Spearline
JUNE 2, 2022
So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022? In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%. reduction in spending.
Helpware
OCTOBER 30, 2023
By incorporating AI and machine learning from advanced data analytics to automated customer support, this technology is permeating every facet of the business process outsourcing (BPO)world. Embracing Artificial Intelligence isn't just about tech - it's about turning challenges into real business advantages.
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CCNG
FEBRUARY 1, 2023
It is little wonder that a recent Mercer survey found that, when compared to all job functions in the business world, the contact center associate position has one of the highest average voluntary turnover rates. alone”, says organizational psychologist and New York Times bestselling author, @AdamMGrant in an August 31, 2022 tweet.
TechSee
JUNE 9, 2022
TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. May 23, 2022. Propose improvements by using satisfaction index measurement, survey function, and survey tabulation function.
COPC
SEPTEMBER 26, 2022
26, 2022— COPC Inc., The study took place in 19 countries surveying more than 5,000 frontline staff and 900 non-frontline staff in varying roles. collected input from employees at business processing outsourcing (BPOs) organizations and in-house contact centers (including work-at-home staff). WINTER PARK, Fla.,
Balto
SEPTEMBER 16, 2022
Perceptions of value were highly predictive of business outcomes, but what does that mean for the day-to-day of front-line agents? Earlier this year, we surveyed over 2,000 contact center agents to better understand what makes them happy in their roles, and where they see themselves in the future. 2022, January 21). Brigham, T.
COPC
OCTOBER 31, 2022
So, how you manage outsourcers has a direct and lasting impact on customer loyalty and bottom-line growth. Although these relationships are critical, only 46% of executives surveyed are satisfied or very satisfied with their outsourcers’ performance (1). 2022, Global Benchmarking Series, Contact Center Outsourcing, [link].
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