Contact Center 86

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM?

Management 52

Management CRM Analytics Customer retention 52

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

SaaS 98

SaaS Metrics Enterprise Surveys 98

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. Flywheel creates a data lake (in Amazon S3) in your account where all the training and test data for all versions of the model are managed and stored.

APIs 68

APIs Metrics Accountability Scripts 68

VirtualPBX

NOVEMBER 8, 2023

VirtualPBX offered the company a versatile and dependable phone system with the ability to manage multiple calls simultaneously. Ceras Health leverages VirtualPBX’s call queues, voicemail, API integration, softphone apps, and performance metrics tracking to streamline communication across the organization. The solution?

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

JustCall

JANUARY 23, 2024

With aspects like multichannel support and varied products and services into account, businesses need a streamlined platform to reach customers and address their needs on time. A ticketing system, in general terms, refers to an IT support system that allows companies to manage, track, expedite, and resolve issues efficiently.

APIs 52

APIs Chatbots Multichannel Accountability 52

AWS Machine Learning

OCTOBER 10, 2022

GrabDefence (GD), Grab’s proprietary fraud detection and prevention technology, and AWS have launched GDxAFD, a fraud detection solution tailored for mobile apps that integrates GD’s device intelligence capabilities with Amazon Fraud Detector , AWS’s fully managed ML fraud detection solution.

APIs 70

APIs Accountability Metrics Government 70

AWS Machine Learning

JULY 7, 2022

Consider the following best practices when developing your bot: Manage bot schema via code – The Amazon Lex console provides an easy-to-use interface as you design and configure the bot, but relies on manual actions to replicate the setup. Identify user experience metrics – Defining the conversational experience can be hard.

Best practices 75

Best practices Metrics APIs Accountability 75

AWS Machine Learning

DECEMBER 1, 2022

You can then compare the performance of the two versions using metrics such as latency and error rate. Optionally, you can monitor the variants through a built-in dashboard with a side-by-side comparison of the performance metrics. Scenario 1 – Managed shadow testing using the SageMaker Console.

APIs 78

APIs Metrics Management Engineering 78

AWS Machine Learning

APRIL 17, 2023

Solution overview Amazon Fraud Detector is a fully managed fraud detection service that automates detecting potentially fraudulent activities online. To help you build the right expectation of model performance, besides model AUC, Amazon Fraud Detector also reports uncertainty range metrics. The following table defines these metrics.

APIs 71

APIs Government Metrics Engineering 71

AWS Machine Learning

MARCH 27, 2024

When you use the Amazon Titan Image Generator model to fine-tune, a copy of this model is created in the AWS model development account, owned and managed by AWS, and a model customization job is created. It can now be used for inference only by your account and is not shared with any other AWS account.

APIs 85

APIs Accountability Engineering Entertainment 85

AWS Machine Learning

JULY 6, 2023

SaaS platforms can integrate with SageMaker across the ML lifecycle from data labeling and preparation to model training, hosting, monitoring, and managing models with various components, as shown in the following figure. Most of the options explained are also applicable if SageMaker is running in the SaaS AWS account.

SaaS 75

SaaS Accountability APIs Engineering 75

AWS Machine Learning

DECEMBER 12, 2022

Amazon Comprehend provides customized features, custom entity recognition , custom classification , and pre-trained APIs such as key phrase extraction, sentiment analysis, entity recognition, and more so you can easily integrate NLP into your applications. You can use the API operations discussed in this notebook in your own applications.

APIs 75

APIs Accountability Enterprise Metrics 75

AWS Machine Learning

JANUARY 12, 2023

However, this can mean processing customer data in the form of personally identifiable information (PII) in relation to activities such as purchases, returns, use of flexible payment options, and account management. The adoption of Logstash was initially done seamlessly. Conclusion.

Engineering 106

Engineering APIs Accountability Metrics 106

AWS Machine Learning

APRIL 11, 2023

However, bad actors increasingly deploy spoof attacks using the user’s face images or videos posted publicly, captured secretly, or created synthetically to gain unauthorized access to the user’s account. This can deter a bad actor using social media pictures of another person to open fraudulent bank accounts.

APIs 77

APIs Accountability Government Healthcare 77

AWS Machine Learning

OCTOBER 27, 2022

They faced two challenges: how to reduce food waste, and how to manage forecast models for over 10,000 SKUs and thousands of stores efficiently and at scale. Advanced inventory forecasting using machine learning (ML) allows retail stores to maximize sales and minimize waste through more effective inventory management and turnover.

APIs 97

APIs Best practices Metrics Government 97

BlueOcean

OCTOBER 4, 2023

Customer saves are a key metric, and we outperformed the previous partner, with nearly ten years’ experience under their belt, right out of the gate, realizing a nearly 5% increase in retention during our first quarter in production. The value of that improved metric plays a big role in the client’s bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

ProProfs Blog

JUNE 26, 2020

Account Administrator. Account Administrator, also known as Admin, manages and configures the customer support software like live chat or help desk for its team members. The agent console lets you access settings and manage tickets. Application Program Interface (API). Customer Service Manager.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. The MONAI AI models and applications can be hosted on Amazon SageMaker , which is a fully managed service to deploy machine learning (ML) models at scale.

