What Will A PSAP Look Like In The Future?


On this note, I would like to make some bold predictions and visions on what a Public Safety Answering Point (PSAP) will look like in 2029.


Five Signs That It’s Time for a Fresh Start With Quality Management

Monet Software

Do you have a quality management program? If so, are you happy with the results? You’d be surprised how many contact centers implement such a program and then check the “mission accomplished” box before moving on to something else. But this must be an ongoing effort, one that evolves as new variables affect the customer experience. If you’re not sure where you stand on quality management, here are five signs that a fresh start might be recommended.