Five Signs That It’s Time for a Fresh Start With Quality Management

Monet Software

Do you have a quality management program? If so, are you happy with the results? You’d be surprised how many contact centers implement such a program and then check the “mission accomplished” box before moving on to something else. But this must be an ongoing effort, one that evolves as new variables affect the customer experience. If you’re not sure where you stand on quality management, here are five signs that a fresh start might be recommended.

Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive


Just like Ray Kurzweil, American inventor and futurist rightly quote it, “Artificial intelligence will reach human levels by around 2029. Claiming that your customers are the heartbeat of your business is not so incorrect in the SaaS industries. To take the field of customer success a notch up, it is now the call of the new science to engulf AI and ML in the process. With the emergence of customer success AI, enterprises are gaining better efficiency in most of the business functions.

What Will A PSAP Look Like In The Future?


On this note, I would like to make some bold predictions and visions on what a Public Safety Answering Point (PSAP) will look like in 2029. As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve.