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Department of Labor Bureau of Labor Statistics projects employment of interpreters and translators to grow from 2019 to 2029, at a rate much faster than the average for all occupations. The future of multilingual interpretation services blends into 2021 with new trends. . MORE
On this note, I would like to make some bold predictions and visions on what a Public Safety Answering Point (PSAP) will look like in 2029. As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve. MORE
51 Do you have a quality management program? If so, are you happy with the results? You’d be surprised how many contact centers implement such a program and then check the “mission accomplished” box before moving on to something else. But this must be an ongoing effort, one that evolves as new variables affect the customer experience. If you’re not sure where you stand on quality management, here are five signs that a fresh start might be recommended. MORE
Just like Ray Kurzweil, American inventor and futurist rightly quote it, “Artificial intelligence will reach human levels by around 2029. Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries. MORE
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