Amplifai Coaching Category

MARCH 5, 2024

Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.

Gamification 52

Gamification Call Center 52

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. 6 Ways Businesses Will Be Leveraging Tech For Customer Experience In 2024 by Africa.com (Africa.com) Customer experience has fundamentally changed. Shameless plug!)

Customer Service 151

Customer Service Gamification Customer retention Customer Experience 151

DMG Consulting

MARCH 27, 2024

WFM vendors are also looking for creative ways to motivate agents via gamification to self-schedule hard-to-fill shifts and hours. The 2024 Workforce Management for the Enterprise in the Digital Era report features 4 WFM vendors: Alvaria, Calabrio, NICE, and Verint. Assembled, an emerging competitor, is covered at a higher level.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

CSM Magazine

SEPTEMBER 21, 2023

The time is flying too fast and if you are planning to launch your own project in 2024, it’s already a good moment to start considering different ideas. What are the most promising ideas in 2024? Moreover, we highly recommend you add various gamification features like leadership boards, bonuses, secret lessons, etc.

Gamification 59

Gamification Coaching Education Consulting 59

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. Points can be used in exchange for future scheduling privileges or in gamification applications for tangible and intangible rewards and recognition. See Figure X.

Management 62

Management Gamification Contact Center Consulting 62

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. AI is expected to have even stronger growth. About GCOM Worldwide.

Gamification 40

Gamification Marketing Call Center Contact Center 40

DMG Consulting

APRIL 8, 2024

DMG Consulting’s annual global survey of contact center and CX leaders reveals a high level of interest in WFM capabilities for 2024. This aligns nicely with improving productivity and reducing operating costs, which were the second and third most important business goals for contact centers in 2024, as reflected by 51.7

Self service 48

Self service Agent Empowerment Contact Center Gamification 48