Quiq

JUNE 15, 2022

Whether you’re in hotel and lodging, travel and transportation, food and beverage, or recreation, hospitality is all about creating a unique and personal experience for your guests. Have you considered how technology like SMS hospitality messaging can actually make guest experiences more personalized?

Personalization 78

Personalization Transportation Brand ambassadors Feedback 78

ShepHyken

JUNE 8, 2018

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. After just one bad customer support experience, trust in a brand is gone forever. Your customers are moved by honesty. Ever been put on hold for three hours?

Customer Support 190

Customer Support Brand ambassadors Scripts Customer Care 190

Quiq

JUNE 15, 2022

Whether you’re in hotel and lodging, travel and transportation, food and beverage, or recreation, hospitality is all about creating a unique and personal experience for your guests. Have you considered how technology like SMS hospitality messaging can actually make guest experiences more personalized?

Personalization 52

Personalization Transportation Brand ambassadors Feedback 52

Netomi

SEPTEMBER 3, 2022

For travelers, both novice and seasoned, a seamless travel experience is the optimal solution. How can travel companies go above and beyond (pun intended) to enhance the travel customer experience (CX)? Here are 4 of our favorite examples of companies doing just this.

Airlines 98

Airlines Transportation Multichannel Government 98

AWS Machine Learning

SEPTEMBER 9, 2022

This is a guest blog post cowritten with athenahealth. In the artificial intelligence (AI) space, athenahealth uses data science and machine learning (ML) to accelerate business processes and provide recommendations, predictions, and insights across multiple services. Amazon CloudWatch for persistent log management.

Engineering 80

Engineering Healthcare APIs Scripts 80

Chip Bell

MAY 7, 2019

To paraphrase an old song, “How you gonna keep ‘em down on the farm after they’ve seen Zappos.” What is random about getting upgraded to first class any more as a frequent flyer with a coach ticket? You have the miles, the seat is available, and the computer delivers an upgrade. But, they had a lot more fun.

Airlines 80

Airlines Scripts Customer advocacy Coaching 80

JustCall

APRIL 5, 2022

The VoIP uses are wide and extensive, playing a game-changer in voice communications. The VoIP phone expands your business communication capabilities and ensures business continuity with internet-based calling. But why are the companies still using it? How does VoIP address this issue?

voip 52

voip Real estate Interactive Voice Response Education 52

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. How did you come up with the idea for ViiBE?

virtual call center 52

virtual call center Technical Support Engineering Self service 52

JivoChat

JUNE 9, 2021

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. Let’s dive into the details about chatbot marketing, conversational marketing, and how businesses like yours can use these tools to build a strategy of success.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Guru

MAY 12, 2020

Sara Davatelis and her team at SailPoint spent most of 2019 modernizing their tech stack. For us, the stay at home order was kind of a seamless transition. As we’ve evolved as a company, so has the way our customers use Guru. "We were ready for a pandemic before we even knew there was going to be one.”.

APIs 66

APIs Accountability Personalization Coaching 66