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What is speech analytics? Definition, benefits, and use cases

3CLogic

billion by 2029. The automated process makes it easier than ever to understand and enhance service desk performance and efficiency. Thanks to its transformational benefits, saving time and costs for contact centers, the speech analytics market is expected to reach $14.1

Analytics 105
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Student Pathways into Customer Service Management: Skills, Tips, and Career Insights

CSM Magazine

Bureau of Labor Statistics, employment in customer service management is projected to grow by 8% from 2019 to 2029, faster than the average for all occupations. However, it also offers: Excellent Growth Potential: According to the U.S.

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The Hidden Risk in Service Organizations: Losing Tribal Knowledge

TechSee

>Source: TechSee​  ● 80% of customer problems could be resolved by AI by 2029—but only if knowledge is accurately captured and structured. >Source: >Source: CX Today​ ● 88% of customers say the experience a company provides is as important as its products or services.

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What Can Companies Learn From Casino Customer Services

CSM Magazine

million users by 2029. The online casino industry is booming, and theres some good reasons why. More people than ever are playing casino games online, with the number of users expected to amount to 129.5

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Agentic AI: Tangible Use Cases to Bring the Art of the Possible to Life

Quiq

Gartner recently predicted that agentic AI will automatically resolve 80% of common customer service issues by 2029. Sounds exciting, right? But you may also be asking yourself…’what exactly would this look like?’

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Ready for agentic AI? Adopt strategy before following hype

Connect

Gartner predicts that agentic AI will autonomously resolve 80% of common customer service issues without human intervention by 2029, leading to a 30% reduction in operational costs, with 50% of all service requests likely initiated by customers powered by agentic AI systems by 2030.

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AI Benchmarking Best Practices: A Framework for CX Leaders

Quiq

“AI Governance Market Research 2025 – Global Forecast to 2029.” . “5 Tech Trends to Watch in 2025.” ” Comcast Business. “Top 2025 Trends in Customer Service.” ” Computer Talk. ” GlobeNewswire. “The state of AI: How organizations are rewiring to capture value.”