AWS Machine Learning

MARCH 27, 2024

Text-to-image models also enhance your customer experience by allowing for personalized advertising as well as interactive and immersive visual chatbots in media and entertainment use cases. That’s why it’s good practice to check if you actually need to fine-tune your model for your use case or if prompt engineering is sufficient.

APIs 85

APIs Accountability Engineering Entertainment 85

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. Prior to building this centralized platform, TR had a legacy rules-based engine to generate renewal recommendations. In this post, we showed you how TR used Amazon Personalize and other AWS services to implement a recommendation engine.

Personalization 66

Personalization APIs Engineering Enterprise 66

AWS Machine Learning

AUGUST 4, 2023

The SageMaker Projects template for Salesforce – We launched a SageMaker Projects template for Salesforce that you can use to deploy endpoints for traditional and large language models (LLMs) and expose SageMaker endpoints as an API automatically. Rachna Chadha is a Principal Solutions Architect AI/ML in Strategic Accounts at AWS.

APIs 73

APIs Engineering Enterprise Technology 73

AWS Machine Learning

MAY 23, 2023

We are truly at an exciting inflection point in the widespread adoption of ML, and we believe every customer experience and application will be reinvented with generative AI. Model data is stored on Amazon Simple Storage Service (Amazon S3) in the JumpStart account. View the deployed resources on the AWS Management Console.

APIs 91

APIs Accountability Construction Management 91

AWS Machine Learning

AUGUST 4, 2023

The following steps give an overview of how to use the new capabilities launched in SageMaker for Salesforce to enable the overall integration: Set up the Amazon SageMaker Studio domain and OAuth between Salesforce and the AWS account s. frameworks to restrict client access to your APIs. Select Enable OAuth Settings.

APIs 78

APIs Scripts Management Accountability 78

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 71

APIs Banking SaaS Engineering 71

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency.

Healthcare 88

Healthcare Government Engineering APIs 88

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. Prompt engineering makes generative AI applications more efficient and effective.

Engineering 115

Engineering Chatbots Accountability Enterprise 115

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. is a global cloud contact center leader for customer-obsessed companies.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

AWS Machine Learning

SEPTEMBER 19, 2023

Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. Prerequisites To run this solution, you must have an API key to an LLM such as Anthropic Claude v2, or have access to Amazon Bedrock foundation models. Data exploration on stock data is done using Athena.

Marketing 100

Marketing APIs Engineering Analytics 100

Fonolo

NOVEMBER 1, 2018

These apps provide a terrific conversational experience, having been optimized by years of consumer usage and grown with long-term investment from their parent companies. However, the downside of messaging is that consumers must have the relevant app installed, and an associated account set up. VPs & Directors of Customer Service.

Customer Service 69

Customer Service B2C Finance Engineering 69

pindrop

JULY 6, 2021

We’ve organized a collection of tools, assets, and other resources to aid contact center leaders in their race to optimize operational costs, improve customer experience, and improve security measures, as organizations restructure and prepare for the road ahead. See How Your Customer Experience Stacks Up Against Theirs.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

AWS Machine Learning

MARCH 31, 2023

Orchestration pipelines need to be created to introduce business logic, and also account for different processing techniques depending on the type of form inputted. Run the processing pipelines for each form type or page of form with the appropriate Amazon Textract API (Signature Detection, Table Extraction, Forms Extraction, or Queries).

Construction 66

Construction APIs Accountability Banking 66

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns. You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks.

Personalization 78

Personalization Engineering APIs Technology 78

JustCall

MARCH 13, 2023

They can do everything from placing orders, giving customers timely updates on the status of their shipments, and even helping streamline the payment process, increasing conversions. Enhances Customer Satisfaction “How to improve customer experience?”

APIs 84

APIs Marketing Sales Customer Support 84

AWS Machine Learning

DECEMBER 23, 2022

Customer service interactions often contain personally identifiable information (PII) such as names, phone numbers, and dates of birth. As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences.

APIs 81

APIs Engineering Analytics Call Center 81

iCiDIGITAL

NOVEMBER 12, 2018

The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. One of the legacy functions leaving is the MySQL search engine, which will be replaced by ElasticSearch. Apollo for efficient API interactions. Potentially, KnockoutJS will also be phased out.

APIs 40

APIs B2C Engineering CRM 40

CustomerSuccessBox

NOVEMBER 2, 2021

This means the communication between the sales team & customer success team should be smooth. This establishes good rapport and enhances the customer experience. High-touch onboarding : If your product is complex, Customer Success would prefer this method. This is also the preferred method for high-priority accounts.

Sales 52

Sales Engineering Upselling Customer retention 52

aircall

MAY 15, 2017

They contribute to the company’s bottom line by consistently adding new customers. On the other hand, Farming aims at keeping existing customers to sustain the growth generated by the Sales team and increasing revenue through the expansion of current accounts – this is when the Success Team steps in.

Sales 88

Sales Accountability Engineering APIs 88

Babelforce

FEBRUARY 8, 2023

Most search engines use text-based UI, whereas computer applications like Photoshop use graphical UI). Present customers with tailored messages and offers. Update account information on the user’s behalf. Retrieval bots respond more flexibly by accessing other systems through APIs.

