Select VoiceCom Blog

MARCH 1, 2023

With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more reachable, ensuring that their market sees them as dependable brands that can keep up with their demands. Here are some notable call centre customer service statistics that will help you gauge where the market is.

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Customer Service Self service Wait times Chatbots 52

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation. alone by 2040.

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Call Center Interactive Voice Response Customer Service Contact Center 105

CSM Magazine

JANUARY 5, 2022

Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02 Revolutionary Chatbots. Today everybody is familiar with how efficiently AI chatbots work. As an experienced marketer, he is driven by turning leads into customers.

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Customer Service Chatbots Upselling Personalization 52

Netomi

MAY 11, 2022

million by 2027. Rising up to address the gaps in this market, many fintech ventures have come to recognize gig workers as potential customers who are underserved by the traditional banks, and are now playing a key role in powering the gig economy. A 2022 Gig Payments Report pointed out that, in 2021, there were about 23.9

Finance 52

Finance Chatbots Banking Accountability 52

Netomi

APRIL 19, 2022

To offer a sense of the sheer size and exponential growth of the gaming market, in 2021 it was valued at USD $198 billion, and, by 2027, it is expected to reach a value of USD $340 billion. The Role of Chatbots & Conversational AI in Gaming.

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Customer Experience Chatbots Self service Construction 64

JustCall

AUGUST 8, 2023

Leading learning platform Coursera is all set to launch a generative AI chatbot called “ Coursera Coach ,” which will help students to: Get personalized learning assistance Iron out their doubts in real time Build customized quizzes and summarize courses 2. The real question here is: What’s driving AI adoption at this scale?

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Education Chatbots Coaching Best practices 52

Quiq

NOVEMBER 9, 2021

These conversational commerce platforms can be powerful tools, especially in a market that’s increasingly moving away from in-store shopping. People’s income, values, and exposure to alternative shopping methods have shifted their preferences significantly, powering numerous market trends since the beginning of the pandemic. .

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Chatbots Upselling Abandon rate Surveys 52

Netomi

AUGUST 31, 2021

But as upstarts break into the market to try and steal market share from more established players, it’s not the platform or user interface that’s going to determine who is the winner in this multi-billion dollar market. billion globally by 2027. . There are close to 31K businesses in the sports betting market globally 13.

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Chatbots Entertainment Marketing Accountability 52

JivoChat

MAY 13, 2021

Thrive Market, which saw a surge in spending from customers in the 65+ demographic, changed its online shopping interface to better accommodate those customers. But online grocery purchases made up a tiny piece of the overall market share. Fashion’s market share. The online footwear market is expected to grow to $530.3

Banking 52

Banking Chatbots Self service Advertising 52

JustCall

APRIL 26, 2022

Suppose a sales professional wants to pile up a list of leads of an addressable market for an upcoming campaign. AI chatbots steer interactions with prospects via emails, messaging apps, and websites using text or text-to-speech. Traditionally, B2B sales teams worked in a linear manner. Machine Learning. Lead Generation. The verdict.

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Sales B2B Upselling Chatbots 52

Noble Systems

MAY 20, 2021

Voice Technologies encompass a broad scope, from speech and analytics engines, IVR, and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize NLP, NLU, NLG, AI, and more. The IVR time is a lot less expensive than the agent time.

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Technology Interactive Voice Response Analytics Contact Center 98

JustCall

APRIL 3, 2023

This is probably why the global contact center market size is growing at an exponential rate, expected to reach a value of 496 billion U.S. dollars by 2027. It makes sense to use technology, such as automated chatbots, to speed up the resolution process and reduce wait times.

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Call Center call center solutions Average Handle Time Technical Support 40

LiveChat

JULY 24, 2018

A recent report from MarketsandMarkets indicates that the global cognitive services market is likely to grow from USD 2.59 Cognitive use cases: Sales and marketing ? Chatbots are another great use case of Cognitive solutions for automation of several business processes. Billion by 2027. billion in 2018 to USD 15.28

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Customer Experience Analytics Chatbots Technology 28

SmartKarrot

MAY 12, 2021

A report by Grand View Research states that the global RPA market is expected to cross $25.5 billion by the years 2027, and the AI to reach a monumental $390.9 Look at this report by PWC that showcases the global RPA and AI market statistics: . billion by 2025. Source: PWC. Like what you are reading?

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APIs Analytics SaaS Chatbots 18

Branch Mesenger

FEBRUARY 27, 2019

RBC Capital predicts Online sales to account for 24 percent of total sales by 2027. Rockets of Awesome was founded by Rachel Blumenthal, a parent who had frustration finding kids well-designed clothes for her children in a market with limited design choices and an increased turnover due to the time kids had to wear clothes as they grow.

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Finance Government Transportation Sales 48