Grupo Noa

JANUARY 19, 2021

Department of Labor Bureau of Labor Statistics projects employment of interpreters and translators to grow from 2019 to 2029, at a rate much faster than the average for all occupations. The future of multilingual interpretation services blends into 2021 with new trends. .

B2C 52

B2C B2B virtual call center Management 52

Grupo Noa

JANUARY 19, 2021

Department of Labor Bureau of Labor Statistics projects employment of interpreters and translators to grow from 2019 to 2029, at a rate much faster than the average for all occupations. The future of multilingual interpretation services blends into 2021 with new trends. .

B2C 52

B2C B2B virtual call center Management 52

Monet Software

AUGUST 29, 2018

Do you have a quality management program? If so, are you happy with the results? You’d be surprised how many contact centers implement such a program and then check the “mission accomplished” box before moving on to something else. But this must be an ongoing effort, one that evolves as new variables affect the customer experience. If you’re not sure where you stand on quality management, here are five signs that a fresh start might be recommended.

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Quality management Average Handle Time Contact Center Coaching 48

SmartKarrot

JUNE 30, 2020

Just like Ray Kurzweil, American inventor and futurist rightly quote it, “Artificial intelligence will reach human levels by around 2029. Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries.

Banking 52

Banking CRM Engineering Big data 52

MicroAutomation

MARCH 26, 2019

On this note, I would like to make some bold predictions and visions on what a Public Safety Answering Point (PSAP) will look like in 2029. As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve.

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