Cisco - Contact Center

JANUARY 24, 2023

I am extremely proud that over the past year, Cisco unlocked a new route to market to sell turnkey Software as a Service (SaaS) solutions. Through the past few months, we have seen increased market velocity, received great feedback from agents, partners and customers, as well as requests for access to additional product lines.

Contact Center 93

Contact Center Technology SaaS Feedback 93

Helpware

OCTOBER 18, 2022

The global chatbot market is set to reach US$ 454.8 million in revenue by 2027. Chatbots are reshaping the way organizations gather valuable data and communicate with customers. A lot of industry leaders are wondering how it is possible to improve customer service with NLP. To put that into perspective, that number was just US$ 40.9

Customer Service 74

Customer Service Chatbots Marketing 74

24-7 InTouch

NOVEMBER 4, 2022

The Gaming Market was valued at USD 198.40 billion by 2027, registering a CAGR of 8.94% over 2022-2027 ( Mordor Intelligence ). The gaming industry includes physical hardware and devices, infrastructure, game development and publishing, game marketing and distribution, and everything in between.

Customer Service 52

Customer Service Technical Support Customer Support Marketing 52

Helpware

NOVEMBER 15, 2022

Statistics show that the future is bright for the outsourcing industry - according to Research and Markets, we are going to witness considerable growth in the global contact center outsourcing market - from $339 billion in 2021 to $496 billion by 2027 and the global call center software market is expected to be worth $35.3

Contact Center 52

Contact Center Technology outsourcing call center software 52

Select VoiceCom Blog

MARCH 1, 2023

With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more reachable, ensuring that their market sees them as dependable brands that can keep up with their demands. Here are some notable call centre customer service statistics that will help you gauge where the market is.

Customer Service 52

Customer Service Self service Wait times Chatbots 52

Hodusoft

MAY 24, 2023

Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 The industry is projected to reach USD 496 billion by 2027.

call center software 52

call center software Call Center Self service call center solutions 52

Spearline

JANUARY 6, 2022

Businesses have faced difficult market circumstances and workforce management challenges. A recent AVANT “6-12” report focusing on CCaaS notes that the CCaaS market currently accounts for more than $3 billion in global sales. billion by 2027. Projections suggest that sales reach $10.5 Why move to the cloud?

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

24-7 InTouch

JULY 15, 2020

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years.

Marketing 52

Marketing 52

Netomi

AUGUST 16, 2023

billion of private funding – Enterprise Apps Today The Asia Pacific is the fastest-growing regional market for generative AI – Acumen China dominates search interest for ChatGPT, followed by Nepal and Singapore – Wired User Engagement Statistics 29% of respondents belonging to Gen Z used generative AI tools. billion U.S.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

DMG Consulting

AUGUST 10, 2023

DMG projects the IA market to grow by 10% in 2023 and 2024, and by 9% in the following three years, 2025 – 2027. During the next few years, DMG expects to see substantial investments to enhance the real-time and predictive capabilities of IA.

Consulting 48

Consulting Consulting Enterprise Analytics 48

aircall

OCTOBER 13, 2022

For ops management teams—with countless workflows to oversee and not enough time to oversee them— losing time due to inefficiencies translates to 20% to 30% in business revenue losses annually, according to market research giant, IDC. Those are pretty uncomfortable figures. But it’s not the worst part.

Management 118

Management Sales Consulting Consulting 118

Cincom

SEPTEMBER 20, 2023

This means that by 2027, it’s likely that over half of all insurers will have made the move to replace or upgrade their current CCM platforms. In fact, in the next five years, insurers will be investing heavily in improvements to their customer communications management (CCM) solutions at a rate of 10% per year.

Surveys 52

Surveys Marketing Management Technology 52

Cincom

SEPTEMBER 20, 2023

This means that by 2027, it’s likely that over half of all insurers will have made the move to replace or upgrade their current CCM platforms. In fact, in the next five years, insurers will be investing heavily in improvements to their customer communications management (CCM) solutions at a rate of 10% per year.

Surveys 52

Surveys Marketing Management Technology 52

Select VoiceCom Blog

NOVEMBER 29, 2023

Additionally, China’s strategic location to the growing South and Southeast Asian countries provides easy access to lucrative markets, with its thriving startup culture offering innovation and agility. In 2022, it emerged as the fastest-growing ecommerce market, with 1.5 The country has a projected gro w th of 13.47% by 2027.

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98

Fonolo

DECEMBER 1, 2022

DID YOU KNOW: The Contact Center Software market size is expected to grow from US $35.2 billion by 2027. There are pros and cons to both models, including cost, maintenance requirements, and flexibility. It’s important to understand what each option entails before you decide which works . billion in 2022 to US $93.7

Contact center software 87

Contact center software Contact Center Interactive Voice Response call center software 87

IdeasUnlimited

MAY 23, 2022

According to recent statistics , the worldwide market value of call centers is expected to reach $496 billion by 2027. This means studying your competitors in the local region, understanding the available market base and calculating how much investment would be needed to launch a successful tech support. B2B Marketing.

B2B 98

B2B Call Center voip Interactive Voice Response 98

Momentum Telecom

FEBRUARY 28, 2023

Analysts expect the cloud communications market to reach over $26.2 billion by 2027 , 5 so navigating the crowded landscape to find a collaboration solution that actually meets your unique needs can be challenging. Ensure ongoing alignment by including plans to standardize onboarding, training, and employee adoption.