Chatbots 52

Chatbots Interactive Voice Response Average Handle Time APIs 52

SmartKarrot

AUGUST 10, 2021

Role: Senior Director, Customer Success – Strategic Accounts Location: San Francisco, CA, US Organization: Checkr, Inc As a Senior Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base.

Engineering 17

Engineering Best practices APIs Accountability 17

SmartKarrot

MAY 18, 2023

Create measurable success criteria based on customer objectives. While collaborating closely with the Sales, Product Management, Engineering, and Solutions teams, ensure seamless product deployment and client onboarding within the allotted timeline. establishing corporate harmony for onboarding.

APIs 19

APIs Engineering Sales Analytics 19

JivoChat

MAY 10, 2023

Keep Improving There are always opportunities to improve your work and enhance customer experience, and sell more as a consequence. Besides that, make use of analytics tools to understand better your customer behavior. Regardless of the template you choose, all of them are mobile-friendly, improving customer experience.

Analytics 75

Analytics Sales Accountability Marketing 75

AWS Machine Learning

FEBRUARY 19, 2024

For example, a chatbot could suggest products that match a shopper’s preferences and past purchases, explain details in language adapted to the user’s level of expertise, or provide account support by accessing the customer’s specific records. It also supports source attribution and short-term memory needed for RAG applications.

Chatbots 98

Chatbots APIs Engineering Enterprise 98

TRUSTID

JANUARY 8, 2013

The one-time foundation for customer identification and knowing whether an incoming call could be trusted or not, the Caller ID is no longer the relied upon source for identifying incoming calling party phone numbers it used to be. Thanks, in part, to the rapid rise of Caller ID spoofing tools and social engineering schemes.

Banking 48

Banking APIs Engineering Accountability 48

Avaya

JUNE 21, 2016

Then in late May, we announced we were “raising the bar on the self-service customer experience.” Now, continuing the story line, we recently announced a number of new products that fit within the concept of “Experience is Everything.” What does “Experience is Everything” mean, you ask? What’s behind the curtain?

Enterprise 45

Enterprise APIs Contact Center Engineering 45

JivoChat

MAY 15, 2023

No design or coding skills are required, you will start by creating your account and choosing one of the business plans offered: Basic, Unlimited, or Vip. Regardless of the template you choose, all of them are mobile-friendly, improving customer experience.

Analytics 75

Analytics Sales Marketing Management 75

AWS Machine Learning

NOVEMBER 13, 2023

Businesses use their data with an ML-powered personalization service to elevate their customer experience. Amazon Personalize enables developers to quickly implement a customized personalization engine, without requiring ML expertise. At a basic level, Machine Learning (ML) technology learns from data to make predictions.

Personalization 84

Personalization APIs Accountability Engineering 84

AWS Machine Learning

FEBRUARY 1, 2024

There are unique considerations when engineering generative AI workloads through a resilience lens. The following are some considerations when using RAG: Setting appropriate timeouts is important to the customer experience. Nothing says bad user experience more than being in the middle of a chat and getting disconnected.

Best practices 111

Best practices Engineering SaaS APIs 111

SmartKarrot

FEBRUARY 22, 2021

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

Upselling 10

Upselling Technical Support APIs Accountability 10

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. Amazon API Gateway 1M REST API Calls 3.5 2xlarge 676.8

APIs 93

APIs Healthcare Scripts Engineering 93

AWS Machine Learning

FEBRUARY 12, 2024

Client package development – A client package was developed that acts as a wrapper around SageMaker APIs and the previously existing code. This dual-repository approach allows for greater modularity, and enables science and engineering teams to iterate independently on ML code and ML pipeline components.

Engineering 109

Engineering Wait times Metrics Accountability 109

AWS Machine Learning

MARCH 14, 2024

Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. The skills needed to properly integrate, customize, and validate FMs within existing systems and data are in short supply.

Best practices 104

Best practices Engineering Chatbots Enterprise 104

SmartKarrot

MAY 31, 2021

Apply here: [link] Role: Director of Customer Success Location: New York, NY, US Organization: Firedome As a Director of Customer Success, you will own delivery projects – from planning to execution including project management until successful delivery. Become an expert on the DealCloud product and related services.

Upselling 10

Upselling APIs Accountability Engineering 10

AWS Machine Learning

JANUARY 24, 2024

Generative AI solutions have the potential to transform businesses by boosting productivity and improving customer experiences, and using large language models (LLMs) with these solutions has become increasingly popular. Prerequisites To follow along and use any AWS services in the following tutorial, make sure you have an AWS account.

Enterprise 125

Enterprise APIs Advertising Technology 125

AWS Machine Learning

NOVEMBER 22, 2023

Generative AI is empowering developers to reimagine customer experiences and applications while transforming virtually every industry. In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers.

Engineering 109

Engineering Best practices APIs Government 109

SmartKarrot

DECEMBER 28, 2020

Role: Vice President of Customer Success Location: New York City Metropolitan Area, US Organization: Medmo As a Vice President of Customer Success, you will recruit and lead a 2-4 person team with the skills needed to deliver a best in class customer experience. Proactively align client’s goals with Kpler’s.

Engineering 10

Engineering APIs Upselling Coaching 10