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Innovate or Stagnate: Top 4 Customer Service Trends for 2024

Comm100

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

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Accessing the Power of AI-led Digital Transformation with API Abstraction

Cisco - Contact Center

This year, like no other, we will see organizations tap into APIs to sidestep the complexity and cost of developing and maintaining their own AI solutions and models. In pursuit of digital… Read more on Cisco Blogs

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DMG Consulting Releases 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report

DMG Consulting

WEM is becoming an open enterprise-grade platform of interoperable applications built with microservices and application programming interfaces (APIs). Learn more at dmgconsult.com. # # # The post DMG Consulting Releases 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report appeared first on DMG Consulting.

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Five CX Trends From the 2024 Institute of Customer Service Conference

customer sure

You might be able to get the same results from an AI API that Google or Amazon have offered for the past decade, which have significantly more real-world testing. GPTs can do these tasks well, but they come with their own pros and cons. Don’t rush to buy something new just because it has a ‘GPT-powered’ sticker on it.

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Top 10 Auto Dialer Software in 2024 for Efficient Sales Teams

JustCall

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further. creating visualizations such as charts).

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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

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Introducing the AWS Generative AI Innovation Center’s Custom Model Program for Anthropic Claude

AWS Machine Learning

Starting in Q1 2024, customers can engage with researchers and ML scientists from the Generative AI Innovation Center to fine-tune Anthropic Claude models securely with their own proprietary data. Today, we are excited to announce the AWS Generative AI Innovation Center Custom Model Program for Anthropic Claude.

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