CRM 98

CRM Technology Contact Center Surveys 98

CSM Magazine

JANUARY 16, 2023

Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027. That’s important because in some cases, going all digital won’t be right, either for the business or the market. The numbers speak loudly. Take insurance claims as an example.

Airlines 52

Airlines Chatbots Calibration Self service 52

Nicereply

APRIL 13, 2022

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. AI became the go-to word in meeting rooms when teams spoke about innovation since 2020. Some people think AI may harm industries since it could take over human tasks.

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

JustCall

AUGUST 7, 2023

We’re talking about AI SMS marketing. State of Text Marketing in 2023 [and Beyond] Text marketing or SMS marketing is value-loaded, impactful, and instantaneous. Here’s why we believe that this marketing segment will continue to remain relevant in 2023 and beyond: The text marketing industry is expected to reach $84.6

Sales 52

Sales Customer Service Marketing Feedback 52

Anexa BPO

JANUARY 3, 2021

According to a recent study conducted by Grand View Research Inc, the global business process outsourcing market size is expected to reach $405.6 billion by 2027, expanding at a compound annual growth rate of 8%. Outsourcing processes like telemarketing, customer retention or social media marketing to a BPO company could pay dividends.

outsourcing 52

outsourcing Business Process Outsourcing Telemarketing Customer retention 52

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Experts predict that the contact center software market share is expected to reach $75 billion USD by 2026, a value almost triple its 2020 value.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81

CSM Magazine

JANUARY 19, 2023

You can only stay longer in the competitive business market if you alter your business strategies with market trends. Statistics highlight that the POS software market is expected to reach $18.1 billion by 2027. BOPIS (Buy Online, Pick-Up in Store) BOPIS is also a rising trend in the business market.

Sales 52

Sales Analytics Personalization Marketing 52

24-7 InTouch

JANUARY 26, 2021

The global video gaming market was estimated at a value of $152 Billion USD in 2019, and saw significant growth in 2020, with nearly a 20% increase in value. The gaming industry includes physical hardware and devices, infrastructure, game development and publishing, game marketing and distribution, and everything in between.

Customer Service 52

Customer Service Entertainment Technical Support Customer Support 52

Hodusoft

MARCH 10, 2022

The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. VoIP (Voice over IP) which uses IP to connect Private Branch Exchanges (PBXs), is a terminology now being used interchangeably with IP telephony. .

voip 98

voip Enterprise Finance Wait times 98

Hodusoft

NOVEMBER 18, 2021

This award also distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. “It As per estimates by Statista , the global contact center market will grow steadily over the next few years to hit USD 496 billion by 2027.

Contact Center 52

Contact Center Technology Contact center software voip 52

Netomi

AUGUST 18, 2023

Global Market and Industry Projections for AI and Chatbots By 2030, the global market for conversational AI is projected to reach $32.62 These figures not only highlight the growing influence of conversational AI and AI chatbots but also offer a glimpse into the future of human-machine interaction.

Chatbots 52

Chatbots Banking Real estate Finance 52

Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Scalability ensures that customer service can adapt to market fluctuations and seasonal demands. This adaptability ensures customer service can seamlessly accommodate market fluctuations and seasonal demands.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Scalability ensures that customer service can adapt to market fluctuations and seasonal demands. This adaptability ensures customer service can seamlessly accommodate market fluctuations and seasonal demands.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Momentum Telecom

JUNE 2, 2023

If there are communications tools or advanced features you need – e.g. call routing, file sharing, screen sharing, SMS marketing, or something else – make it a priority to find a communications platform that meets your requirements. Analysts expect the cloud communications market to reach over $26.2

Technology 52

Technology CRM Contact Center Surveys 52

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. Market Expansion Offering hosted IP PBX services allows service providers to tap into a growing market of businesses seeking modern communication solutions.

Interactive Voice Response 52

Interactive Voice Response Technology Marketing CRM 52

Hodusoft

MARCH 22, 2023

A report released by Research and Markets estimated the global market size at $404.3 It projected the market to grow at a compound annual growth rate of six percent to $607.6 billion by 2027. After choosing the hardware, make sure you select the right software in the market. billion in 2020.

Call Center 52

Call Center call center software CRM virtual call center 52

CSM Magazine

JANUARY 5, 2022

Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02 Up until now, AI-driven email support not only assures instant response to your queries but also helps in automating the email marketing strategy. Hassle-free Email Support.

Customer Service 52

Customer Service Chatbots Upselling Personalization 52

24-7 InTouch

JULY 15, 2020

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. According to Transparency Market Research (TMR) , retail and e-commerce industries hold approximately one-third of the revenue share in content moderation solutions worldwide. CONTENT MODERATION CHALLENGES.

outsourcing 52

outsourcing Coaching Employee engagement Best practices 52

Anexa BPO

SEPTEMBER 5, 2021

And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. By 2027, it’s projected that social commerce will account for $604 billion in sales. Social Commerce: This one speaks for itself.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Netomi

MAY 11, 2022

million by 2027. Rising up to address the gaps in this market, many fintech ventures have come to recognize gig workers as potential customers who are underserved by the traditional banks, and are now playing a key role in powering the gig economy. A 2022 Gig Payments Report pointed out that, in 2021, there were about 23.9

Finance 52

Finance Chatbots Banking Accountability 52

Dialer 360

JUNE 22, 2023

The global call center market is projected to reach a value of USD 496.9 billion by 2027, providing ample opportunities for growth and expansion in Jamaica. Your business plan should be included: Include a thorough analysis of the market, competitor landscape, and your unique value proposition.

Call Center 39

Call Center Telecommunications Interactive Voice Response outsourcing 39