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5 Top Customer Service Articles of the Week 2-14-2022

ShepHyken

My Comment: I’m often asked about the best survey questions. I believe quantitative survey questions, such as NPS, CSAT, etc., The year 2022 is all about value-driven CX, and companies are continuously eyeing new technologies that can boost their customer strategies and business decisions. Follow on Twitter: @Hyken.

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Guest Post: Predictions for Customer Behaviors and Digital CX Trends in 2022

ShepHyken

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Future of Digital Customer Experience . AI with Human Touch.

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Understanding the Modern Consumer 2022 Survey Results

TCN

The post Understanding the Modern Consumer 2022 Survey Results appeared first on TCN. With the dust settling on the coronavirus pandemic, businesses are still grappling with labor.

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5 Top Customer Service Articles of the Week 11-14-2022

ShepHyken

Also, 30% of them are willing to pay more and 30% are willing to wait longer at small businesses versus major retailers or chain stores, according to a new NerdWallet survey of over 3,000 U.S. The post 5 Top Customer Service Articles of the Week 11-14-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

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The US Customer Experience Decision-Makers' Guide 2022-23

Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. Survey studies by B2B and B2C CX future strategy

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5 Top Customer Service Articles of the Week 9-5-2022

ShepHyken

The article quotes a survey that claimed 64% of consumers would switch. Dan Gingiss) NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred to in a negative light. The post 5 Top Customer Service Articles of the Week 9-5-2022 appeared first on Shep Hyken.

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Contact Center Technology Trends 2022

Spearline

So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022? In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%. reduction in spending.

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Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

On the other side of the world, another agent is conducting surveys and can’t seem to keep a caller on the line. August 17th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST Somewhere in a global contact center, there is an agent who has spent the last 8 hours answering questions from disgruntled customers.