Healthcare 94

Healthcare APIs Enterprise Engineering 94

Totango

APRIL 26, 2021

Digital Engagement – Living in a digital world means timely digital tools to manage, visualize, and drive the digital journey. As part of the Digital Engagement focus, next week we will share more on how to manage your customers’ digital journey in Totango using SucceasBLOCs. Download Campaign Metrics for Targeted Users.

Scripts 62

Scripts APIs Customer retention Enterprise 62

AWS Machine Learning

APRIL 24, 2023

Amazon Comprehend is a fully managed and continuously trained natural language processing (NLP) service that can extract insight about the content of a document or text. The steps are as follows: The client side calls Amazon API Gateway as the entry point to provide a client message as input. API Gateway bypasses the request to Lambda.

APIs 62

APIs Customer Experience Feedback Chatbots 62

AWS Machine Learning

NOVEMBER 16, 2022

Enhanced monitoring and observability for ML workloads including Amazon EKS, Kubeflow metrics, and application logs using Prometheus, Grafana, and Amazon CloudWatch integrations. Added integration with Amazon Managed Service for Prometheus (AMP) and Amazon Managed Grafana to monitor metrics with Kubeflow on AWS.

Metrics 67

Metrics Scripts Enterprise APIs 67

AWS Machine Learning

NOVEMBER 22, 2023

This custom lens integrates best practices and guidance to effectively navigate and overcome common challenges in the management of IDP workloads. Design Principles Description Align IDP SLAs with Overall Document Workflow Objectives IDP typically functions as an integral component of the broader document workflow managed by business teams.

Best practices 83

Best practices Metrics Feedback Enterprise 83

Inbenta

JULY 3, 2020

WhatsApp Business also has additional features to differentiate it from an individual account and aimed at facilitating business-to-customer communication. Statistics – WhatsApp for Business lets you access key metrics like how many of your messages were sent, delivered, and read. This can be set up to activate at a chosen time.

Chatbots 98

Chatbots APIs Wait times CRM 98

AWS Machine Learning

NOVEMBER 1, 2022

Although Autopilot eliminates the heavy lifting of building ML models, MLOps engineers still have to create, automate, and manage end-to-end ML workflows. Finally, we use another Lambda function to register the ML model and the performance metrics to the SageMaker model registry. Architecture diagram of the SageMaker pipeline.

Scripts 77

Scripts APIs Metrics Engineering 77

AWS Machine Learning

MAY 10, 2023

It provides a suite of tools for visualizing training metrics, examining model architectures, exploring embeddings, and more. When they create a SageMaker training job, domain users can use TensorBoard using the SageMaker Python SDK or Boto3 API. x_test / 255.0 x_test / 255.0 strftime("%d-%m-%Y-%H-%M-%S") region = boto3.session.Session().region_name

Scripts 73

Scripts Metrics Construction APIs 73

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 122

Best practices Government Engineering Accountability 122

AWS Machine Learning

MARCH 13, 2023

This post is co-written with Mahima Agarwal, Machine Learning Engineer, and Deepak Mettem, Senior Engineering Manager, at VMware Carbon Black VMware Carbon Black is a renowned security solution offering protection against the full spectrum of modern cyberattacks.

Engineering 81

Engineering APIs Metrics Management 81

AWS Machine Learning

NOVEMBER 3, 2022

Amazon Redshift is a fully managed, petabyte-scale data warehouse service in the cloud. In Part 1, we saw how to use Amazon Textract APIs to extract information like forms and tables from documents, and how to analyze invoices and identity documents. Extract default entities with the Amazon Comprehend DetectEntities API.

Analytics 75

Analytics APIs Healthcare Big data 75

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. This essential tool automates the process, ensuring accuracy and efficiency in call management. This information facilitates performance analysis, accountability, and targeted training and coaching for agents.

Call Logging 59

Call Logging voip Contact center software CRM 59

AWS Machine Learning

MARCH 29, 2023

The Independent Evaluation Office (IEO) is a functionally independent office within the UNDP that supports the oversight and accountability functions of the Executive Board and management of the UNDP, UNCDF, and UNV. This API processes the documents and stores the JSON output files in Amazon S3 for postprocessing.

APIs 69

APIs Construction Metrics Technology 69

AWS Machine Learning

MARCH 28, 2024

You can scrape the filings from EDGAR directly, or use APIs in Amazon SageMaker with a few lines of code, for any period of time and for a large number of tickers (i.e., For the latter, the authors assign sampling weights for each data points according the metric values, and then randomly sample k data points to meet the training budget.

Finance 95

Finance Metrics Banking Engineering 95

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. With a few clicks, you can easily set up a managed connection and choose the Veeva Vault documents and metadata to import.

APIs 72

APIs Healthcare SaaS Engineering 72