2022 Business Process Outsourcing outsourcing Surveys 
Spearline
JUNE 2, 2022
So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022? In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%. reduction in spending.
Helpware
OCTOBER 30, 2023
By incorporating AI and machine learning from advanced data analytics to automated customer support, this technology is permeating every facet of the business process outsourcing (BPO)world. Embracing Artificial Intelligence isn't just about tech - it's about turning challenges into real business advantages.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Global Response
JANUARY 9, 2023
68% of US-based businesses outsource some of their business processes—including, commonly, customer service. But is outsourcing your customer service a smart business move? However, outsourcing any business process must always be undertaken carefully to avoid potential pitfalls.
Select VoiceCom Blog
MAY 10, 2023
In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. With this rapid expansion, ecommerce companies use outsourcing to extend their operations and meet demand. billion by 2025.
CCNG
FEBRUARY 1, 2023
It is little wonder that a recent Mercer survey found that, when compared to all job functions in the business world, the contact center associate position has one of the highest average voluntary turnover rates. alone”, says organizational psychologist and New York Times bestselling author, @AdamMGrant in an August 31, 2022 tweet.
COPC
OCTOBER 31, 2022
So, how you manage outsourcers has a direct and lasting impact on customer loyalty and bottom-line growth. Although these relationships are critical, only 46% of executives surveyed are satisfied or very satisfied with their outsourcers’ performance (1). You entrust them with your most precious asset – your customers.
COPC
SEPTEMBER 26, 2022
26, 2022— COPC Inc., The study took place in 19 countries surveying more than 5,000 frontline staff and 900 non-frontline staff in varying roles. collected input from employees at business processing outsourcing (BPOs) organizations and in-house contact centers (including work-at-home staff). WINTER PARK, Fla.,
Expert insights. Personalized for you.
98 
Let's personalize your content