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AI Chatbots are Improving Customer Experience Faster than Expected


Chatbots can produce automated responses to frequently asked questions, reducing the wait time and cost of hiring a customer service agent to respond to customer inquiries. According to reports, the machine learning industry will reach nearly $210 billion by 2029, and AI chatbots are partially responsible for fueling this growth.

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How To Measure The Service Level In Call Centers?


billion by 2029, an increase of 12.2%. Better workforce management by having the correct number of agents at the right time. Lowering the Average Waiting Time ( AWT ) for Customers. Fortune Business Insights estimates that by 2022, the global customer experience management market will be worth up to $11.34